Position: IT Systems and Support Officer (Cambodia Development Resources Institute (CDRI))__Deadline:15-June

Location:  Phnom Penh

The Cambodia Development Resource Institute (CDRI) is Cambodia’s leading independent development policy research institute. CDRI conducts policy-relevant research and contributes to capacity development across government institutions, civil society, and private sector stakeholders.

Roles and Responsibilities:

IT Systems and Network Administration (40%)

• Oversee the overall management of the IT unit.
• Develop and execute a roadmap for IT infrastructure that supports the company’s expansion in the real estate market and long-term operational requirements.
• Administer and maintain local and wide-area networks (LAN/WAN/Firewalls/VLANs), server administration (Windows/Linux/VMware, VPS), and security/CCTV systems), VPNs, and server environments (on-premises and cloud-based).
• Manage Microsoft 365 services, including SharePoint, OneDrive, Teams, Exchange, and other related platforms, and administer the websites and library system.
• Manage the setup of IT infrastructure at new construction sites, ensuring project offices have stable internet, hardware, and communication tools.
• Implement robust cybersecurity protocols and maintain regular backup systems to protect sensitive financial and land development data.
• Monitor IT security systems, including antivirus and firewall protection, conduct vulnerability checks, support IT audits, and ensure secure access and data protection.

2. IT Operations and User Support (40%)

• Provide day-to-day IT support to staff on hardware, software, connectivity, and system access issues. Install, configure, and maintain workstations, laptops, printers, and other IT equipment.
• Support Microsoft 365 applications, email services, and user account management. Provide technical support for research activities, fieldwork, and other programme operations as required.
• Set up and support IT systems for meetings, training sessions, workshops, and conferences, both online and in person.
• Assist in maintaining standard operating procedures, user guidance, and IT operational documentation.

3. IT Inventory and Technical Training Session (10%)

• Manage the lifecycle of IT assets, including procurement, inventory, maintenance, and disposal.
• Maintain networking relationships with software and hardware vendors to support procurement and service delivery.
• Support the administration of supplier contracts, subscriptions, and service agreements related to IT products and services.
• Provide practical training and guidance to staff on the effective use of software, hardware, and IT procedures, including new tools and system updates.

4. Capacity Development (10%)

• Participate in relevant IT training and professional development activities.
• Stay informed about emerging technologies, cybersecurity risks, and IT best practices relevant to the institute’s work.

Key Requirements (skills, knowledge experience & qualification):

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field, with at least five years of relevant professional experience in IT systems administration, technical support, or a similar role.
• Master’s degree is preferred.

Technical Skills

• Solid knowledge of networking, server administration, cybersecurity, and backup systems.
• Experience with Microsoft 365 administration and cloud-based services. Familiarity with enterprise applications, databases, and IT asset management processes.

Soft Skills

• Strong problem-solving, communication, and interpersonal skills.
• High level of integrity and ability to handle confidential information appropriately.
• Ability to work independently, manage priorities, and collaborate effectively in a team environment.

Please send CV and cover letter to
Email:      hr@cdri.org.kh , sothy@cdri.org.kh
Phone:    023 881701
Website:  https://cdri.org.kh/opportunity
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