The Document
Operation Associate will contribute to the success of the company and
Document Operations team by ensuring accurate and timely documents and
file management to meet customers’ needs with a manner that complies
with Maersk Core Value and Behaviors.
The incumbent will act as gatekeeper and as the owner of the transport documents and files management on behalf of Maersk’s customers. Also, the associate will be responsible for creating, validating, updating and pouching of shipping documents & customer’s documents. This role will need to closely coordinate with many stakeholders including internal and external such as 1) internal: customer service, program managers, counter team and other operation teams and 2) external: carriers, customer’s brokers and oversea teams as necessary to ensure the best in class service is given to our customers.
The incumbent will act as gatekeeper and as the owner of the transport documents and files management on behalf of Maersk’s customers. Also, the associate will be responsible for creating, validating, updating and pouching of shipping documents & customer’s documents. This role will need to closely coordinate with many stakeholders including internal and external such as 1) internal: customer service, program managers, counter team and other operation teams and 2) external: carriers, customer’s brokers and oversea teams as necessary to ensure the best in class service is given to our customers.
We offer
At
Maersk we value the diversity of our talent and will always strive to
recruit the best person for the job – we value diversity in all its
forms, including but not limited to: gender, age, nationality, race,
sexual orientation, disability or religious beliefs. We are proud of our
diversity and see it as a genuine source of strength for building high
performing teams.
Key responsibilities
•
Create and send Bill Apply Certificate of Origin, draft Freight Cargo
Receipt (FCR)/ House Bill of Lading (HBL) to customer for verifying on
time
• Verify carrier bill of lading in accordance with specific customer’s SOP (Standard Operations Procedure) to ensure correct document for customers
• Amend FCR/HBL/ Master Bill of Lading (MBL) if required and prepare the final FCR/HBL/MBL for the customers
• Properly manage the file and ensure the correct version is saved as necessary for the future usage
• Input Original FCR/HBL reference number in a timely and accurately manner and inform to counter for printing and issuing
• Closely follow up with vendor for document submission as required by client
• Ensure document is checked, verified, sort and count accurately before uploading/dispatching to client/ destination to avoid all late and incorrect documents received at destination which associated with bad customer satisfaction or/and cost
• Timely send DNN (Document Delay Notice) and pre-alert to destination as per client’s requirement
• Drive closure for any outstanding tasks/issues by involving/communicating with relevant stakeholders to ensure we all aware and know what action to be taken from each function
• Drive continuous improvement in terms of customer satisfaction, employee engagement, process and performance to increase service delivery standard of document operation
• Verify carrier bill of lading in accordance with specific customer’s SOP (Standard Operations Procedure) to ensure correct document for customers
• Amend FCR/HBL/ Master Bill of Lading (MBL) if required and prepare the final FCR/HBL/MBL for the customers
• Properly manage the file and ensure the correct version is saved as necessary for the future usage
• Input Original FCR/HBL reference number in a timely and accurately manner and inform to counter for printing and issuing
• Closely follow up with vendor for document submission as required by client
• Ensure document is checked, verified, sort and count accurately before uploading/dispatching to client/ destination to avoid all late and incorrect documents received at destination which associated with bad customer satisfaction or/and cost
• Timely send DNN (Document Delay Notice) and pre-alert to destination as per client’s requirement
• Drive closure for any outstanding tasks/issues by involving/communicating with relevant stakeholders to ensure we all aware and know what action to be taken from each function
• Drive continuous improvement in terms of customer satisfaction, employee engagement, process and performance to increase service delivery standard of document operation
We are looking for
Basic Qualification
• Fresh graduate/ bachelor’s degree holder in Business Administration or any discipline
• Comprehensive English communication, both verbal and written.
• Good computer literacy especially Microsoft Excel and Microsoft Outlook
• Dynamic, rigorous, open-minded, highly committed and timely manner
• Well-organized when working under pressure
Preferred Qualification
• Experience in operations or customer service in logistics/ supply chain/ shipping or related
• Strong inter-personal and relationship-building skills
• Possess continuous improvement mindset
Core competencies
• Supply Chain Management/ Trade/ Shipping
• Problem-solving skills
• Interpersonal savvy
• Fresh graduate/ bachelor’s degree holder in Business Administration or any discipline
• Comprehensive English communication, both verbal and written.
• Good computer literacy especially Microsoft Excel and Microsoft Outlook
• Dynamic, rigorous, open-minded, highly committed and timely manner
• Well-organized when working under pressure
Preferred Qualification
• Experience in operations or customer service in logistics/ supply chain/ shipping or related
• Strong inter-personal and relationship-building skills
• Possess continuous improvement mindset
Core competencies
• Supply Chain Management/ Trade/ Shipping
• Problem-solving skills
• Interpersonal savvy
Moreinfo: https://www.maersk.com/careers/vacancies/sp/MA-318732/jt-documentation-associate
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