Position: Head of Retail Non-Fuel Businesses (TotalEnergies Marketing (Cambodia) Co., Ltd.)__Deadline:23-May

Location:  Phnom Penh

TotalEnergies Marketing (Cambodia) Co., Ltd.  is an affiliate  of TotalEnergies,  a broad energy company that produces  and markets energies  on a global scale: oil  and biofuels, natural gas  and green gases, renewables  and electricity.

Roles and Responsibilities:

Compliance, Quality & Risk

• Ensure compliance with local rules and regulations, and the Company's Code of Conduct, HSEQ, and HACCP requirements.
• Implement mechanisms to maintain compliance across all sites and reduce operational risks.

SFS Strategy, Brand & Growth

• Define and execute SFS roadmap to realise high turnover growth and strengthen Bonjour brand positioning.
• Shape future store layouts, shop/café concepts, and customer experience.
• Build a strong and differentiated SFS brand, ensuring consistent identity, service standards, and customer perception.
• Lead high‑impact marketing and promotional campaigns to increase traffic, conversion, basket size, customer engagement and loyalty
• Identify and scale new revenue streams.

Commercial & Operational Excellence

• Ensure effective category management across shop and café
• Improve profitability through product/menu innovation, margin management, and disciplined cost controls.
• Implement standard operating procedures ensuring service quality, food safety, operational consistency, and customer satisfaction across stations.
• Driven network performance

Team & Capability Building

• Develop the SFS team to strengthen functional capabilities.
• Develop training and professionalization programs to raise operational and service standards.
• Foster a culture of accountability, innovation, and continuous improvement.

Partner & Dealer Management

• Strengthen supplier, service‑provider, and strategic partnerships to enhance offers and commercial terms.
• Engage dealers to ensure effective execution and improvements in store performance.
• Engage dealers to drive mindset change towards higher emphasis on non‑fuel business and performance.

Key Requirements (skills, knowledge experience & qualification):

• Bachelor's Degree
• Retail, convenience store, or FMCG leadership roles, with proven P&L responsibility for 10 years
• Educational background: Bachelor’s or equivalent level
• Strong leadership and team management
• Negotiation & partnership management
• Retail operations
• Strong P&L ownership and business analytics skills
• Deep knowledge of modern trade, convenience retail, and/or foodservice operations
• Knowledge: Market knowledge, Consumer preferences, Retail business models and considerations.
• Language: Proficient in English, Khmer is a strong advantage

Please send CV and cover letter to
Email:      sm-kh.hr@totalenergies.com
Phone:    1800-20-3333
Website: https://jobs.totalenergies.com/en_US/careers
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!