Pour un Sourire d’Enfant (PSE) - For a Child’s Smile is a non-profit organization founded by Christian and Marie-France des Pallières, operating in Cambodia since 1995. Its mission is to help children escape from destitution and lead them to decent, skilled and well-paid jobs.
Missions :
- End users support
- Answer user requests and help them to use applications effectively on a daily basis
- In coordination with Key users, train new users and provide refresh training when needed
- Corrective maintenance
- Make first level analysis / diagnosis and fix issue if possible
- Coordinate with 2nd level support or software development (when exists) for bug fix
- Users management and access management
- Create new users in the systems and deactivate users when employees leave PSE
- Change assignment on PR/PO workflow and other workflows
- Change user accesses and Approval levels when needed
- Functional evolutions
- Collect and understand new requirements
- Priorities new requirements with heads of departments and IT Application Specialist.
- Execute simple evolutions (configuration and simple code changes)
- Plan complex evolutions with service provider (when exists)
- Application upgrade
- Participate to software version upgrade project
- Documentation
- Insure all application track changes done in the applications are properly documented
- Insure documentation is always up to date and complete (in English)
- Insure training documents / user manuals are up to date (in English and in Khmer)
- Coordination with System/Network Administrator team
- Define planning of technical changes and application downtimes with Server/database/network team
- Prepare and participate to DR drills (disaster recovery planning)
- Prepare and participate to technical projects (OS upgrade…)
- Compliance to Security policies for applications
- Insure that application maintenance procedures are fully compliant with PSE Security policies
- Participate to Security audits, Internal and External
- Be up to date with security vulnerabilities and exposures risks and work with System administrator on system upgrade/patching
- Budget and contract management :
- Support IT Application Specialist in driving partnership with suppliers and software editors, follow up and renew contracts
- Support IT Application Specialist with building and tracking of yearly budget related to projects and maintenance/run of applications
- IT Inventory management:
- Insure that the IT Inventory are well manage (All IT Asset).
Profile :
Education
- At least Bachelor Degree in IT
Experience
- Minimum 3 years experience in business software development
- Experience in managing business applications, especially around Finance, purchasing and HR is a plus
Skills
- Good communication skills, capable to work with business people from various functions
- Fluent Khmer/English (read/write/speak)
- Organized and process oriented
- Usage of Microsoft (Excel, Word, PowerPoint..)
- Usage of ticketing tool is a plus
Specific Technical Competencies
- Python programming expertise is a plus
- Project management experience is a plus
- Data Analysis
Attitudes
- Willing to move from technical/development role to a more functional / application management role (especially around accounting, purchasing, HR…)
- Willing to learn new technologies
- Problem solving approach
- Team spirit
- Commitment to PSE’s vision, core values and code of conduct
- Policy compliance and protection of children
- Patience, adaptability and ability to cope with change process.
- Ensuring timely, high quality results. Being a role model for continuous learning and improvement.
Please send CV and cover letter to
Email: recruitment@pse.ngo
Phone: 093617555
Website: https://www.pse.ngo/volunteer-cambodia/jobs-internships-volunteering-our-vacancies-france-and-cambodia
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
