Smiling Gecko Cambodia (SGC) was officially registered in 2014 as a local non-profit NGO in Cambodia. It provides direct aid in the form of finance and other support to the needy in Cambodia, sponsoring projects that are sustainable both from an ecological and economic standpoint.
Tour Guide at Farmhouse Resort & Spa ensures exceptional guest experiences by coordinating tours, supporting front desk operations, and coordinating with departments. This role requires strong communication in Khmer and English, organizational skills, and a proactive, friendly demeanor.
Roles and Responsibilities:
Tour Guide:- Informing all SGC departments about project tours taking place.
- Booking and arranging all necessary transportation for the tours.
- Guide and implementation of all tours that are offered within Farmhouse Smiling Gecko.
- Preparing all necessary items which are needed for a tour.
- Provide the best service towards the guest with professional manner.
- Time management according to program and tour itinerary.
- Accompany guests for pickup and drop-off if required.
- The tour guide can even take over the early and late shift at the Front Desk.
- If there are no tours, the Tour Guide actively supports the Front Desk team with all tasks at the Front Desk.
- In charge of all preparation for the check-in and check-out of the guests
- Responsible for the invoicing, using the existing templates and lists, Settlement of the daily income
- Responsible for the daily check of the times in the time recording system for staff (Pro Timer)
- In charge of planning the transportation for the guest
- Responsible for the Outlook E-Mail Inbox (info@farmhouse-smilinggecko.com)
- Responsible for the cleanliness at the Front Desk, around the Front Desk and in the Front Desk office
- Nice welcome and care personal farewell of the guest included check-in and check out
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Delegates daily tasks to Front Desk staff
- Responsible for the quality of service at Front Desk
- In charge of the daily processes at the Front Desk
- Handle all reservation requests (rooms, meetings, and restaurant)
- Handle all requests from guests
- Take care of all associated correspondence in English and Khmer
- Controls cash transactions at the front desk
- Ensure Front Office logbook and tour program are always updated and organized
- In charge of proper invoicing for 3rd parties (DMC, TA, Organizations, Companies…)
- Perform other tasks and duties as assigned by Manager
Key Requirements:
- High School Diploma in /Diploma in Hospitality and Tourism or training course in related tour guide field
- At least in guiding or leading group of guests for 2 years
- Having good verbal communication skills both in Khmer and English is a must
- Communicative ability of different languages is favorable
- Having good presentation skills.
- Having excellent knowledge about points of interest of specific cities.
- Computer skills: Fluency in Microsoft Office (Word& Excel), Internet, E-mail.
- Valid driving license and ability to drive a car is required.
Please send CV and cover letter to
Email: recruitment@smilinggecko-cambodia.org
Phone: 016740883
Website: https://www.smilinggecko.ch/en
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
