Solicitation Title: Consultant Service for Outcome Harvesting-ISAC Project
Solicitation Number: FY24.ISAC-013
Project Number (Top Level Only) 1317.0001
Submit Proposal to: Seum Soupry, Admin and Logistics Officer SSoupry@fhi360.org/Procurement.Cambodi a@fhi360.org
Date of Issue of RFP: 14-Mar-2024
Date Questions from Consultant Due:
20-Mar-2024
Date Proposal Due: 28-Mar-2024 by 5:00pm
Approximate Timeframe Consultant Contract Issued to Successful Candidate(s):
23 days from 01-May-2024 to 31-July-2024
Method of Submittal:
Respond via e-mail with an attached document in MS Word/pdf format.
The Consultant agrees to hold the prices in its offer firm for 23 days from the date specified for the receipt of offers unless another time is specified in the addendum of the RFP.
1. Background (Project Background)
Innovations for Social Accountability in Cambodia (ISAC) is a five-and-a-half-year USAID- funded project implemented by FHI 360. ISAC works to support citizens in improving their capacity, access to information, and networks for collective action, helping them to build public demand and develop solutions to address community priorities. The ISAC vision is that when the project concludes, Cambodian citizens in targeted provinces will have the information, knowledge, skills, and networks necessary to hold local government accountable.
Implemented in the communities of Siem Reap, Battambang, Serey Sophorn, Poi Pet, Kandal, Kampong Chhnang, Phnom Penh, and Kampot, ISAC collaborates with international partners DAI, Internews, and Open Development Cambodia (ODC), alongside its local Implementing Partners (IPs), in urban areas to bring together diverse groups of citizens, civil society organizations (CSOs), technologists, and government officials (when appropriate) to discuss shared community priorities and common issues, develop potential solutions, and undertake collective action to build demand for change.
ISAC's Theory of change is as follows:
IF Cambodian citizens generate actionable information about public services, spending, and investment and encourage collective action around initiatives to improve public services at the local government level.
THEN citizen demand will be stronger, better organized, and better informed and local authorities will be motivated to respond to citizen demands with improved services; eventually, all will benefit from cooperation.
Overall, ISAC aims to increase the availability of credible, accessible, and easily understood information and social accountability technology tools for use by CSOs, citizens, and journalists to strengthen civic understanding of government services and processes and improve accountability. The project is articulated around four (4) outcomes:
Outcome Harvesting (OH) is an innovative, flexible, and participatory approach that measures progress not against predetermined outcomes and objectives but rather by collecting evidence of achievements and working backward to understand whether and how an intervention contributed to those achievements or outcomes. Outcomes are defined as changes in the behaviors, knowledge, skills, practices, relationships, etc., of one or more social actors influenced by a program. Following specific steps, the OH approach helps to identify, formulate, verify, analyze, and interpret outcomes to answer actionable, practical questions about an initiative, allowing the collection of data related not only to the predicted outcomes but also to the unpredicted ones.
This consultancy aligns with ISAC’s MEL plan, which requires Outcome Harvesting to be executed during the last year of the activity. Through this monitoring and evaluation approach, ISAC aims to collect, analyze, and report on examples of significant outcomes from the major activities involving its various partners: media and CSO participants, government officials, stakeholders, and communities engaging with and/or attending activities arranged by ISAC, demonstrate the significance of the harvested outcomes, and identify the project’s contribution.
3. Scope of work
The consultant will be responsible for producing the following deliverables:
a. Develop and propose a robust methodology for harvesting the outcomes of the ISAC activity, including mechanisms to identify the type/domain of change and a work plan.
b. Plan and facilitate an in-person Outcome Harvesting Workshop(s) with key stakeholders.
c. Propose additional steps for outcomes statement validation.
d. For each of the outcomes identified, write a strong outcome statement with a clear description, including the outcome’s significance and ISAC contribution to the outcome.
e. Write and submit an Outcome Harvesting Report of 15 pages maximum. The outline of the report will be discussed and approved by FHI 360 during the consultant’s onboarding period.
4. Required Skills and Experience
The consultant will work for 23 days within a three-month period. During this time, FHI360 will collaborate with the consultant to ensure timely completion of all deliverables.
The period of performance is expected from May 01, 2024, to July 31, 2024 (Total estimated LOE – 23 days). S/he will use his/her own computer.
Location of Work
The consultant will be worked in-person (Cambodia) and remote.
Timetable and Address for Submission
Questions regarding this TOR may be submitted no later than March 20th, 2024, to the following email address: Procurement.Cambodia@fhi360.org/ SSoupry@fhi360.org
Proposals are due no later than 5:00 PM (GMT+7) on 28-Mar 2024. Required documentation listed below must be e-mailed to Procurement.Cambodia@fhi360.org/ SSoupry@fhi360.org or submitted to the FHI360 office by using the information in the contact detail below.
Address: “GIA Tower, Floor 12th (Room G1201 & G1202) & 26th (Room G2602 & G2603), Street Sopheak Mongkol Corner of Koh Pich, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia, P.O. Box: 2586”
Tel: 086 39 73 32
Evaluation Criteria:
Applicants will be evaluated in accordance with qualifications and work experiences.
Required Documentation: Proposals must include the following components:
Solicitation Number: FY24.ISAC-013
Project Number (Top Level Only) 1317.0001
Submit Proposal to: Seum Soupry, Admin and Logistics Officer SSoupry@fhi360.org/Procurement.Cambodi a@fhi360.org
Date of Issue of RFP: 14-Mar-2024
Date Questions from Consultant Due:
20-Mar-2024
Date Proposal Due: 28-Mar-2024 by 5:00pm
Approximate Timeframe Consultant Contract Issued to Successful Candidate(s):
23 days from 01-May-2024 to 31-July-2024
Method of Submittal:
Respond via e-mail with an attached document in MS Word/pdf format.
The Consultant agrees to hold the prices in its offer firm for 23 days from the date specified for the receipt of offers unless another time is specified in the addendum of the RFP.
1. Background (Project Background)
Innovations for Social Accountability in Cambodia (ISAC) is a five-and-a-half-year USAID- funded project implemented by FHI 360. ISAC works to support citizens in improving their capacity, access to information, and networks for collective action, helping them to build public demand and develop solutions to address community priorities. The ISAC vision is that when the project concludes, Cambodian citizens in targeted provinces will have the information, knowledge, skills, and networks necessary to hold local government accountable.
Implemented in the communities of Siem Reap, Battambang, Serey Sophorn, Poi Pet, Kandal, Kampong Chhnang, Phnom Penh, and Kampot, ISAC collaborates with international partners DAI, Internews, and Open Development Cambodia (ODC), alongside its local Implementing Partners (IPs), in urban areas to bring together diverse groups of citizens, civil society organizations (CSOs), technologists, and government officials (when appropriate) to discuss shared community priorities and common issues, develop potential solutions, and undertake collective action to build demand for change.
ISAC's Theory of change is as follows:
IF Cambodian citizens generate actionable information about public services, spending, and investment and encourage collective action around initiatives to improve public services at the local government level.
THEN citizen demand will be stronger, better organized, and better informed and local authorities will be motivated to respond to citizen demands with improved services; eventually, all will benefit from cooperation.
Overall, ISAC aims to increase the availability of credible, accessible, and easily understood information and social accountability technology tools for use by CSOs, citizens, and journalists to strengthen civic understanding of government services and processes and improve accountability. The project is articulated around four (4) outcomes:
- Outcome 1: Improved access to information on government decisions and processes and the planning, spending, and investment of public funds
- Outcome 2: Increased citizen participation and collective action to hold local government accountable for public services.
- Outcome 3: Increased utilization of new or existing enabling technologies for citizens to hold local government accountable for the delivery of public services.
- Outcome 4: Education and outreach to raise awareness of accountability and integrity in public administration.
Outcome Harvesting (OH) is an innovative, flexible, and participatory approach that measures progress not against predetermined outcomes and objectives but rather by collecting evidence of achievements and working backward to understand whether and how an intervention contributed to those achievements or outcomes. Outcomes are defined as changes in the behaviors, knowledge, skills, practices, relationships, etc., of one or more social actors influenced by a program. Following specific steps, the OH approach helps to identify, formulate, verify, analyze, and interpret outcomes to answer actionable, practical questions about an initiative, allowing the collection of data related not only to the predicted outcomes but also to the unpredicted ones.
This consultancy aligns with ISAC’s MEL plan, which requires Outcome Harvesting to be executed during the last year of the activity. Through this monitoring and evaluation approach, ISAC aims to collect, analyze, and report on examples of significant outcomes from the major activities involving its various partners: media and CSO participants, government officials, stakeholders, and communities engaging with and/or attending activities arranged by ISAC, demonstrate the significance of the harvested outcomes, and identify the project’s contribution.
3. Scope of work
The consultant will be responsible for producing the following deliverables:
a. Develop and propose a robust methodology for harvesting the outcomes of the ISAC activity, including mechanisms to identify the type/domain of change and a work plan.
b. Plan and facilitate an in-person Outcome Harvesting Workshop(s) with key stakeholders.
c. Propose additional steps for outcomes statement validation.
d. For each of the outcomes identified, write a strong outcome statement with a clear description, including the outcome’s significance and ISAC contribution to the outcome.
e. Write and submit an Outcome Harvesting Report of 15 pages maximum. The outline of the report will be discussed and approved by FHI 360 during the consultant’s onboarding period.
4. Required Skills and Experience
- Proven experience leading Outcome Harvesting for development initiatives, particularly in international and multi-stakeholder contexts.
- A minimum of 7 years using qualitative methodologies
- Experience in leading focus group discussions and key informant interviews (KII)
- Skilled at facilitating workshops.
- Strong analytical and communication skills.
- Proven track record in Monitoring, Evaluation, and Learning (MEL), preferably in the democracy, human rights, and governance sectors (including civil society strengthening).
- Fluency in Khmer is preferable. Fluency in English is mandatory.
The consultant will work for 23 days within a three-month period. During this time, FHI360 will collaborate with the consultant to ensure timely completion of all deliverables.
The period of performance is expected from May 01, 2024, to July 31, 2024 (Total estimated LOE – 23 days). S/he will use his/her own computer.
Location of Work
The consultant will be worked in-person (Cambodia) and remote.
Timetable and Address for Submission
Questions regarding this TOR may be submitted no later than March 20th, 2024, to the following email address: Procurement.Cambodia@fhi360.org/ SSoupry@fhi360.org
Proposals are due no later than 5:00 PM (GMT+7) on 28-Mar 2024. Required documentation listed below must be e-mailed to Procurement.Cambodia@fhi360.org/ SSoupry@fhi360.org or submitted to the FHI360 office by using the information in the contact detail below.
Address: “GIA Tower, Floor 12th (Room G1201 & G1202) & 26th (Room G2602 & G2603), Street Sopheak Mongkol Corner of Koh Pich, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia, P.O. Box: 2586”
Tel: 086 39 73 32
Evaluation Criteria:
Applicants will be evaluated in accordance with qualifications and work experiences.
Required Documentation: Proposals must include the following components:
- A CV and a cover letter highlighting the applicant’s experiences in implementing Outcome Harvesting, including qualitative methodologies,
- A brief proposal outlining the applicant’s approach to the consultancy opportunity.
- At least two (2) previous clients' references for similar work
- An example of a report written by the applicant in English
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