Position: Cluster Information and Technology Officer (Oxfam)__Deadline:15Jul


LOCATION: Cambodia

CONTRACT TYPE: Fixed term, 2 years with possible extension


DEPARTMENT and TEAM: Cluster Business Operation


HOURS (FTE): 37.5 hours/week


‘We believe flexible working is key to building the Secretariat of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a partially home-based.


We are committed to ensuring diversity and gender equality within our organization.

DEPARTMENT PURPOSE: The CLV Cluster is comprised of three countries i.e. Cambodia, Laos and Vietnam.
Our Vision for the CLV Cluster is: A CLV Cluster that increases our impact on the ground, strengthens our ability to influence policy changes at country and regional levels, raises income and saves costs. A key feature of the CLV Cluster design for Business Operations is a consolidated, virtual hub, multi-located and provides distributed leadership for business functions with a single line management structure -reporting to a CLV Head of Business Operations. This includes a Basic Business Operations structure in each country to ensure delivery of existing commitments and provide a base for business and strategic growth. The integrated cluster Business Operations structure will provide functional management and oversight of all Business Operations staff/units in the Cluster and provides quality control, guidance, monitoring and support to all Business Operations functions. All Business Operations functions are key contributors to Oxfam’s lasting impact in Cambodia, Laos and Vietnam, within Asia and globally. All staff members in Business Operations roles in the CLV Cluster are linked to the virtual Business Operations Hub, to ensure accountability at Country and at Cluster level, towards Partner Affiliates and via Executing Affiliate (EA) joined-up processes.

TEAM PURPOSE: Provide effective and efficient operational and technical across the 3 countries Cambodia, Laos and Vietnam to achieve its IT goals

JOB PURPOSE: To assist program and support functions with the best quality of IT services for Oxfam in Cambodia, Laos and Vietnam in accordance with technical IT standard and following the guidance of Information Systems Department (ISD).  To ensure IT systems in the office are compatible and adapt to the new corporate requirements and to provide training and up-to-date information to staff to operate new systems and packages where required.

Provide effective and timely support and technical assistance to CLV (especially for Cambodia and Laos) on IT related works, IT system management and maintenance by collaborating with all IT experts/managers of all levels.


CLV IT Manager






IT Systems Governance Supports/Management

  • Providing detailed technical expertise over a wide range of IT topics and communicating with internal staff and external contacts to support IT needs.
  • Following an established pattern to solve a variety of problems, some of which are well defined but with new problem solving to be attempted and referred upward if necessary.
  • To ensure daily IT support to Cambodia, Laos and Vietnam by dealing with technical queries on operating systems and software packages as well as problems related to computers or information technology.
  • To manage and administer the Local Area Network, PBX system and ensure that the system is running smoothly.
  • To supervise and facilitate training on IT for staff: To provide hands-on support / training whenever required. To provide training on E-mail and all software packages and to distribute training materials available from ISD on all corporate systems.
  • To assist the CLV IT Manager on management and maintenance of all computer systems in the country office, assessment of requirements on purchase of hardware/software for country team, and installation of updated software.  To ensure that this is done in coordination with ISD.
  • To be the first point of contact for  ISD, and country office for any IT queries.
  • To submit an annual budget for IT costs for CLV cluster, and to provide up-to-date expenditure incurred under this head.  To suggest programme-wide specific expenditure for IT to be incorporated into annual budget processes with the most cost-effective parameters for Oxfam.
  • Be responsible for submitting a monthly report to CLV IT Manager on IT issues for offices
  • Providing IT equipment inventory and its condition
  • Liaise and collaborate with ICT teams from other Oxfam affiliates
  • Liaise with venders\providers for any hardware\software warranty or change.
  • Working closely with the Other IT Officers \ ICT department to assist with the implementation of ICT Projects, Standards and Policies.
  • Plan, source, maintain and dispose of IT hardware and software and to ensure in line with Oxfam and Donor Policies and Requirements and work closely with logistic coordinator
  • Design an induction into general office IT procedure and practice to staff members, including all new starters, in proper use of the system such as email and business applications.
  • Assist in investigate and evaluate the best value and quality suppliers for all IT and communications equipment on an ongoing basis, in line with the global procurement policy.

Support CLV IT Manager to ensure that the projected costs for hardware, software and internet connectivity requirements/solutions are included in every IT Budget Plan

  • Assess user IT training and education needs across CLV cluster and design and deliver a comprehensive in-house training plan or outsourcing to meet requirements, including providing management with information on how these needs might best be met.

IT Security

  • Maintain security of systems, networks, internet, and information in line with global IT security policies
  • Develop and implement local policies/standards, procedures, and initiatives in line with organizational baseline
  • Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of Oxfam IT Standard to CLV IT Manager, and provide support to any resulting investigation, such as establishing the user responsible, obtaining evidence, temporarily suspending access privileges, etc.


Most importantly, every individual at Oxfam International Secretariat needs to be able to:

  • Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here)
  • Ensure your commitment to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct):


1. Be committed to our feminist principles, and apply them in your day-to-day behaviour and your work. Be ready to keep learning, with accountability to those who experience oppression as a result of their identities, such as their gender, race/ethnicity, disability, class, or LGBTQIA identity."


2. Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible.





  • Graduate and professional training on computers (basic hardware and software)
  • Technically competent in IT and computer maintenance/trouble shooting.
  • High level of competence in development and implementation of computerised systems including server installation and maintenance.
  • Good written and verbal communication skills in English/Khmer.
  • Use of initiative in problem solving.
  • Learns/follows Oxfam policies and (technical) procedures to do the job.
  • Takes responsibility for and completes standard tasks with minimal supervision.
  • Suggests new ways to improve the work process.
  • Contributes to team building.
  • Solves problems with appropriate upward referral.
  • Experiences in Microsoft Azure, MDM, Intune, EMS, O365 and other Microsoft Cloud based platforms
  • Experiences in Cisco Meraki cloud product like Security Appliance (MX), Switches (MS), Aps (MR)
  • Good communication and strong interpersonal and negotiation skills to deal with staff members of different cultural and educational backgrounds



  • Ability to work independently with confidence and quality.
  • Ability to manage multiple tasks in an effective, pro-active and timely manner
  • Desire to improve quality of service and customer satisfaction.

SAFER RECRUITMENT: Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.           


All applicants should please apply through Oxfam recruitment website: https://career2.successfactors.eu/career?company=OxfamNovibP 

by July 15, 2022 at 23:59 ICT.

Moreinfo: https://jobs.oxfamnovib.nl/job/Phnom-Penh-%28KHM_PHP%29-CLUSTER-INFORMATION-AND-TECHNOLOGY-OFFICER/824590901/

Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!  



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Cambodia Jobs: Position: Cluster Information and Technology Officer (Oxfam)__Deadline:15Jul
Position: Cluster Information and Technology Officer (Oxfam)__Deadline:15Jul
Cambodia Jobs
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