Location: Phnom Penh
ELA English Language Academy is Cambodia’s internationally recognised English school, offering AI-enhanced, learner-centred programmes that build real-world communication skills and academic pathways. ELA provides high-quality English learning to support students in achieving internationally recognised outcomes for study, work, and global opportunities.
Roles and Responsibilities:
Team Leadership & Supervision
- Supervise, train, and mentor the client service and reception staff to ensure high performance and professionalism.
- Manage staff schedules, assign daily tasks, and conduct regular performance reviews for the client service team.
- Foster a positive, customer-centric team culture that aligns with the organization’s values and goals.
Customer Experience & Enrollment
- Oversee the end-to-end enrollment process, ensuring accurate registration, placement testing coordination, and onboarding of new learners.
- Act as the primary point of contact for complex inquiries, escalated complaints, and feedback from learners or their parents, resolving issues promptly and professionally.
- Drive retention and re-enrollment efforts by building strong relationships with clients and communicating course benefits effectively.
- Ensure the reception area is welcoming, organized, and adequately supplied with promotional and informational materials.
Administration & Operations
- Maintain and update accurate learner databases, attendance records, and payment systems.
- Oversee cash handling, invoicing, and receipting processes, ensuring compliance with the organization's financial policies.
- Coordinate with the academic department regarding class schedules, room allocations, and teacher availability.
- Assist in organizing open days, promotional events, and other center activities to attract new learners.
Reporting & Compliance
- Track and prepare regular reports on enrollment figures, inquiry conversion rates, and customer satisfaction metrics.
- Ensure all client service activities and data handling comply with organizational policies and privacy standards.
- Perform other tasks as assigned by the immediate supervisor.
Key Requirements (skills, knowledge experience & qualification):
- Bachelor’s degree in Business Administration, Communications, Hospitality, or a related field.
- Minimum 3 years’ experience in customer service, sales, or front-desk operations, with at least 1 year in a supervisory or team lead role is preferred.
- Proven experience in handling customer escalations, sales conversions, and basic financial transactions.
- Strong leadership and team-building capabilities.
- Proficiency in MS Office (Word, Excel) and experience using CRM or student management systems.
- Excellent written and verbal communication skills in both English and Khmer.
- Problem-solving mindset with the ability to remain calm and professional under pressure.
- High attention to detail, reliability, and strong organizational skills.
- Previous experience working within an educational or training institution is highly preferred.
Apply at https://ela-cambodia.com/jobs
Please send CV and cover letter to
Email: info@elacambodia.com
Phone: 023230199
Website: https://ela-cambodia.com/career
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
