Position: Consultancy: Assessment of the Implementation Social Accountability Framework (ISAF) on Climate Change Adaptation Services (HEKS Cambodia )__Deadline:24-May

The Implementation of the Social Accountability Framework (ISAF) in Cambodia aims to empower citizens, strengthen partnerships between sub-national administrations (SNAs) and citizens, and leverage enhanced accountability of SNAs to improve local service delivery. ISAF was introduced as a platform for coordinated action by government and civil society to operationalize the Strategic Plan on Social Accountability for Sub-National Democratic Development adopted by the Royal Government of Cambodia (RGC) on July 11, 2013. The Strategic Plan and ISAF are important elements of the RGC’s broader democratic development agenda, as implemented through the second (2015-2017) and third (2018-2020) 3-year Implementation Plans (IP3). This agenda, in turn, is implemented in the context of the RGC’s national development vision, as outlined in the recently approved Pentagonal Strategy-Phase I. This strategy’s objectives are continuing to strengthen capacity, governance and improving the quality of public institutions at both the national and sub-national level to ensure efficiency of public services, as well as ensuring sustainable socio-economic development and building resilience to climate change.

The ISAF has been implemented since 2016. This has helped to increase the transparency and accountability of key public services through,  for  example,  the public posting and dissemination of information for  citizens  about  primary education, health care and commune services. Citizen’s awareness of their rights and service standards  have been raised through public outreach and other activities. ISAF Phase II still focuses on improving the performance of public service providers through improved transparency, strengthened citizen engagement and responsive action with the objective to scale up ISAF to all communes/Sangkats. It also introduces some important innovations such as the expansion of ISAF to all rural communes; the extension of ISAF to new  services  including  District Municipality Khan (DMK), water supply and  sanitation,  solid  waste  management, land management and other services based  on  function  transfer  to  SNAs; integration of Information and Communication Technologies (ICT), digital solutions and innovations to reach a larger number of citizens; measures to increase the implementation of the Joint Accountability Action Plans; and institutionalization and enhanced sustainability of ISAF processes.

The recent mid-term review for the two ongoing World Bank-supported operations supporting ISAF also collected substantial anecdotal evidence of how the provision of information to citizens is creating a new dynamic and having an energizing effect on communities, encouraging citizens to provide feedback on the quality of services, facilitating dialogue between citizens and service providers on service performance, and leading to improvements in services as well as increased trust between citizens and service providers.1

The RGC’s plan is to extend ISAF to sectors within which the RGC has transferred functions from the national to the local level, including the district administration level, and service delivery areas that citizens prioritize. To support the extension plan, in 2019, HEKS/EPER has initiated to extend the ISAF to the land sector, primarily land registration including transfer of ownership, land conflict mediation/resolution. This was supported through a pilot project in Kampong Chhnang and Pursat provinces implemented through HEKS/EPER’s partner Star Kampuchea. An external evaluation on the impact of the pilot ISAF on land service was done in 2022. Findings from the evaluation and ongoing monitoring indicate that some principal benefits of this extension of ISAF to land have included: 1) strong stakeholder support for the piloting of the social accountability tool on land;
2) the ISAF process has so far proceeded smoothly, with demand-side actors expressing hope for tangible service improvements and supply-side actors expressing strong commitment; 3) positively impacted attitudes and behaviour, greater opportunities for community members to exercise their rights and improved accountability and responsiveness of local authorities; 4) provided inputs/suggestions for district development plans and helped line offices define their services to citizens and find ways to improve them through the ISAF process;
5) contributed to transforming citizens' perceptions of the role and responsibilities of district authorities; and 6) high satisfaction among project participants with the project and its working approach.

Cambodia is ranked 149th out of 180 countries for vulnerability and readiness to adapt to climate change.2 Floods and droughts are increasing year by year. With an average per capita income of $321 in rural areas, poverty is still prominent. With 24.4% of GDP (MAFF annual report 2021) still coming from agriculture and 76% of Cambodia’s 16.5 million people living in rural areas, mostly relying on climate- sensitive sectors, climate resilient farming is of crucial importance. Rice, the main crop, is very sensitive to climate variation. Cassava, also widely grown, is expected to experience greater exposure to pests and diseases, and rainfed upland crops like maize and soybean are predicted to suffer from longer drought periods, flooding, and higher temperatures. Perennial tree crops are expected to be impacted similarly. HEKS/EPER’s and Caritas Switzerland’s Nurturing temperature resilience in Cambodia (Nurture) project addresses climate resilience of smallholder farmers using a systemic approach addressing a range of problems associated with financial, technical, institutional and informational gaps, which are preventing farmers from transitioning to greater levels of resilience. The project’s overall goal is that “Vulnerable smallholder farming households and their communities are more resilient to climate change and have increased incomes through climate proofing of agroecological farming systems”.

The Nurture Project intend to build on HEKS/EPER and STAR Kampuchea's experience with extending ISAF to the land sector by further exploring the potential expansion  of  ISAF coverage  to  include  services  related  to  water,  agriculture  and climate change adaptation more broadly. This may also include other approaches to improve social accountability planning and policies related to climate change adaptation, which address to outcome 2 of the Nurture project that “Vulnerable smallholder farmers and their communities benefit from improved social accountability planning and policies related to climate change adaptation”. In line with ISAF’s overall vision, the purpose of the extension will be to increase the transparency of the provision of public services in this sector and to strengthen the voice of citizens in climate change adaptation and resilience at SNA level. The Nurture Project is recruiting a consultant to assist in this process and conduct an in- depth assessment in the provinces that the project is working in.

1.    Objectives and scope of the consultancy
The specific objectives of the required consultancy services are as follows:
1)    To assess the ongoing/planned transfer of functions from the national to the local level (including the district administration level) on climate-sensitive sectors, as well as laws and other policies
2)    To understand current practices of the sub-national authorities and relevant stakeholders on climate change adaptation, especially water governance, DRR, and climate resilient agriculture, map and assess existing climate change adaptation practices and services, and gaps
3)    To identify the areas for the provision of government services that can strengthen climate resilience and incorporated into the Implementation of the Social Accountability Framework (ISAF)
4)    To provide concrete policy and recommendations for strengthening social accountability planning and policies related to climate change adaptation in Cambodia, specifically in the Nurture target area.

Timeline of Assessment:
The assessment will be conducted from June 2024 and completed by July 2024 in the four target provinces of the Nurture project – Battambang, Banteay Meanchey, Oddar Meanchey and  Preah Vihear and can  also include visits to neighboring provinces if there are initiatives there worth observing.


Roles and responsibilities


Consultant recruitment

Nurture, HEKS/EPER and

Caritas Switzerland

27th   31st  May 24

Service agreement signed

Nurture, HEKS/EPER and

Caritas Switzerland

3rd June 24

Conduct Assessment

(Inception, Data collection and Reporting)

Consultant Team

4th June the end of July 24

 2.    Methodology and process
This consultancy will follow a participatory approach with mixed secondary and primary data collection methods, including focus group discussions and key informant interviews with relevant stakeholders (e.g. relevant ministries, government departments, local authorities, (I)NGOs and other relevant actors). A desk review of all relevant laws and Prakas related to the existing ISAF tools, the planned extension of ISAF to other areas and other projects related to social accountability, and the transfer of roles and responsibilities from national to sub-national authorities, especially at the district level, will be conducted. The desk review might include screening other relevant secondary literature, such as assessments, studies, and reports. The consultant will work closely with Nurture project team in Siem Reap office and target provinces, who will support data collection and coordination. The project wants to have the project staff members engaged in the process as an important learning opportunity for them. Additional data collectors or enumerators will therefore not need to be arranged by the consultant.

3.    Deliverables
By the end of assessment, the deliverables expected to receive from consultant are as indicated in the below:




Service Agreement signed upon the submission and

acceptance of ToR, budget and timeline/timeframe



3rd June 2024

Final Inception Report Timeframe detailing

activities, schedule, work plan and number of days for desk research, FGDs and KII



One week after

signing the service contract

Final Assessment Report:

  • Submit final qualitative assessment report withfeedback from Nurture Project team including final assessment report, analysis framework, findingsand recommendations
  • Conduct Consultation/Validation Workshop with relevant partners and stakeholders
  • Submit final assessment report to Nurture Team



The end of July 2024

4.    Schedule and budget
The assessment is expected to start on 3rd June 2024 and be completed by the end of July 2024. For the process of payment, the instalment is divided into three stages as follows:





Amount to be paid




Stage 1

First instalment

First instalment will be made when the

final inception report is approved by Nurture Team Leader

20% out of the total


Within 5 working

days after approval of inception report

Stage 2

Second instalment

Second instalment will be made when

Nurture Team received drafted assessment report including the preliminary finding presentation from consultant

40% out of the total


Within 5 working

days after the receipt of draft report from consultant

Stage 3 Third instalment

Third instalment will be made when Nurture Team satisfy and approve the final assessment report and other relevant documents as stated in the table of deliverables

40% out of the total budget

Within 5 working days after approval from Nurture on the full study report and other deliverables

 Remarks: The consultant(s) are responsible for their own VAT/taxes, travel cost, insurance, expenses and per diems.
5.    Management roles and responsibility
The whole assessment process will be led and organized by the external consultant with support from the Nurture project team who will support data collection and the field arrangements. The consultant will work under the supervision of the Nurture Project and will regularly report to the Nurture Project on the progress of the consultancy. The consultant will develop the detailed assessment methodologies, data collection plan, data analysis, report writing and presentation. The consultant will present an overview of the assessment report and the proposed framework for the analysis to the Nurture Project team for internal discussion and recommendations. A consultation meeting with relevant stakeholders may be considered to validate the assessment findings. A similar meeting may be held to consult with stakeholders on the modified ISAF operational guidelines, including the I4C and the guidelines for its use.

The table below shows the roles and responsibilities between the consultant and Nurture project team.






Primary Tasks


/Planning phase

Nurture team

·    Coordinate the collection of information and

inputs from Nurture project team as per ToR

·    Support Nurture project team to coordinate

timeline/schedule of assessment

·    Prepare relevant documents for consultant if


·    Monitor the progress and confirm management

team about the payment to consultant


Cambodia team

·    Join consultant recruitment

·    Review the final assessment outline and plan

·    Provide technical support throughout whole

assessment process

·    Coordinate/link with HEKS's ISAF implementing

partner (SK) if needed

Consultant team

·    Prepare the initial inception report (methodology,

sampling, questionnaire, data collection protocol

and timeline planning)

·    Join the initial meeting with Nurture Team

·    Finalize the inception report which incorporates

responses to inputs from Nurture project team

based on feedback and results from the pre-test

·    Final survey instruments in English and Khmer


collection and Analysis phase

Consultant team

·    Consultant team follow the timeline/schedule of

data collection

·    Data desk review relevant documents/project


·    Ensure quality of data collection at the field

·    Update field work progress to Nurture Project and

HEKS/EPER and Caritas - during data collections

and end of data collection

·    Conduct data analysis

Nurture team

·    Nurture Team support the process of data

collection make appointment with respondents,

local authority, public and private partners, NGOs


and the administration process if need

·    Monitor field work to make sure the process of

data collection is well-managed


Cambodia team

·    Support consultant to make appointment with

HEKS partners

·    Join field works (if available)

·    Technical support throughout whole assessment

process as needed

Assessment Reporting and follow up phase

Consultant team

·    Draft Assessment Report

·    Present draft version report to Nurture and

HEKS/EPER and Caritas Management Team

Word document and slide presentation

·    To be accountable for responding the comments

and feedback from Nurture Team and HEKS/EPER

management team

·    Conduct validation workshop with concerning

partners from National and sub-national level

·    Finalize the assessment report Final version

word document including the raw data analysis

·    Consultant does the presentation to Nurture,

HEKS/EPER and Caritas

Nurture team

·    Review and provide comments on draft

assessment report

·    Nurture focal person will submit the draft

assessment report to HEKS/EPER country office

for further review and comments

·     Nurture Team send the commented draft

assessment report to consultant team for the

response and keep HEKS/EPER in loop

·    Process the final payment to consultant

·    Nurture team share final version assessment

report to staff, internal and external stakeholders


Cambodia team

·    Review drafted assessment report

·    Provide inputs and feedback on findings of

assessment report

·    Share the final assessment report to SDC, HEKS

and Caritas Head Quarters

6.    Assessment team / Qualifications
  • A consultancy will be recruited for this task. The tender is open to  individual consultants, consulting firms and other relevant research institutes. The minimum qualifications and experience required are:
  • A master’s degree in climate change, agriculture, public administration, laws or other related fields or PhD preferable
  • Excellent knowledge in thematic areas such as development, climate change, social accountability, ISAF, and social accountability
  • Sound experience with climate-sensitive sectors, climate-resilient agricultural and water governance
  • Experience conducting participatory qualitative assessments related to rural development at the community level
  • Minimum 10 years of research or relevant professional experiences in conducting assessment in similar geographical and thematic contexts
  • Expertise in quantitative and/or qualitative and/or mixed methods approaches, including both data collection and data analysis
  • Strong analytical and report writing skills
  • Excellent team working and communication skills, flexibility and good organizational skills
  • Ability to produce high quality work under tight timeframe
  • Write good report and practical recommendations in English
  • Availability during the proposed time period.

  • Express of Interest (EoI) responds to the ToR
  • Proposed    methodologies    including    sample    size,    target respondent selection and recruitment approach, and analysis
  • Proposed timelines and a detailed workplan CVs
  • Two example reports of similar previous assignments Detailed budget, including daily fee rates, expenses, etc.

Announcement published: 8th  May 2024 and deadline: 24th  May 24. Only short- listed candidates will be notified. Submitted documents will not be returned.

Please send your application to cambodia@heks-eper.org or at HEKS/EPER Office Cambodia at No. 23, Street 554, Boeng Kok I, Toul Kork, Phnom Penh

Contact for further information 1- Chea Kimthan,
E-mail address: kimthan.chea@heks-eper.org
Tel: 012 334 547
2-    Seng Tithkunthy
E-mail address: tithkunthy.seng@heks-eper.org
Tel: +855 12 777 265 (Telegram)
3-    Seng Socheata
E-mail address: socheata.seng@heks-eper.org
Tel: +855 12689840 (Telegram)

Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!



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Cambodia Jobs: Position: Consultancy: Assessment of the Implementation Social Accountability Framework (ISAF) on Climate Change Adaptation Services (HEKS Cambodia )__Deadline:24-May
Position: Consultancy: Assessment of the Implementation Social Accountability Framework (ISAF) on Climate Change Adaptation Services (HEKS Cambodia )__Deadline:24-May
Cambodia Jobs
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