Position: REDD+ Feedback and Grievance Redress Officer (WCS)__Deadline:04Apr


The Wildlife Conservation Society, founded in 1895, has the clear mission to save wildlife and wild places across the globe. WCS's goal is to conserve the world's largest wild places in 16 priority regions, home to more than 50% of the world's biodiversity. We currently manage about 500 conservation projects in more than 60 countries.

WCS has been working in partnership with the Royal Government of Cambodia since 1999, providing technical advice and support for the conservation of key habitats and species across the country.

The WCS Cambodia program is growing rapidly! We are expanding our team and are looking for applications from qualified candidates to fill the following position.


REDD+ Feedback and Grievance Redress Officer (1 Post)

Duty Station: Mondulkiri province

Job Responsibilities
  • Understand in detail the Feedback and Grievance Redress Mechanism specified in the KSWS REDD+ Project Description and in the CCB standards v3.1, including reporting methods, the 3 stages of escalation, and response timelines.
  • Ensure that the feedback and grievance redress procedure is publicized and accessible to communities and other stakeholders, and that they are able to use the mechanism effectively.
  • Collect feedback and  grievances  from  the project hotline, submission boxes in  villages, verbal reporting (including through other project staff), official letters, and other reasonable methods, and record clear, complete, and accurate information and supporting documents related to each case in the feedback and grievance database.
  • Immediately notify the KSWS REDD+ grievance redress committee of any serious issues raised through the mechanism, and provide ongoing summaries for minor issues.
  • Coordinate with KSWS project teams to implement feedback and grievance resolution action points.
  • Prepare response letters summarizing initial grievance, action taken by the project to address the issue, and the result, to be signed by project management.
  • Provide feedback and responses to individuals or communities where appropriate, including in- person meetings and posting official response letters on community notice boards.
  • Track grievance progress through the mechanism, providing summaries to project management of active and resolved cases each month.
  • Be responsible for hotline phone 24/7, ensuring sufficient credit, battery, service etc and receiving phone calls and messages.
  • As well any and all other work assignments, duties, and/or functions as WCS or its management may designate or instruct in the course of its operation, which may include assignments, duties, and/or functions that vary from the above.
Qualifications and Experience
  • Bachelor’s Degree in Administration, Information Management, Environment or other relevant academic background.
  • Experience working on environmental conservation, or community development projects. Although not required, having this background would be advantageous.
  • Experience in data collection and especially managing data collection in the field.
  • Good English communication skills, oral and written.
  • Fluency in Khmer required.
  • Bunong oral communication skills advantageous.
  • Ability to work in a team and good interpersonal skills.
  • Good analytical skills.
  • Good computer applications skills.
  • Ability to deal with people with tact and diplomacy.
  • At least 2 years’ relevant employment experience with NGOs.
  • Willing to travel extensively at the project’s sites.

WCS provides competitive salary and benefits packages based on educational background and work experiences. Interested candidates who meet the above qualifications should apply by emailing an application letter and CV (by combining into single PDF file) together with salary requirements and the names and contact information of three references to cambodiahr@wcs.org. Closing date for application is 04th April 2023.  Only short-listed candidates will be notified.

Moreinfo: https://cambodia.wcs.org/About-Us/Careers.aspx

Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!

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Cambodia Jobs: Position: REDD+ Feedback and Grievance Redress Officer (WCS)__Deadline:04Apr
Position: REDD+ Feedback and Grievance Redress Officer (WCS)__Deadline:04Apr
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