Roles and Responsibilities:
- Lead Pre‑Arrival Guest Preference Check and ensure guest profiles are accurate.
- Greet and escort guests through airport transfers, Song Saa Lounge, and island arrival.
- Serve as primary in‑stay contact: proactively check in at morning, lunch, afternoon activity, guest experiences, pre‑dinner and post‑activity touchpoints.
- Curate and coordinate dining, culinary, spa, wellness and activity itineraries in partnership with F&B, Spa and Activities teams.
- Facilitate special requests: romantic dinners, private excursions, wellness rituals and celebration moments.
- Introduce and connect guests to the Song Saa Foundation and optional conservation or community experiences.
- Handle guest concerns with empathy, discretion and prompt resolution; document and escalate when required.
- Capture guest feedback and update profiles to build lasting relationships and service continuity.
- Maintain daily handovers, communication logs and participate in briefings and trainings.
- luxury hospitality (villa host, butler, guest relations or similar) for 2 years as a minimum
- Exceptional interpersonal and communication skills in English; Khmer or other languages are an advantage.
- Proven ability to anticipate needs, personalise experiences and manage multiple Tasks.
- Strong problem‑solving, calm under pressure and high discretion with guest privacy.
- Comfortable living and working in a remote island environment; flexible with shifts.
- Warm, genuine service style and cultural sensitivity.
- Storyteller mindset with passion for sustainability and community impact.
- Highly organised, detail‑oriented and proactive.
Interested applicants who meet these criteria should submit their CVs totalent@songsaa.com
Moreinfo: https://www.songsaa-privateisland.com
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
