The Institut Pasteur du Cambodge (IPC) is a Cambodian non-for-profit research institution established in 1953, IPC is today a scientific research establishment declared of public utility placed under the high patronage of the Ministry of Health of the Kingdom of Cambodia and under the responsibility of the Institute Pasteur on the scientific and technical levels. The IPC is a member of the Pasteur Network, which brings together more than 30 institutes present on five continents. It shares the Pasteurian values and the ethical charter to which the Pasteur Institutes are bound. The IPC has more than 300 employees, including about 30 expatriates of 11 nationalities and includes 6 research units. It carries out research activities in health biology, public health and service activities (Medical Biology Laboratory, vaccinations and water and food analyses) and training.
The lnstitut Pasteur du Cambodge (IPC) is recruiting a full-time Service Activities Development Manager for a 1-year contract based in Phnom Penh, with the prospect of a permanent position.
Why Join IPC?
The Institut Pasteur du Cambodge (IPC) is committed to fostering an inclusive, equitable, and empowering workplace. We promote transparency, non-discrimination, and professional development for all staff.
By joining IPC, you will:
- Work in an internationally collaborative and respectful environment
- Contribute meaningfully to public health and high-impact scientific research
- Access continuous learning opportunities tailored to your career path
- Be part of a team that actively supports gender equality, diversity, and inclusion
- Join an institution recognized for its integrity, innovation, and global scientific partnerships
Position Overview:
Context
IPC delivers high-impact public health service activities (Biomedical testing, food & water analysis, vaccinations). With growing demand and increasing requirements (quality, compliance, performance, financial sustainability), IPC seeks to strengthen the transversal steering and development of these services.
Reporting line: CFO
Objective:
Support each Head of service in the development and continuous improvement of activities to ensure:
- quality & compliance;
- accessibility & user experience;
- operational performance (turnaround times, capacity, organization);
- financial sustainability (pricing, contracts conditions and margin monitoring).
Recruitment conditions:
- Language: Khmer, English (very good level in English required), French is a plus
- Position: Full-time.
- Contract:1 year contract, with the possibility of becoming a permanent role after successful contract renewal.
- Start Date: As soon as possible
- Remote Work: Possibility to work remotely, subject to job role and management approval.
- Benefits:
- Private health insurance including family coverage and life insurance.
- NSSF (Health Care, Occupational Risk, Retirement).
- Khmer New Year and Pchum Ben Bonus.
- Annual leave plus an additional day every three years.
- Multicultural environment with staff from different nationalities
- Opportunities for growth and career advancement.
Main Responsibilities:
The main responsibility of the Service Activities Development Manager is to perform the tasks as below.
- Build and maintain key interfaces
- External stakeholders: healthcare facilities, prescribers, NGOs, companies, agri-food stakeholders, institutional partners (MoH, NSSF…).
- Internal: Heads of Vaccination/Rabies, Biomedical Lab, Food Lab; Quality; Finance & administration; IT/Data.
- Strategy & service portfolio development
- Actively contributes to the establishment of an external center (sampling and vaccinations).
- Conduct a stakeholders mapping per activity (users, customers, payers, competitors, regulators…)
- Understand client expectations and assess IPC vs its competitors in each area
- Identify/prioritize opportunities (new services/tests, channels, campaigns, service agreements).
- Build a 12–24 months roadmap and action plans per activity.
- Financial steering & pricing
- Develop evidence-based pricing policy (balancing access, equity and cost recovery).
- With the support of finance, implement full-cost models per service/test.
- Monitor revenue and margin/deficit; drive corrective actions.
- Support Finance in accounts receivables recovery when needed.
- Operational excellence & continuous improvement
- Optimize user pathways: booking, reception, sampling, results delivery, certificates, billing.
- Standardize SOPs, reduce turnaround times, improve planning/capacity.
- Strengthen feedback/complaints management.
- Partnerships & contracting
- Expand prescriber/client network; negotiate service agreements/SLAs (confidentiality, reporting, payment).
- Implement formal Customer on-boarding process including due diligence and credit check.
- Strengthen current contracts and follow-up.
- Coordinate with communication to promote services and public information.
- Governance & reporting
- Set up a consolidated multi-service dashboard and report regularly to Management.
- Facilitate cross-service steering committees; contribute to IT tools improvement (LIMS, booking, billing, dashboards).
Candidate Profile:
The successful candidate must possess the following qualifications:
- Diploma
- Master’s degree (public health/management/biomedical with management background/engineering/operations).
- Health Sciences/food Science Diploma with a specialization in marketing, communication or project management
- 5+ years’ experience in service activity development/management (ideally in health/labs/agri-food).
- Knowledge of laboratory testing services and food industry standards is a plus
- Skills
- Pricing policy, cross-functional project management, quality mindset, negotiation, service orientation, rigor, diplomacy, prioritization.
- Languages: Khmer & English required (French is an asset).
- Rigorous, sense of responsibilities, organization and strong problem-solving skills
- Dynamic character, eager to learn, sociable and enthusiastic
- Demonstrated ability to manage projects independently
The complete application includes a cover letter – with salary expectations, copies of diplomas if any, work certificates, curriculum vitae with a recent photo, Identity Card photocopy – all certified documents to the originals – are to be sent to the Human Resources department of Institut Pasteur du Cambodge #5, Monivong Blvd, Phnom Penh or by email to: recrutement@pasteur-kh.org, phone number: 092 777 665.
Moreinfo: https://www.pasteur-kh.org/job-offers
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
