The Senior Shop Supervisor supports the Boutique Manager in the daily operation, administration, and performance management of the Phnom Penh boutique.
This role plays a key part in ensuring strong administrative control, accurate reporting, smooth store operations, and consistent brand standards, while also supporting sales performance and customer experience on the floor.
Roles and Responsibilities:Store Operations Support
- Support the Boutique Manager in overseeing daily boutique operations to ensure smooth, compliant, and efficient performance
- Ensure store opening and closing procedures are followed correctly
- Monitor shop floor standards, cleanliness, and visual merchandising consistency
- Support control of inventory movements, stock accuracy, replenishment, and loss prevention
- Act as a duty supervisor in the Boutique Manager’s absence
- Handle and coordinate daily administrative tasks, including:
- Attendance tracking and staff rosters
- Daily sales reports and cash reconciliation
- Expense tracking and petty cash monitoring
- Prepare and submit regular reports on sales, staffing, inventory, and store activities to the Boutique Manager
- Maintain accurate store records, documents, and filing systems
- Support payroll coordination by ensuring staff attendance and overtime records are accurate
- Assist with audits, stock counts, and compliance documentation
- Support implementation of sales targets and promotions at boutique level
- Monitor daily sales performance and highlight issues or opportunities to the Boutique Manager
- Support upselling, cross-selling, and promotional selling initiatives
- Provide on-floor support during peak hours and promotional periods
- Ensure a high level of customer service is consistently delivered
- Support handling of customer feedback, complaints, and service recovery
- Ensure brand image, service standards, and visual guidelines are followed at all times
- Lead by example on the shop floor with professional behavior and service attitude
- Support the Boutique Manager in supervising sales associates
- Assist in onboarding and training new staff members
- Communicate daily priorities, targets, and operational updates to the team
- Ensure staff comply with company policies, grooming standards, and procedures
- Bachelor's Degree in Business, Retail Management, or related field is preferred
- 2–4 years of retail experience, with prior supervisory or senior sales role experience
- Experience in retail administration and reporting is a strong advantage
- Experience in premium or boutique retail environment preferred
- Good numerical and reporting ability
- Basic computer skills (Excel, reporting systems, POS)
- English communication skills preferred; Khmer required
Please send CV and cover letter to
Email: careers@artisansangkor.com
Phone: 087 435727
Website: http://artisansangkor.com
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
