Position: Operations Manager (Phare Performing Social Enterprise Co., Ltd)__Deadline:26-June

Location:  SiemReap

Phare Performing Social Enterprise Co., Ltd (PPSE) is a Limited Company in which Phare Ponleu Selpak Association (PPSA), a local non-government organization is the majority shareholder. It operates a daily performance venue in Siem Reap, Cambodia, called “Phare, the Cambodian Circus”.

Roles and Responsibilities:

• Manage, develop and coach all members of operations staff in Phare, The Cambodian Circus.
• Develop, implement, and maintain operational procedures that uphold the cultural integrity and authenticity of all tours, exhibits, and activities.
• Ensure the smooth daily operations of Phare, The Cambodian Circus.
• Ensure the consistent delivery of high-quality, engaging, and educational visitor experiences.
• Ensure all reasonable measures of cleanliness, strict adherence to all health, safety, and security protocols for visitors and staff.
• Ensure compliance with all relevant local, national, and international tourism regulations and cultural heritage preservation guidelines.
• Takes effort in Revenues Generation of Phare, the Cambodian Circus including shows revenues, extra services revenue, F&B and Merchandise Sales Revenue.
• In consultation with the Executive Management team and with approval from their direct reporting lines, develop and, where necessary, participate in creating policies and procedures for the best practices of Phare, the Cambodian Circus. These include, but are not limited to: Internal Rules and Disciplinary Code, Internal and External Communications Strategy, Crisis Management Procedure, Venue Safety Procedure, Incident and Accident Procedure, and Building Security Policy.
• Supervise and monitor the Artistic Manager in maintaining the show quality to its best, ensure training and rehearsals are properly led for best artists preparation and physical condition
• Supervise and monitor the Technical Manager in coaching his team, ensure the best sound and light quality during the shows.
• Supervise and monitor the Customer Experience Team to ensure a great customer experience on the welcoming, information providing, fast ticket delivering, smooth big top seating. Make sure of the POS accuracy and close reports after the show.
• Conduct performance evaluations and provide ongoing feedback and development opportunities for PCC teams leaders, including cultural training.
• Coordinate training - Capacity Building & professionalization of Cambodian performing arts actors towards a sustainable culture industry.
• Foster a positive and collaborative work environment that emphasizes cultural awareness, exceptional customer service, and continuous learning.
• Collaborate effectively with internal departments to ensure alignment of operational goals with overall organizational objectives.
• Build and maintain strong relationships with local communities, government bodies, cultural institutions, suppliers, and tourism partners.

Key Requirements (skills, knowledge experience & qualification):

• Minimum of progressive experience in operations management, experience in the tourism, hospitality, or cultural and arts sectors for 5 years is preferred
• Exceptional leadership, communication (verbal and written), and interpersonal skills, with the ability to engage effectively with diverse stakeholders and visitors from various cultural backgrounds.
• Strong financial acumen, including budgeting, forecasting, and cost control.
• Proficiency in operational management software, ticketing systems, CRM, and Microsoft Office Suite.
• Excellent in English and Khmer, spoken and written

Please send CV and cover letter to
Email:      hr@pharecircus.org
Phone:    063966435
Website:  https://pharecircus.org/join-the-team
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!