Position: Digital Banking Support Officer -- AMK

 AMK Microfinance Institution Plc. is one of Cambodia’s leading microfinance institutions, with coverage all over the country. AMK employs over 3,000 staff serving almost 1,000,000 clients in nearly 13,000 villages across Cambodia, 89% of all villages. We are looking for a talented and committed individual to join our diversified team, and offering attractive career prospects across branches and departments of our business.
A job at AMK is more than just a paycheck - we support our employees in their development and growth and help them explore their unique strengths.

Job Title : Digital Banking Support Officer
Report to : Digital Banking Support Manager
Location : Head Office
Closing Date : September 23, 2020

Job Responsibilities

  • Develop material and user Instruction of each channels (Agent, ATM, OTC, Merchant, MB/IB)
  • Support end users on AMK digital banking system
  • Unit/ticket testing within team
  • Regression testing/UAT on AMK digital banking system
  • Raise ticket, follow up and update in Helpdesk (follow internal SLA)
  • Work with relevant department/vendor to find out solution for user
  • Performs troubleshooting as required, leads problem-solving efforts by involving vendors and other support users
  • Strengthen support quality and flexible time rotation
  • Provide training and refreshment to master trainer
  • Back up Tasks within team
  • Any task as assign by supervisor
  • Ensure compliance as well as internal and external audit

Qualification and Experiences:

  • Bachelor in Information Technology or related field other related field
  • At least 1year experience in relevant work
  • Ability to analyze the issue system flow and accounting posting transaction in detail
  • Be able to handle multi-task at the same time
  • Be able to work under pressure
  • Can work independently with less supervision
  • Knowledge and experience in database management, Ms. SQL server or Oracle.
  • Knowledge in programming languages, .NET, Java, etc
  • Knowledge of microfinance or banking services is an advantage
  • Experience to work or using banking switch, Digital Banking software is an advantage
  • Good communication and inter-personal skill
  • Working knowledge of English

Interested candidates should apply by sending a CV and a cover letter to AMK branch and sub-branch offices or Head Office located at Building 285, Yothapol Khemarak Phoumin Blvd. (271), Sangkat Tumnub Teuk, Khan Chamkarmorn, Phnom Penh, Cambodia or sending an E-mail to job@amkcambodia.com ​


  • A copy of obtained certificates or confirmation letter by the University;
  •  A copy of national identification card, family book, and birth certificate;
  • A copy of transcript is preferred.

Only short-listed candidates will be contacted for interview. Qualified women and disabled people are encouraged to apply. AMK is an equal opportunity employer. If there are no positions listed, or if the positions listed do not directly suit your qualifications or experience, please contact: job@amkcambodia.com ​ for more information about careers at AMK.

For additional information, please contact us at: 023 993 062 /023 224 763.

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