Deadline: 31 July 2021
Field Collection Supervisor will be mostly responsible for all overall Loan Recovery Management of the Company. He/she will be responsible for the management and implementation of the loan recovery department and find out a good strategy as well as solution technique to recover all our Company Asset and Profits.
Responsibilities:
- Overall manage and lead team to perform well and comply with company policy/procedure
- Ensure each Team’s Collection Result is improved/achieved based on KPI set
- Work with efficiency, quality and accountability to reach the highest productivity
- Allocate lessee to team in Collection System base to balancing/fair/zone
- Push and motivate staff to improve on Cash Collecting/Asset Repossession
- Arrange, facilitate and review Daily Visitation Plan for staff in order to improve team/staff result
- Ensure the calling/visiting record by each staff is on time and accuracy in Collection System
- Negotiate and find the best ways to support staff with a serious lessee or influent person
- Daily manage and control the “Unpaid” and review those lessee’s situation from each team
- Train, guide, lead, coach staff relevant policies, procedures, guidelines, memo and some skills to improve the negotiation/communication with lessees
- Prepare, manage and monitor the daily, weekly and monthly collection report/action
- Assign staff to support teamwork on field visiting to improve staff who low performance
- Be “Problem Solver” to solve on staff problem/lessee complaint
- Be model to staff on how to reach KPI, and orient staff to be great staff in team
- Shall be visited lessee’s location especially lessee’s Office and Hometown to support team
- Verify visiting result to ensure staff have visited to lessee house, office, other places accordingly and take proper action to staff who missed/careless on their responsibility
- Keep good relationship with all staff/stakeholder in company and local authorities
- Collaborate with other Supervisor on serious case of lessee until get full payment/recovered
- Report any suspicious cases that suspected as fraud case on repayment to Collection Manager.
- Analyze on Collection Result on poor performance staff/team and find the way to improve.
- Conduct weekly meeting with team to share information and find the way to make improvement.
- Spot check, identify, analyze to staff/lessee situation and find root causes to take action on time
- Perform other duties as assigned by Management.
Requirements:
- Relevant Bachelor’s degree, Master degree is a plus
- At least 4 years of experience in Loan Recovery and Collection Management (experience at a financial institution is an advantage)
- Self-starter
- Good and Strong strategic problem solving
- Strong team building and honest
- Good situation analysis and communication skills
- Mature disposition with good interpersonal skills
- Good oral, written communication and presentation skills
- Good English proficiency, both written and spoken
- Women are strongly encouraged to apply.
Email: dim_daradorn@ifinanceplc.com
