The U.S. Mission in Phnom Penh is seeking eligible and qualified applicants for the position of Visa Assistant (Immigrant) for the Consular Affairs Section, Department of State.
Duties
The Immigrant Visa (IV) Assistant is responsible for all aspects of processing immigrant visas. This includes in-person intake and customer service to immigrant visa applicants, as well U.S. citizen and foreign clients; collects applicant and petitioner documentation and prepares cases for officers to conduct interview and adjudication; administers the online IV appointment system, communicates with applicants, petitioners, and legal representatives on immigrant visa related issues; data entry into the computerized consular systems; performs quality assurance and printing of authorized visas; flags suspect documents or other fraud indicators for the Consular Officer and Fraud Prevention Unit staff, as appropriate; and maintains physical and electronic records, including sensitive PII, in accordance with Department's Disposition schedule and Consular Records policies. The job holder is fully cross trained to function in any role as required by visa demand and scheduling.
Qualifications and Evaluations
Requirements:
EXPERIENCE: Two (2) years of experience involving the application of regulations and law, extensive public contact, customer service, and/or problem-solving experience is required.
JOB KNOWLEDGE: (This may be tested.)
Good understanding of local governmental organizations, immigration law and practices, and cultural and social practices is required.
Education Requirements:
Completion of two years of college or university studies is required.
Evaluations:
LANGUAGE: English and Khmer Level IV (Fluent) Reading/Writing/Speaking are required. (This may be tested.)
SKILLS AND ABILITIES: (This may be tested.)
- Must have Intermediate knowledge of MS Word, and Outlook and basic knowledge of MS Excel and Power Point.
- Must be able to perform work with accuracy at a quick, rapid pace.
- Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints.
- Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills.
- Must have good skills for drafting written correspondence in both English and local language.
- Must be able to apply good judgment in evaluating evidence, protecting sensitive information, and applying regulations correctly.
EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.
The Immigrant Visa (IV) Assistant is responsible for all aspects of processing immigrant visas. This includes in-person intake and customer service to immigrant visa applicants, as well U.S. citizen and foreign clients; collects applicant and petitioner documentation and prepares cases for officers to conduct interview and adjudication; administers the online IV appointment system, communicates with applicants, petitioners, and legal representatives on immigrant visa related issues; data entry into the computerized consular systems; performs quality assurance and printing of authorized visas; flags suspect documents or other fraud indicators for the Consular Officer and Fraud Prevention Unit staff, as appropriate; and maintains physical and electronic records, including sensitive PII, in accordance with Department's Disposition schedule and Consular Records policies. The job holder is fully cross trained to function in any role as required by visa demand and scheduling.
Qualifications and Evaluations
Requirements:
EXPERIENCE: Two (2) years of experience involving the application of regulations and law, extensive public contact, customer service, and/or problem-solving experience is required.
JOB KNOWLEDGE: (This may be tested.)
Good understanding of local governmental organizations, immigration law and practices, and cultural and social practices is required.
Education Requirements:
Completion of two years of college or university studies is required.
Evaluations:
LANGUAGE: English and Khmer Level IV (Fluent) Reading/Writing/Speaking are required. (This may be tested.)
SKILLS AND ABILITIES: (This may be tested.)
- Must have Intermediate knowledge of MS Word, and Outlook and basic knowledge of MS Excel and Power Point.
- Must be able to perform work with accuracy at a quick, rapid pace.
- Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints.
- Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills.
- Must have good skills for drafting written correspondence in both English and local language.
- Must be able to apply good judgment in evaluating evidence, protecting sensitive information, and applying regulations correctly.
EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.
Moreinfo: https://kh.usembassy.gov/embassy/jobs/u-s-embassy-job-vacancies
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