Position: Field Collection Supervisor -- i-Finance Leasing

Deadline: 31 July 2021

Field Collection Supervisor will be mostly responsible for all overall Loan Recovery Management of the Company. He/she will be responsible for the management and implementation of the loan recovery department and find out a good strategy as well as solution technique to recover all our Company Asset and Profits.

Responsibilities:

  • Overall manage and lead team to perform well and comply with company policy/procedure
  • Ensure each Team’s Collection Result is improved/achieved based on KPI set
  • Work with efficiency, quality and accountability to reach the highest productivity
  • Allocate lessee to team in Collection System base to balancing/fair/zone
  • Push and motivate staff to improve on Cash Collecting/Asset Repossession
  • Arrange, facilitate and review Daily Visitation Plan for staff in order to improve team/staff result
  • Ensure the calling/visiting record by each staff is on time and accuracy in Collection System
  • Negotiate and find the best ways to support staff with a serious lessee or influent person
  • Daily manage and control the “Unpaid” and review those lessee’s situation from each team
  • Train, guide, lead, coach staff relevant policies, procedures, guidelines, memo and some skills to improve the negotiation/communication with lessees
  • Prepare, manage and monitor the daily, weekly and monthly collection report/action
  • Assign staff to support teamwork on field visiting to improve staff who low performance
  • Be “Problem Solver” to solve on staff problem/lessee complaint
  • Be model to staff on how to reach KPI, and orient staff to be great staff in team
  • Shall be visited lessee’s location especially lessee’s Office and Hometown to support team
  • Verify visiting result to ensure staff have visited to lessee house, office, other places accordingly and take proper action to staff who missed/careless on their responsibility
  • Keep good relationship with all staff/stakeholder in company and local authorities
  • Collaborate with other Supervisor on serious case of lessee until get full payment/recovered
  • Report any suspicious cases that suspected as fraud case on repayment to Collection Manager.
  • Analyze on Collection Result on poor performance staff/team and find the way to improve.
  • Conduct weekly meeting with team to share information and find the way to make improvement.
  • Spot check, identify, analyze to staff/lessee situation and find root causes to take action on time
  • Perform other duties as assigned by Management.

Requirements:

  • Relevant Bachelor’s degree, Master degree is a plus
  • At least 4 years of experience in Loan Recovery and Collection Management (experience at a financial institution is an advantage)
  • Self-starter
  • Good and Strong strategic problem solving
  • Strong team building and honest
  • Good situation analysis and communication skills
  • Mature disposition with good interpersonal skills
  • Good oral, written communication and presentation skills
  • Good English proficiency, both written and spoken
  • Women are strongly encouraged to apply.

Email: dim_daradorn@ifinanceplc.com

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