Location: Phnom Penh
The System & Data Support Officer supports the daily operation, maintenance, and improvement of digital systems and technology platforms used across KFK outlets. The role ensures systems run smoothly, operational data is accurate, and technical issues are resolved in a timely manner. The position also assists with basic data preparation, reporting, and system coordination, working closely with operations, finance, marketing, and IT & data analyse teams to support data-driven decision making.
ROLES AND RESPONSIBILITIES:
Technology & Systems Support- Assist in the preparation, configuration, and deployment of new systems and digital tools.
- Provide user support and guidance to ensure effective system usage by operational teams.
- Document, track, and escalate system issues to the head of IT and Data Analyst team.
- Support system testing, rollout, upgrades, and post-implementation activities.
- Maintain appropriate user access control and follow internal data security policies.
- Assist with troubleshooting system-related issues across different platforms used by the organization.
- Provide operational support for POS and other outlet systems used for ordering, billing, payments, and promotions.
- Coordinate with internal teams or vendors for system maintenance, upgrades, and issue resolution.
- Support outlet staff with basic system usage, troubleshooting, and user access management.
- Assist in monitoring system performance and data accuracy to minimize disruption to operations.
- Help troubleshoot operational equipment such as POS terminals, tablets, printers, barcode scanners, and basic network connectivity when needed.
- Assist with data collection, data preparation, and data cleaning.
- Support basic data extraction and database queries.
- Help prepare operational reports related to sales, inventory, or system performance.
- Work with the data team to ensure data accuracy and consistency across systems.
KEY REQUIREMENTS:
- Bachelor's Degree in Data Science, Computer Science, Information Technology, or a related field.
- Experience supporting business systems, digital platforms, data systems, or IT operations for 1 to 3 years is preferred
- Experience with POS or retail/F&B systems is a plus but not required.
- Basic understanding of business systems, digital platforms, or operational software.
- Familiarity with databases, system integration, and transaction data.
- Basic knowledge of IT hardware and software troubleshooting.
- General awareness of data systems, automation tools, or AI platforms is an advantage.
- Fresh graduates with relevant internships or strong technical capability are welcome to apply.
Please send CV and cover letter to
Email: HR@Kungfukh.com
Phone: 061473282
Website:
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
