TotalEnergies Marketing (Cambodia) Co., Ltd. is an affiliate of TotalEnergies, a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity. Our 105,000 employees are committed to energy that is ever more affordable, clean, reliable and accessible to as many people as possible. Active in more than 130 countries, TotalEnergies puts sustainable development in all its dimensions at the heart of its projects and operations to contribute to the well-being of people.
TotalEnergies Marketing (Cambodia) Co., Ltd. has been officially operating in Cambodia since 1993. Throughout the country, TotalEnergies Marketing (Cambodia) Co., Ltd. has been involved in marketing various energy and lubricants products and services to its customers in both the private and public sectors. We offer a wide range of products through more than 100 service stations with over 52 Bonjour Shops, Industrial fuels, Aviation fuels and lubricants. Through the TotalEnergies Card, customers are offered a convenient way to make and manage fuel purchases. Other services offered include used oil analysis, tank installations and bulk deliveries to many of our Commercial customers.
Roles and Responsibilities:
Operations & Customer Experience- Develop, update, and implement Operations SOPs and ensure compliance at site level
- Ensure high standards of customer service, food hygiene, 5S, TOP 10 services, and HACCP compliance. Perform spot checks in shop, café bonjour & bakery, and other areas, to identify areas for improvement and ensure that all findings are corrected on time, with supports from TMs.
- Prepare category arrangement for shops under your supervision.
- Work closely with dealers/ franchisees for (pre-during-post) store set-up, provide trainings for shop cashiers & coffee baristas, and propose new categories/ SKUs to be listed in shop.
- Monitor shop layout, stock levels, staff performance, and propose continuous improvements
- Drive sales growth & improve customer journey through development plans, localization of SFS guidelines, and project execution at each site.
- Collaborate with Merchandising to introduce new suppliers, products, and customer experiences (i.e. self-service foods, smart cooking, flavor drink, food, etc.), plus continuously monitor sales trends to determine fast-moving products, in accordance with the evolution of the market.
- Support Marketing, Customer Experience & Digital Executive to initiate and develop memorable experiences, communications, marketing activities or promotion calendar, and perform the market survey, competitor analysis and propose action plans to SFS Manager.
- Identify leasing opportunities for events and exhibitions within the designated venue or location to increase additional revenue for SFS.
- Support SFS Activities (bonjour shop, café bonjour & bakery, activations, in-company events, trade show, exhibition, etc.)
- Collect and analyze sales data to generate insights and create/update action plans.
- Prepare monthly highlights & shop results.
- Coordinate with Finance, Accounting, CS, and TMs on invoicing, payments, and partner follow-ups, if required.
- Assist with ad-hoc SFS activities and other tasks assigned by the SFS Manager
Key Requirements:
- Bachelor's Degree in relevant business field
- Experience in relevant business field
- Familiar with Microsoft office’s software
- Fluent ability to communicate and write in English
Email: sm-kh.hr@totalenergies.com
Phone: 1800-20-3333
Website: https://jobs.totalenergies.com/en_US/careers
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
