GGear Group Co., Ltd is the Electronics distributor, retailer, and Mechanical Engineering of various brand include (1) LG Electronics products including Television, Refrigerator, Washing Machine, Commercial Air Conditioning, Household Air Conditioning, (2) Hyundai Elevator and Auto Parking System.
We’re seeking a results-driven e-commerce manager to join our team at GGear Group Co., Ltd.
You will lead our e-commerce operations and strategy and be a crucial team member in driving organizational growth. For this, you will manage our online store, optimize sales funnels, and work closely with various departments to ensure an exceptional online shopping experience. This role requires a combination of strategic thinking and hands-on execution.
If you are a results-driven professional passionate about e-commerce, digital marketing, and data analytics with a proven track record of driving growth, we’d love to hear from you. We offer a vibrant work environment, growth potential, and a competitive benefits package.
Roles and Responsibilities:
- Developing and executing e-commerce strategies to drive online sales and enhance the customer experience.
- Managing the day-to-day operations of the e-commerce platform, including product listings, pricing, promotions, and inventory management.
- Collaborating with cross-functional teams, including marketing, product, logistics, and IT, to ensure smooth e-commerce processes.
- Monitoring and analyzing key performance indicators (KPIs) such as traffic, conversion rates, sales, and customer satisfaction.
- Optimizing the website for user experience, including navigation, search functionality, and mobile responsiveness.
- Managing relationships with partnership, third-party vendors, including payment gateways, logistics partners, and e-commerce platforms.
- Analyzing sales performance and customer behavior to identify opportunities for improvement.
- Manage product listings, descriptions, and pricing in the online store.
- Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency.
- Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement.
- Analyze customer behavior and trends to identify growth opportunities and areas for improvement.
- Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical problems and user experience challenges.
- Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery.
- Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store.
- Analyze data to monitor site traffic and customer behavior.
- Track and report e-commerce performance, including sales, conversion rates, and ROI on digital marketing campaigns.
- Manage relationships with partnership, third-party vendors and platforms.
- Stay updated with the latest trends and best practices in e-commerce and digital marketing.
Key Requirements:
- Bachelor's Degree in Business, Marketing, E-Commerce, IT, or a related field.
- Experience as an e-commerce manager or in a similar e-commerce or digital marketing role for 3 to 5 years
- Strong understanding of online sales platforms and digital marketing strategies.
- Expertise in digital marketing techniques and social media marketing.
- Knowledge of UX/UI principles and how they impact online sales.
- Solid communication and organizational skills, with the ability to manage multiple projects simultaneously.
Email: recruiter@ggear.com.kh
Phone: 092924455
Website: https://www.ggear.com.kh
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
