Position: Business Application Support (IT) (Pour un Sourire d Enfant)__Deadline:30-June

Location:  Phnom Penh

Pour un Sourire d’Enfant (PSE) - For a Child’s Smile is a non-profit organization founded by Christian and Marie-France des Pallières, operating in Cambodia since 1995. Its mission is to help children escape from destitution and lead them to decent, skilled and well-paid jobs.

Roles and Responsibilities:

End users support

• Answer user requests and help them to use applications effectively on a daily basis
• In coordination with Key users, train new users and provide refresh training when needed

 Corrective maintenance

• Make first level analysis / diagnosis and fix issue if possible
• Coordinate with 2nd level support or software development (when exists) for bug fix

Users management and access management

• Create new users in the systems and deactivate users when employees leave PSE
• Change assignment on PR/PO workflow and other workflows
• Change user accesses and Approval levels when needed 

Functional evolutions

• Collect and understand new requirements
• Priorities new requirements with heads of departments and IT Application Specialist.
• Execute simple evolutions (configuration and simple code changes)
• Plan complex evolutions with service provider (when exists)

Application upgrade

• Participate to software version upgrade project

Documentation

• Insure all application track changes done in the applications are properly documented 
• Insure documentation is always up to date and complete (in English)
• Insure training documents / user manuals are up to date (in English and in Khmer)

Coordination with System/Network Administrator team

• Define planning of technical changes and application downtimes with Server/database/network team
• Prepare and participate to DR drills (disaster recovery planning)
• Prepare and participate to technical projects (OS upgrade…)

Compliance to Security policies for applications

• Insure that application maintenance procedures are fully compliant with PSE Security policies
• Participate to Security audits, Internal and External
• Be up to date with security vulnerabilities and exposures risks and work with System administrator on system upgrade/patching

Budget and contract management :

• Support IT Application Specialist in driving partnership with suppliers and software editors, follow up and renew contracts
• Support IT Application Specialist with building and tracking of yearly budget related to projects and maintenance/run of applications

IT Inventory management:

• Insure that the IT Inventory are well manage (All IT Asset).

Key Requirements (skills, knowledge experience & qualification):

• At least Bachelor Degree in IT

• Minimum 3 years experience in business software development 
• Experience in managing business applications, especially around Finance, purchasing and HR is a plus

• Good communication skills, capable to work with business people from various functions
• Fluent Khmer/English (read/write/speak)
• Organized and process oriented
• Usage of Microsoft (Excel, Word, PowerPoint..)
• Usage of ticketing tool is a plus

• Python programming expertise is a plus
• Project management experience is a plus 
• Data Analysis

Please send CV and cover letter to
Email:      recruitment@pse.ngo
Phone:    093617555 
Website: https://www.pse.ngo/volunteer-cambodia/jobs-internships-volunteering-our-vacancies-france-and-cambodia
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!