Endline Study on Service Access, Quality and Uptake (ACCESS)__Deadline:12Sep

With more than 30 years of experience, Cowater International is Canada’s global leader in management consulting services specializing in international development. Cowater International is managing the Australia-Cambodia Cooperation for Equitable Sustainable Services (ACCESS) Program. ACCESS is an Australian Government initiative to improve the sustainability, quality and inclusiveness of services for persons with disabilities and for women affected by gender-based violence (GBV) in Cambodia.

Clear Horizon are recognised leaders in providing monitoring and evaluation services for complex, multi- year programs. Clear Horizon has partnered with Cowater International to provide monitoring and evaluation services to ACCESS.

ACCESS reflects Australia’s strong commitment to supporting human rights, gender equality and disability-inclusive development in our region. ACCESS works in partnership with the Royal Government of Cambodia to support the implementation of the National Action Plan to Prevent Violence Against Women (NAPVAW) and the National Disability Strategic Plan (NDSP).

Currently Cowater International is recruiting a Company (“the Company”) to conduct the endline Service Access, Quality and Uptake Study (SAQUS) in Cambodia.

To achieve its End of Program Outcomes, ACCESS interventions focused on strengthening the capacities, ownership, and resourcing of the Royal Government of Cambodia (RGC), Community Service Organisations (CSO) and private sector service providers to sustainably improve services for persons with disabilities and women affected by GBV.

SAQUS is a longitudinal study that aims to provide a perspective on the change in service coverage, quality, and inclusiveness over time. It will document the current status of service supply and demand within sampled providers, as well as factors contributing to observed strengths and weaknesses (including the strength of ACCESS’ contribution). It will also explore implications of findings for the ACCESS program’s relevance and likely effectiveness.

The endline study (2022) will be designed to align with a baseline study conducted in (2019). The methodology described below largely mimics the baseline, though incorporates changes based on lessons learned during baseline implementation.
Services for Persons with disabilities that SAQUS will assess are Physical rehabilitation services, including physiotherapy, prosthetics, orthotics, mobility devices, counselling and other aids (provided through 11 physical rehabilitation centres).1

Services for women affected by GBV are expected to include essential services as defined by the National Action Plan for the Prevention of Violence Against Women (NAPVAW) and consistent with the UN Women (2015) Essential Services Package for Women and Girls Subject to Violence: Core Elements and Quality Guidelines. Specifically, SAQUS will focus on:
  • Health Care, which includes identification of survivors of GBV, first line support, care of injuries and urgent medical treatment, and forensic examinations. These services are provided by health facilities.
  • Legal Services: The legal assistance provided by MOWA Judicial Police Agents;
  • Legal Mediation Services: provided by members of the GBV response working groups
  • Counselling services: provided by members of the GBV response working groups at a Provincial and District level; and
  • Referral services: This includes the responsibility of the above listed services to refer clients on to other services and is not a ‘separate service’.

ACCESS has focused its efforts to improve coverage, quality and inclusiveness of all targeted services. See Annex 1 for definitions of these terms and descriptions of how they will be measured.

Management of the Task
The Company will report to the MEL Manager and work closely with the ACCESS program team. Clear Horizon will provide technical oversight and quality assurance support.

Scope of Task
The Company will be required to implement data collection for the endline SAQUS study (2022) in accordance with quality assurance standards provided by the MEL Manager and Clear Horizon. In addition, the company will conduct analysis and submit a written report, both of which will be reviewed by Clear Horizon and the MEL manager for quality assurance purposes.

The study uses a mixed methods approach. Guided by the “5 A’s framework” (affordability, availability, geographic accessibility, accommodation and acceptability, see definitions in Annex 1), it is intended to examine the supply and uptake of services including:
  • Supply-side: Resources; coverage; inclusiveness and access; degree of adherence to national minimum standards; staff knowledge, attitude and beliefs.
  • Demand-side: Levels of service uptake by women affected by GBV and persons with disabilities; and the barriers to uptake that they face (relating to either the supply of or demand for services).
As SAQUS is a longitudinal study and hence the endline SAQUS study (2022) will be designed to align with the SAQUS baseline study (2019) to provide a perspective on the change in service coverage, quality, and inclusiveness over time. It will document the current status of service supply and demand within sampled providers, as well as factors contributing to observed strengths and weaknesses (including the strength of ACCESS’ contribution). It will also explore implications of findings for the ACCESS program’s relevance and likely effectiveness.

ACCESS, with technical support from CH has formulated sampling methodology. Please refer to Annex 1.

Tasks, Budget and Timeline
Based on direction from the MEL Manager, and technical inputs from Clear Horizon, the Company is required to implement the study, based on research design, tools, and sampling methods already formulated. The table below details tasks involved, deliverables, payments for the contract and timeline.




1.   Develop a workplan for the endline study, including the approach to obtaining ethics approval from the RGC.


September 22, 2022

2.        Survey tool development

-           Quality check survey tool provided by ACCESS

-           Translate into Khmer




September 26, 2022

3.   Submit ethics approval for the study from RGC and ACCESS agreement

-       Prepare research protocol and tools for submission for ethics approval from MOH






September 30, 2022

4.        Ready digital questionnaire platform for fieldwork

-           Convert to appropriate digital format (e.g. KOBO)

-           Train and monitor all enumerators

-           Field-test the digital questionnaire platform

-           Report on training and field testing






October 7, 2022

5.        Perform data collection per agreed methodology, sampling and arrangement

-           Ensure all enumerators have appropriate technology (e.g. tablet)

-           Collect data as per workplan:

a.        Conduct semi-structured interviews and observation within a sample of providers (conducted jointly with Royal Government of Cambodia (RGC) counterparts in some cases to contribute to shared learning)

b.        Interview service users and representative groups, e.g. DPOs

-           Quality assurance of data














Oct 14 November 18

c.        Monitor data collection

d.       Conduct re-interview of 5% of sample

-           Provide daily update (by telegram or other agreed platform) on data collection progress, any issues encountered and how they were addressed.

-           Final data collection report delivered to ACCESS



6.        Data analysis, interpretation and report writing

-           Clean data and Prepare data files in Excel, SPSS or Stata

-           Data files in agreed formats delivered to ACCESS






November 25, 2022

7.   Analyse, interpret and synthesise data set and develop a draft report, following outline and guidance provided by ACCESS.

-       Draft report delivered




January 16, 2023

8.   Finalise report incorporating any feedback from ACCESS (both in English and Khmer)


February 6, 2023

Proposal Requirements
Interested companies are required to submit the following information and documents for eligibility assessment, along with technical and financial proposals to jobs@accesscambodia.org:
  1. Official letter expressing interestCompany details including full company name, full address, phone and email
  2. Copy of company registration certificate
  3. Copy of valid company registration / license
  4. Company profile including number of employees (permanent /
temporary in total) and number of professional staff qualified to perform the works, each for the last three (3) years, and short CVs for the key staff
6.    References of works of similar nature as specified above (performed within the last five (5) years), including highlights of expertise in design and implementation of digital/electronic data collection tools, i.e. Kobo, in quantitative and qualitative data management and analysis and research report writing.
Deadline for RFP: September 12, 2022

Moreinfo: https://accesscambodia.org/work-with-us

Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!



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Cambodia Jobs: Endline Study on Service Access, Quality and Uptake (ACCESS)__Deadline:12Sep
Endline Study on Service Access, Quality and Uptake (ACCESS)__Deadline:12Sep
Cambodia Jobs
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