Position: Lead Wildlife Guide at Mondul kiri Province (Jahoo)__Deadline:05-November

 

A successful Lead Wildlife Guide will be an organized and responsible individual, with a hard work ethic and exceptional communication skills.

Previous successful Lead Wildlife Guides have been those that have a passion for nature, an adventurous spirit and are customer focused.
Success is the customer having a special and memorable experience from the moment they book a tour to the moment their tour is complete.
The Lead Wildlife Guide should be a creative problem solver, able to work independently and work as a team, whilst remaining customer focused at all times and calm under pressure.

The role of the Lead Wildlife Guide is to:
  • Leading and guiding wildlife and nature enthusiasts on unique immersive and educational wildlife-watching tours that promote conservation and celebrate indigenous Bunong knowledge, skills, and traditions.
  • Implement the improvement of Jahoo tours including customer services, hospitality and take the lead in developing new wildlife watching and cultural experiences.
  • Support the development of the ecotourism team ensuring that protocols and standards are followed, deliver technical training and on-the-job coaching to increase ecotourism staff performance, skills, and knowledge.

Responsibilities
  • Prepare so that nothing is forgotten, and a plan B is ready for everything and deliver tour itineraries ensuring safety, comfort, and a high standard of customer service from the moment they book to the end of the tour.
  • Collaborate with local guides to track wildlife and observe unique wildlife with guests, whilst sharing interesting insights into the behavioral ecology of wildlife to provide a deeper understanding of the forest.
  • Create a welcoming and engaging environment, customize tours, and adapt your approach depending on the interests, knowledge, and personalities of each guest.
  • Ensure emergency procedures and first aid knowledge and skills are well understood and practiced being able to handle the most likely risks and incidents to ensure the safety and well- being of the guests.
  • Maintain and ensure the functionality of the equipment used for tours and at camp, such as walkie-talkies, binoculars, head lamps, and first-aid kits.
  • Coordinate with the Lodge Manager and hospitality team ensure seamless logistics and comfort for each tour.
  • Actively learn and practice to increase your knowledge and skills in wildlife, Bunong culture and conservation and social development.
  • Support the maintenance of high standards in general appearance and functionality of the Bamboo Camp.
  • Collaborate with the Ecolodge Manager to deliver tailored ecotourism staff development training and coaching to increase staff skills and knowledge, ability and responsibility, and performance in guiding and hospitality.
  • Support the monitoring of staff, adherence to policies and procedures (uniforms etc.), HR records (disciplinary, leave, attendance etc.), and liaises with Ecolodge Manager to highlight issues and needs.
  • Use the Jahoo vehicle responsibly, ensuring it is maintained well and kept clean and presentable for guests.
  • Ensure understanding and provide support to operational systems in bookings, invoicing, payment, staff pay role and shift schedules.
  • Ensure good relationships with tour operator and travel agent partnerships.
  • Create visual assets (photos and videos) for the development of marketing and promotion campaigns to raise Jahoo’s profile and increase bookings.
  • Support the development of operational procedures and protocols.
  • Provide support to visiting researchers, interns, and volunteers at Jahoo.

Requirements
  • Formal training and qualification in a relevant subject.
  • At least 1 year of experience in the tourism and hospitality industry, preferably in a wildlife- watching ecotourism but not essential.
  • Fluency in English and Khmer language.
  • Excellent communication and people skills, especially with people of varying levels of ability, interest, and motivation.
  • Experience working and living in a relatively remote rural location in Cambodia.
  • Ability to learn and use online booking systems and Microsoft Office (word and excel).
  • Responsible, physically fit, and organized.
  • The necessary passion and energy to contribute to a start-up venture.
  • Valid driving license, experience with 4WD vehicles on off-road driving desirable.
  • Basic first aid training, and wilderness first aid is desirable.

Send your CV and a letter of interest, using the subject header “Jahoo Ecolodge Manager” to
 kyle .winney@world hop e.org

Deadline for applications is 5th November 2023.

Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply! 

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Cambodia Jobs: Position: Lead Wildlife Guide at Mondul kiri Province (Jahoo)__Deadline:05-November
Position: Lead Wildlife Guide at Mondul kiri Province (Jahoo)__Deadline:05-November
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