Vacancy - Visa Processing Officer
(Locally Engaged Staff – Level 3)
AGENCY: Department of Home Affairs
POSITION NUMBER: PPDIBP14
POSITION TITLE: Visa Processing Officer
CLASSIFICATION: LE3
SECTION: Home Affairs
REPORTS TO (TITLE): Second Secretary Home Affairs
The Australian Embassy is seeking applications for a Visa Processing Officer. At least one vacancy will be filled through this process, with suitable candidates merit listed for future vacancies.
Under direction, and within established procedures, legislation and policies, Visa Processing Officers undertake a range of duties including visa and citizenship processing and procedural, clerical and administrative tasks.
This position is available immediately, and after an initial three-month probationary period, the successful candidate may be offered a 24-month contract, with the possibility of renewal and ultimately permanent employment.
A competitive salary package is offered, including participation in a performance management and bonus scheme. The basic monthly salary range for the position is USD981 to USD1,185.
The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia's national and transport security, federal law enforcement, criminal justice, cyber security, border, immigration, multicultural affairs, emergency management and trade related functions.
Immigration Programs Division delivers the permanent migration and temporary visa programs to maximise the long‐term economic and social benefits to Australia across the Skilled, Family and Resident Return visa programs, and through Temporary entry to support tourism, education and international relations.
About the Position
Under direction, and within established procedures, legislation and policies, Visa Processing Officers undertake a range of duties including visa and citizenship processing and procedural,
clerical and administrative tasks. The key responsibilities of the position include, but are not limited to:
- Manage a case load of visa applications – adhering to agreed assessment targets and timeframes, and to the Quality Assurance framework and benchmarks
- Research and analyse various sources of information to determine authenticity of visa applications and of the documents submitted in support of the applications to make independent, lawful decisions or make recommendations for a decision by delegated senior officer
- Apply an understanding of relevant migration legislation, policies and procedures to provide accurate, timely, consistent and appropriate information to visa applicants through client service channels.
- Prepare written documentation for visa applicants, including preparation of visa decision records and case notes to provide a clear and accurate history of actions taken and advice given
- Ensure that all records are accurately recorded on electronic files and information systems
- Identify and escalate complex or sensitive cases to senior staff according to office protocols
- Undertake supervisory responsibilities including working with lower classification levels to develop work performance, as well as the planning and coordinating of tasks and workflows
- Develop and maintain relationships with internal and external stakeholders including with local authorities and visa delivery teams to achieve departmental business objectives.
The selection criteria and information on how to apply are available here. Only applications which address the selection criteria will be considered – this should include explanations of how candidates have achieved workplace objectives and overcome problems. Applications must be submitted by email to vacancy.cambodia@dfat.gov.au with “Visa Processing Officer” as the subject line, by 5pm on Friday, 16 June 2023.
Only short-listed applicants will be contacted for interview.
The Australian Embassy is committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from women, people with disabilities and people from diverse backgrounds.
Moreinfo: https://cambodia.embassy.gov.au/penh/Vacancy.html
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