IT Support
Technician – Onsite Technology, UDT, SOE is part of the onsite
Technology team responsible to managing Onsite IT infrastructure in
close working with the team. Focus will be on providing on the ground
support for end user workplace services, datacentres, projects, asset
management, procurement and VIP users. The team will also be called on
to support remote support desks for tasks that require onsite
intervention and also for critical incidents that impact the business
unit and operations.
We offer
At
Maersk we value the diversity of our talent and will always strive to
recruit the best person for the job – we value diversity in all its
forms, including but not limited to: gender, age, nationality, race,
sexual orientation, disability or religious beliefs. We are proud of our
diversity and see it as a genuine source of strength for building high
performing teams.
Key responsibilities
Provide
onsite support to all supported Transport & Logistics brands and
business Units (as appropriate) for incidents / requests assigned to the
Onsite Technology
Ø Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)
Ø Support and advice for Facilities Management/Office Services regarding office move planning
Ø Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
Ø Engage with business to conduct IT clinics / trainings as appropriate Ø LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues
Ø On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
Ø Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this will require some travel)
Ø Ensure Cyber Security standard processes are followed for services provided
Ø Provide VIP support to selective customers as per SLA and agreement
Ø Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures
Ø Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.
Ø Business travels to Sihanoukville – on a quarterly basis
Ø Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)
Ø Support and advice for Facilities Management/Office Services regarding office move planning
Ø Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
Ø Engage with business to conduct IT clinics / trainings as appropriate Ø LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues
Ø On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
Ø Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this will require some travel)
Ø Ensure Cyber Security standard processes are followed for services provided
Ø Provide VIP support to selective customers as per SLA and agreement
Ø Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures
Ø Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.
Ø Business travels to Sihanoukville – on a quarterly basis
We are looking for
Should
have minimum 3-5 years of experience and have worked with large
organizations having global presence whereby experience would include
interaction with virtual teams and remote support.
Should be well versed with handling of onsite infrastructure components including but not limited to end user computing and datacentre equipment.
Must have engaged and supported VIP users for various catalogued requirements and be a good communicator both orally and in written form.
Should be able to establish a good working relationship with vendors responsible for delivery of services and other peer groups within the same support function. Coordination with external vendors for local requirements should form part of the skillset as it would require knowledge of local regulations and customs to facilitate delivery of products and services.
Ø Soft skills:
o Time management
o Effective communication
o Customer service
o Initiative
Technical Skills:
Exposure and working experience with latest standards in hardware for desktops, printers, end user mobility devices / services, datacentres Ø Working knowledge of Microsoft products (Windows10 OS + O365) and basic troubleshooting skills
Ø Working knowledge around collaboration tools like Video conferencing, IP Softphone / hardphone, and MS Teams Live events etc.
Ø PC hardware and peripheral troubleshooting skills (including IP printers)
Ø Working knowledge of server and network troubleshooting
Ø Knowledge of File and Print services and Active Directory
Ø Understanding of basic Service Delivery concepts (ITIL) [preferably ITIL certified]
Ø Project co-ordination (PMP/Prince2 is not must but good to have)
Business skills:
Ø Excellent communications skills
Ø Strong sense of ownership
Ø Strong analytical skills
Ø Ability to work collaboratively with others
Ø Ability to multi-task at a high level
Personal profile:
Ø Strong interpersonal skills
Ø Detail-oriented
Ø Ability to take initiative and work independently
Ø Results-oriented
Ø Sense of urgency
Key measures
Ø Escalation handling and SLM adherence
Ø Project delivery and timeline adherence
Ø Budget adherence and procurement deadlines
Ø Asset Inventory accuracy
Ø Infrastructure management
Should be well versed with handling of onsite infrastructure components including but not limited to end user computing and datacentre equipment.
Must have engaged and supported VIP users for various catalogued requirements and be a good communicator both orally and in written form.
Should be able to establish a good working relationship with vendors responsible for delivery of services and other peer groups within the same support function. Coordination with external vendors for local requirements should form part of the skillset as it would require knowledge of local regulations and customs to facilitate delivery of products and services.
Ø Soft skills:
o Time management
o Effective communication
o Customer service
o Initiative
Technical Skills:
Exposure and working experience with latest standards in hardware for desktops, printers, end user mobility devices / services, datacentres Ø Working knowledge of Microsoft products (Windows10 OS + O365) and basic troubleshooting skills
Ø Working knowledge around collaboration tools like Video conferencing, IP Softphone / hardphone, and MS Teams Live events etc.
Ø PC hardware and peripheral troubleshooting skills (including IP printers)
Ø Working knowledge of server and network troubleshooting
Ø Knowledge of File and Print services and Active Directory
Ø Understanding of basic Service Delivery concepts (ITIL) [preferably ITIL certified]
Ø Project co-ordination (PMP/Prince2 is not must but good to have)
Business skills:
Ø Excellent communications skills
Ø Strong sense of ownership
Ø Strong analytical skills
Ø Ability to work collaboratively with others
Ø Ability to multi-task at a high level
Personal profile:
Ø Strong interpersonal skills
Ø Detail-oriented
Ø Ability to take initiative and work independently
Ø Results-oriented
Ø Sense of urgency
Key measures
Ø Escalation handling and SLM adherence
Ø Project delivery and timeline adherence
Ø Budget adherence and procurement deadlines
Ø Asset Inventory accuracy
Ø Infrastructure management
Moreinfo: https://www.maersk.com/careers/vacancies/sp/MA-317930/jt-it-support-technician
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
