Deadline: 31 July 2021
The Deputy Collection Manager will be mainly responsible for overseeing
the implementation of the Collection Policy and Procedure, for
monitoring the monthly collection performance and make sure about the
quality of data collected by collection officers. He/she will work
directly with the Collection Manager and the Chief Operation Officer.
Responsibilities:
Internal Collection
- Oversee the implementation the Company’s Collection Policy and Procedure
- Be responsible for Daily Management and Control of Collection Department
- Monitor and adapt weekly reports and KPIs, analyze collection data to ensure efficiency and performance
- Support supervisors in solving problems with customers
- Manage all the Collection Status Performance & Solving Customers Delinquent Issue.
- Manage and control the repossession process
External collection
- Initiate legal and other Recovery Action against Default Customers with the lawyer
- Suggest actions to the Collection Department, Senior Management and the Credit Committee.
- Other ad-hoc tasks assigned by Senior Management or Collection Manager
- Cooperate with Underwriting department to establish payment performance customer profile
Human Resources
- Establish KPIS and goals for the team
- Give performance feedback 2 times a year
- Establish training plan for the team with HR department.
Requirements:
- BBA degree in the field of Finance & Banking or related fields
- More than 4-year experience in a role of Credit and/or Collection Management within banking, microfinance or leasing industry
- Strong ability to manage the young and enthusiastic subordinates and motivates them to get job done by efficiently and timely
- Capable of professional discussions with internal and external stakeholders
- Proficient in English, both written and spoken
- Microsoft Office, including Word, PowerPoint and Excel
- Women are strongly encouraged to apply.
