Song Saa Private Island is Cambodia’s first private island resort, setting new benchmarks for luxury and sustainability. This award-winning five-star property has 24 luxurious villas built with sustainable materials and the most profound respect for the environment.
Location: Koh Rong
Roles and Responsibilities:
- Handling of all incoming calls to the resort standard with utmost care and courtesy.
- Handling of incoming reservations request via fax and email observing response time (all incoming correspondence to be responded within 24 hours)
- Completing of reservation forms with all accurate details prior to processing the same.
- Processing all reservations in Opera accurately, observing all necessary codes that are created to track statistical data.
- Follow up on missing details on reservations for completion.
- Filing of all reservations and related correspondence as per the set guide lines.
- Always check availability/blocking chart prior to confirming reservations and keep Assistant Director of Reservations & Revenue updated on any critical occupancy dates/situations.
- Controlling of room inventory/categories and tour operator allotments as per set standards.
- Always up-sell villa categories whenever possible.
- Always observe company policies, attendance and punctuality.
- Issuing of pro-forma invoices for TO / Direct advance bookings within the correct time frame giving sufficient time for revenue to follow up.
- Handle the agent commission process including raising the PR when needed.
- Help Assistant Director of Reservations & Revenue to conduct training for the team which might be required.
- Follow on payment for all paying bookings as per the resort policy.
- Follow up on missing details for all future bookings.
- Ensure all out going correspondence are in accordance with standard resort formats.
- All reservations related issues or difficulties to be brought to the immediate attention of Assistant Reservations Manager / Assistant Director of Reservations & Revenue.
- Complete reservations daily task list to ensure completion of all tasks, any unfinished tasks to be brought to the attention of the reservations assistant Manager.
- Assist Assistant Director of Reservations & Revenue /Assistant Reservations
- Manager in advance bookings correspondence check. Co-ordinate with relevant departments for special requests etc.
- Co-ordinate with transfers for guest transfers & updating of the blocking chart.
- Prepare / update / print all daily / weekly reports as directed by reservation Assistant Director of Reservations & Revenue.
- Assist Assistant Director of Reservations & Revenue with updating the rates and creating packages in the PSM Opera.
- Update rates, availability and offers in Brand website and OTA when requested by Assistant Director of Reservations & Revenue.
- Keep the reservations office tidy and neat at all times.
- Attend departmental /general training sessions / meetings as required.
- Perform any other duties as assigned by General Manager, Assistant Director of Reservations & Revenue, Assistant Director of Sales.
Key Requirements:
The ideal candidate must possess the following knowledge, skills and abilities:
- Proven experiences in reservation role.
- Ability to use personal judgment and specialized knowledge to give people information.
- Communicate well with many different kinds of people.
- Ability to change easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.
- Attention to details with good organizational and efficient time management skills.
Interested applicants who meet these criteria should submit their CVs to talent@songsaa.com
Moreinfo: https://www.songsaa-privateisland.com
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
