Phare Performing Social Enterprise Co., Ltd (PPSE) is a Limited Company in which Phare Ponleu Selpak Association (PPSA), a local non-government organization is the majority shareholder. It operates a daily performance venue in Siem Reap, Cambodia, called “Phare, the Cambodian Circus”.
Roles and Responsibilities:
- Double check daily, weekly, and monthly reservations to make sure all the bookings are accurate lodging into the POS system
- Prepare the POS and report ensuring all details information added correctly.
- Supervise and guide the customer service team to achieve performance targets.
- Create and maintain a respectful, harmonious, and motivating work environment for all team members
- Ensure compliance with company policies and safety standards.
- Handle escalated customer inquiries and resolve issues promptly.
- Monitor service quality and implement improvements.
- Prepare reports on team performance and customer feedback.
- Train and mentor team members to enhance skills and efficiency.
- Any duties and responsibilities upon requirement by line manager
- Bachelor's Degree in Business Administration or related field.
- Experience in customer service for 2 to 3 years as a minimum
- At least in a supervisory role for 1 year
- Proficiency in MS Office and customer service software is a plus.
- Good English communication
- Proficiency in additional languages is an advantage.
Please send CV and cover letter to
Email: hr@pharecircus.org
Phone: 063966435
Website: https://pharecircus.org/join-the-team
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
Email: hr@pharecircus.org
Phone: 063966435
Website: https://pharecircus.org/join-the-team
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
