Position: Lead Wildlife Guide at Mondul kiri Province (Jahoo)__Deadline:05-November

 

A successful Lead Wildlife Guide will be an organized and responsible individual, with a hard work ethic and exceptional communication skills.

Previous successful Lead Wildlife Guides have been those that have a passion for nature, an adventurous spirit and are customer focused.
Success is the customer having a special and memorable experience from the moment they book a tour to the moment their tour is complete.
The Lead Wildlife Guide should be a creative problem solver, able to work independently and work as a team, whilst remaining customer focused at all times and calm under pressure.

The role of the Lead Wildlife Guide is to:

• Leading and guiding wildlife and nature enthusiasts on unique immersive and educational wildlife-watching tours that promote conservation and celebrate indigenous Bunong knowledge, skills, and traditions.
• Implement the improvement of Jahoo tours including customer services, hospitality and take the lead in developing new wildlife watching and cultural experiences.
• Support the development of the ecotourism team ensuring that protocols and standards are followed, deliver technical training and on-the-job coaching to increase ecotourism staff performance, skills, and knowledge.

Responsibilities

• Prepare so that nothing is forgotten, and a plan B is ready for everything and deliver tour itineraries ensuring safety, comfort, and a high standard of customer service from the moment they book to the end of the tour.
• Collaborate with local guides to track wildlife and observe unique wildlife with guests, whilst sharing interesting insights into the behavioral ecology of wildlife to provide a deeper understanding of the forest.
• Create a welcoming and engaging environment, customize tours, and adapt your approach depending on the interests, knowledge, and personalities of each guest.
• Ensure emergency procedures and first aid knowledge and skills are well understood and practiced being able to handle the most likely risks and incidents to ensure the safety and well- being of the guests.
• Maintain and ensure the functionality of the equipment used for tours and at camp, such as walkie-talkies, binoculars, head lamps, and first-aid kits.
• Coordinate with the Lodge Manager and hospitality team ensure seamless logistics and comfort for each tour.
• Actively learn and practice to increase your knowledge and skills in wildlife, Bunong culture and conservation and social development.
• Support the maintenance of high standards in general appearance and functionality of the Bamboo Camp.
• Collaborate with the Ecolodge Manager to deliver tailored ecotourism staff development training and coaching to increase staff skills and knowledge, ability and responsibility, and performance in guiding and hospitality.
• Support the monitoring of staff, adherence to policies and procedures (uniforms etc.), HR records (disciplinary, leave, attendance etc.), and liaises with Ecolodge Manager to highlight issues and needs.
• Use the Jahoo vehicle responsibly, ensuring it is maintained well and kept clean and presentable for guests.
• Ensure understanding and provide support to operational systems in bookings, invoicing, payment, staff pay role and shift schedules.
• Ensure good relationships with tour operator and travel agent partnerships.
• Create visual assets (photos and videos) for the development of marketing and promotion campaigns to raise Jahoo’s profile and increase bookings.
• Support the development of operational procedures and protocols.
• Provide support to visiting researchers, interns, and volunteers at Jahoo.

Requirements

• Formal training and qualification in a relevant subject.
• At least 1 year of experience in the tourism and hospitality industry, preferably in a wildlife- watching ecotourism but not essential.
• Fluency in English and Khmer language.
• Excellent communication and people skills, especially with people of varying levels of ability, interest, and motivation.
• Experience working and living in a relatively remote rural location in Cambodia.
• Ability to learn and use online booking systems and Microsoft Office (word and excel).
• Responsible, physically fit, and organized.
• The necessary passion and energy to contribute to a start-up venture.
• Valid driving license, experience with 4WD vehicles on off-road driving desirable.
• Basic first aid training, and wilderness first aid is desirable.

Send your CV and a letter of interest, using the subject header “Jahoo Ecolodge Manager” to
 kyle .winney@world hop e.org

Deadline for applications is 5th November 2023.

Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!