This position is required to support the fundraising teams, both in Phnom Penh and across international offices, with a strong focus on data management across key systems.
Reporting
Reports to: Program Manager, Strategic Projects
Manage: N/A
Key Liaison: Fundraising Team, Salesforce Analyst, Local and International Office Staff
Key Responsibilities
Reporting
Daily/weekly reporting e.g. financial, campaigns, supporter activity, outstanding tasks or actions
Provide notifications and updates to team and international offices e.g. new donors or large donations
Support the team with ad-hoc reporting or data requests
Donation entry and processing
Routinely run reports and extract data from bank accounts and/or payment gateways
Transform and load data into Salesforce via bulk load and/or manual processing
Reconcile Salesforce and 3rd party platforms back to bank accounts and/or payment gateways
Assist with donation receipting, acknowledgements and/or thank you messages
Assist with sending of tribute (in-honor of/memory of) notifications
Assist with in-kind gift tracking and data entry
Follow up failed transactions or payment issues with relevant teams
Campaign support
Create Salesforce campaigns and tracking codes
Create custom URLs for tracking and measurement
Create campaign pages and/or forms for campaigns
Arrange thank you messages and/or notifications post-campaign
Support data processing for peer-to-peer campaigns and events arranged by supporters
Salesforce data management
De-duplicating contacts and accounts, confirming correct details with offices
Maintaining supporter information e.g. new addresses and/or phone numbers submitted when donations or other webforms are processed
Monitoring and addressing data quality issues
Requirements
Visibly ethical and able to demonstrate CCF values in day-to-day work;
Bachelor Degree in Computer Science, IT or related fields;
Experiences in data entry and reconciliation processes;
Experience working with different databases and/or systems to extract, transform and/or load data;
Knowledge of using Salesforce, website CMS platforms and/or payment gateways is useful;
Strong written and verbal communication skills both Khmer and English;
Excellent proficiency in use MS Excel;
Ability to work on multiple projects at once while meeting tight deadline;
All staff need to undergo a working with Children screen.
Remunerations
CCF provides successful candidates a competitive salary based on job and potential. It offers annual salary increase plus other benefits such as Annual Bonus, 24-hour Insurance, Seniority, and Friendly Working Environment with other HR policies paralleling to Cambodian Labor Law. The successful candidate will become part of an integrated team working together as ONE CCF.
How to Apply
Appropriately skilled, experienced and/or qualified candidates should submit their CV and Cover letter(Combined into one ‘Word’ document) to email: jobs@cambodianchildrensfund.org (soft copy) with subject Application for Data and Reporting Officer by closing date 31 October 2023.
Moreinfo: https://www.cambodianchildrensfund.org/get-involved/jobs
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
