Position: Admissions and Customer Services Manager (Bluebird International Education Co., Ltd.)__Deadline:07-August

Bluebird British International School provides comprehensive education for children from two to twelve years of age. Students are immersed in a nurturing environment, where a love of learning is fostered from a young age. Bluebird uses the International Early Years Curriculum (IEYC), International primary Curriculum (IPC) and Khmer National Curriculum, providing students with the groundwork for academic success.

Reports to: DGM

Roles and Responsibilities:

 

Admissions

• Offer high quality customer service to parents, students, applicants, and staff
• Coordinate the processing of all student applications from submission to outcome, to ensure applications are treated in a timely manner and within the standards set by the school
• Liaise with applicants and their nominated advisers or family, to guide them through the application process, ensuring that they have all the information they require regarding the process, programmes and school
• Gather applicants’ references and supporting documents
• Liaise with other members of the team and academics, to ensure prompt and complete academic consideration of each applicant.
• Liaise with academics and external stakeholders to ascertain recognition of prior learning where required
• Track decisions on whether to interview, arrange interviews, support applicants on interview day and coordinate post-interview feedback
• Manage student data, to secure compliance with the school App
• Provide school tours to prospective parents and pupils

Customer Services

• Answer customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• Obtain and evaluate all relevant information to handle school inquiries
• Ensure customer satisfaction and handle possible complaints
• Share school information, announcements and events
• Provide support to the team with internal events, such as– PTCs, Open Days, Student Fairs, Field Trips, school annual events, etc, to ensure a smooth and success of each event
• Consult with parents and staff to discuss discipline, policy or behavioral or learning problems
• Provide pupils and teachers with assistance in resolving any problems related to pupil and teacher affairs
• Support Accounting Department in terms of issuing invoices, controlling uniforms, school bags and textbooks
• Control and update a student’s attendance list, student leave record, birthday date, incident record and other document related to students.
• Manage customer service staff, communicates job expectations, and performs appraisals and job reviews and provide required training to the staff or employees to deliver excellent customer service
• Prepare school report and submit to DGM

Key Requirements:

• Holding a master/bachelor degree in Education, Public Relations, Business Administration or related field
• A high level of organisational and administrative competency
• Proven and demonstrable people skills
• Excellent interpersonal and communications skills; established good links with students, parents and staff
• Ability to maintain close and harmonious relations with work colleagues at all levels
• Ability to demonstrate successful and effective customer relations, communication and customer care skills
• Good oral skills and a sound command of written English
• Be an outgoing, confident, affable and positive personality
• Be a team player and can work well under pressure
• Be a pro-active person of integrity, drive, energy and stamina
• Be capable of showing initiative including the ability to think ahead and work flexibly without constant direction to deliver his/her outputs

Interesting candidate please submit your CV and Cover Letter to Jobs@bluelineinternational.edu.kh or contact phone number/Telegram at 087 66 65 64

Moreinfo: http://bluelineinternational.edu.kh

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