Position: Customer Support Representative (REDBUS (CAMBODIA) CO., LTD.)__Deadline:02-April

Are you ready to embark on a rewarding journey with the world's largest online bus ticket booking platform? At redBus, we're passionate about simplifying travel for millions of people worldwide and we're looking for enthusiastic individuals to help us drive this mission forward. With us, you'll find a vibrant work culture that values innovation, collaboration, and a commitment to excellence.

If you're eager to make a tangible impact in the travel industry and grow your career alongside a dynamic team, redBus is the place for you.

Let's redefine the way the world travels, together.

At redBus, the world's largest online bus ticket booking platform, we're passionate about making travel easy, accessible, and hassle-free for millions of customers around the globe. As we continue to grow and enhance our services, we're looking for a dedicated Customer Support Representative to be the heart and voice of our brand.

In this pivotal role, you'll have the opportunity to directly impact our customers' satisfaction and loyalty, providing them with timely, empathetic support and solutions that go beyond their expectations. Whether it's assisting with bookings, addressing inquiries, or resolving issues, your efforts will ensure a seamless and delightful experience for travelers using our platform.

We're searching for someone who thrives in a fast-paced environment, loves solving problems, and is committed to creating meaningful connections with customers. If you're a communicative, patient, and resourceful individual with a knack for customer service, we'd love to have you on board to help us continue to build a supportive and welcoming community for our users.

Join us at redBus, and be part of a team that's transforming the way the world travels, one journey at a time.

Responsible:
  • Respond directly to customer queries, feedback, and complaints through live chat, inbound calls, and web channels to provide exceptional and prompt assistance to customers
  • Respond creatively and accurately to our customer queries through strong written communication abilities
  • Adheres to the appropriate procedures and processes to resolve customer inquiries or complaints
  • Assist customers in understanding how to use RedBus products and procedures and where they can locate them
  • Able to use provided system action to record customer interactions or support transactions accurately
  • Able to handle escalations from vendors, shareholders, and internal departments that are attended to and resolved within the needed timelines
  • Proactively work on identifying system issues and errors to the relevant stakeholders
  • Meetings KPI’ on a monthly/Quarterly basis
  • LOB: Inbound, Outbound, Email, Chat
Requirement:
  • Diploma in any field
  • Must have excellent verbal and written English, and Khmer
  • Well-organized and detail-oriented and able to multitask
  • Ability to work with minimal guidance or supervision and strong time management skills
  • Well-versed in Cambodia's infrastructure and transportation details
  • Customer orientation and ability to adapt/respond to various queries
  • Ability to multitask, prioritize, and manage time effectively

Interested qualified candidates are invited to send your CV in English version to dio.anamia@redbus.com

Moreinfo: https://www.redbus.com

Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!

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Cambodia Jobs: Position: Customer Support Representative (REDBUS (CAMBODIA) CO., LTD.)__Deadline:02-April
Position: Customer Support Representative (REDBUS (CAMBODIA) CO., LTD.)__Deadline:02-April
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Cambodia Jobs
https://www.cambodiajobs.biz/2024/03/position-customer-support.html
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