Job Title : Senior Manager, Customer Services
Job Location : Head Office
Expired Date: 28 August
Job Introduction
-
To manage and lead the customer service team to address all feedback
and complaints are responded on time with high quality of customer
service standard. Candidate is also responsible to develop, improve and
update customer service and product policies with effective
communication plan to all staff before customer information is released.
Job Description
-
Develops and manages the implementation of
customer experience policy and guideline to increase customer value that
can build customer loyalty and business sustainability;
-
Initiates activities to promote and/or
motivate branch staff to improve customer service satisfaction ratings;
-
Organizes surveys and collects current
information about the service quality of other MFIs and companies to
improve Amret’s customer service and satisfaction ratings;
-
Controls call center, complaints, channels,
services standards and customer relationships by responding in
professional and efficient manner to customers via user-friendly
standard operation procedure and complaint management systems;
-
Leads, coaches and guides subordinate to
improve and upgrade their capabilities in performing their jobs up to
the expectations;
-
Provide ongoing coaching and practical experience to develop a high-performing team.
Job Requirements
-
Degree in Business Administration, Marketing, Management and other related fields;
-
Minimum 4 years of work experience in
Marketing and customer service management with 2 years of work
experience in project management and first level management;
-
Good communication, social and customer relation, problem solving as well as interpersonal skills;
-
Good management, analytical, critical and
strategically thinking skills and able to work under pressure;
-
Good verbal and written communication both Khmer and English.
Head Office +855 (0) 12 635 150
Email: jobs@amret.com.kh
