We are one of the top foodservice distributors in Singapore, servicing over 4800 clients ranging from top hotels and restaurants, airlines and cafes, fast food chains and culinary institutions. More than 70% of products are imported from the US, Europe and other parts of Asia.
Driven by our mission to provide customers with the best level of service and the widest range of products possible, we are constantly adding breadth and depth to our product offerings, yet holding firm to the traditional value of delivering service from the heart. We own fabulous house brands (Xtuff, Bello, GroXers) which are created with key partners across the globe. Also in our line-up are products from global brands such as 3M, Divella, Emborg, Lee Kum Kee, Kimberly Clark Professional, Unilever, etc.
Over the next decade, we aims to become a truly one-stop foodservice solution provider in Singapore and Asia, one that offers everything that our customers need from dried food to paper, and from fresh to frozen food – including professional services on setting up F&B establishments.
We are looking for a highly motivated and results-driven Customer Service Assistant to join our team. This is an exciting opportunity for an individual who thrives in a fast-paced environment and is passionate about driving business growth and building strong client relationships.
- Using all proper means in the Employee’s capacity to advise, promote, improve, develop, extend and maintain the Group’s business and to protect and further the reputation, business, interests of the Group
- Using and optimising usage of all improved and updated technological / digital software made available – including assisting for Software Implementation, Improvement and Training (i.e Zendesk, etc)
- Processing the placement of orders received from customers via phone and email.
- Respond and follow up to customer inquiries via email or phone.
- Identify and assess customers' needs to ensure high level of customer satisfaction.
- Build rapport with customers and maintain customer-client relationships.
- Provide timely solutions to customers with regards to their transactions.
- Suggest alternative purchase options to prospective customers.
- Any other ad-hoc duties assigned.
- Beneficial to have expeirence dealing with 3PL / 4PL and Export customers, not a must have.
- Have excellent communication skills.
- Be comfortable with technology and learning new systems.
- -Be a good team player with a positive attitude.
- Be organised and demonstrate ability with admin tasks.
- Be able to multi-task and work under pressure.
- Must be able to work on Saturdays, when OT is required (alternate weeks).
- Be able to start work immediately.
Interested qualified candidates are invited to email your CV, and Cover letter to yubing@foodxervices.com
Moreinfo: https://foodxervices.com
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
