ICT Associate (Help Desk Support)
Assignment country
Cambodia
Expected start date
16/09/2024
Sustainable Development Goal
17. Partnerships for the goals
Volunteer category
National UN Youth Volunteer
Host entity
UNICEF
Type
Onsite
Duration
11 months
Number of assignments
1
Duty stations
Phnom-Penh
UNICEF in Cambodia works as part of the United Nations system, with the government, civil society and other development partners to fulfil its mandate to promote and protect the rights of children and women. UNICEF’s work is guided by the Universal Declaration of Human Rights and core human rights treaties, especially the Convention on the Rights of the Child and the Convention on the Elimination of All Forms of Discrimination against Women. The UNICEF / Royal Government of Cambodia five-year country programme 2024-2028 has been developed to advance the realization of children’s rights in Cambodia and aims to foster the growth and potential of all children and adolescents, especially the most vulnerable, by developing, funding, scaling innovative solutions and models into sector policies and children's programs. It also seeks to enhance national and subnational systems to improve the quality, inclusivity, and resilience of infrastructure and services. The programme also emphasizes community mobilization and social participation to promote positive norms, practices, and behaviors, while engaging policymakers, development partners and private-sector entities to support and advance child rights. The five country programme components include health and nutrition; education; child protection; WASH; and policy and public finance for children (PPF4C). The country programme officiate is located in Phnom Penh with total staff number approximately 110 persons, 20 of whom are internationals and 90 nationals of Cambodia.
Context
UNICEF Cambodia's ICT operation teams are at the forefront of integrating innovative technology solutions to enhance program delivery and achieve tangible results. These dedicated teams work tirelessly to ensure that the technology infrastructure is robust and reliable, enabling the smooth execution of programs across various sectors. Their support is crucial in areas such as data management, real-time information sharing, and in the implementation of initiatives that aim to improve the lives of children and com-munities in Cambodia. Through their expertise and commitment, the ICT operation teams play a pivotal role in advancing UNICEF's mission to protect children's rights and ensure that every child has a fair chance in life.
Task description
Under the direct supervision of the ICT Officer, the UN Volunteer will undertake the following tasks: • Senior ICT Associates perform specialized IT application administration activities to ensure functionality and facilitate user interface. Accountabilities/key results include: · • Analyzing functional issues, developing functional specifications and identifying the need for new systems or re-engineering/enhancements of the existing systems or applications. • Supporting the development, programming, testing, debugging and implementation of new applications and systems and customizing existing applications. • Identifying system vulnerabilities and relevant security patches; prioritizing, evaluating, testing and applying third-party patches. • Providing second-level support to users of systems applications, including assistance with technical issues, setting up user access security profiles, and other related user issues. • Drafting technical documentation and manuals. • Assessing training needs, developing and presenting structured and ad hoc training to users as required. • Providing conference and meeting room support • Assisting in the management of specialized ICT projects, particularly in developing and implementing new systems and applications. • Preparing periodic, ad hoc reports and ICT inventory reports. Furthermore, UN Volunteers are required to: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities; • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible. Results/Expected Output: ICT Associates perform skilled ICT activities. She/he demonstrates initiative in identifying and resolving issues/problems and provides substantive technical assistance to senior ICT staff in addressing systemic problems. His/her work thus affects not only the design and functionality of fundamental ICT systems but also the operational effectiveness of staff throughout UNICEF. Indirectly, it impacts the delivery of office-wide programmes. The ICT Associates are account-able for resolving problems reported by users and escalating the case to ICT HQ when necessary.
Required experience
2 years of experience in Information technology and telecommunications - Experience preferred in education policy, planning and program implementation. - Experience in education in emergencies would be an asset.
Apply at https://app.unv.org/opportunities/1765082201340160
Moreinfo: https://jobs.unicef.org/en-us/filter/?search-keyword=&location=cambodia
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
