Position:Customer Service Representative -- 88888star light

Position: Customer Service Representative

Working Hour
  • Monday - Saturday, 6 Days per week.
  • Time: 8am-5pm/ 4pm-12am/ 12am-8am

SALARY
  • Salary 200$ - 350$
  • Salary vary depend on experience

KEY RESPONSIBILITIES
  • Handle incoming requests from customers to ensure that issues are resolved.
  • Respond quickly and promptly with good grammar, punctuation and attention to detail.
  • Report new technical issues to the development team (NEW PROBLEM & NEGATIVE COMMENT LOG).
  • Always Note down feedback negative customer’s experience and point of view, then report to immediate responsible team of superior.
  • Prompt customers who have had a positive interaction to share their experiences in a review or social media.
  • Organize workflow to meet customer satisfaction criteria.
  • Direct requests and unresolved issues to the designated Direct Superior or Team Leader.
  • Fill out Daily Report as required and send to directly to Direct Superior.
  • Follow Customer Verbiage Guideline is a must
  • Gather customer information (CUSTOMER CLIENT LOG), access and fulfill customer needs,
  • Stay ACTIVE, answering and/or participate in Company’s Chat group.
  • Perform other duties, as assigned on TO-DO-LIST directed by Direct Manager
  • Follow Assigned Work Schedule and Always be punctual.
  • Attend weekly Mandatory meeting as required by Top Management.Follow
  • SOP of the company Promptly
  • This position is required to work on holidays and weekend, as per preset-schedule.

REQUIREMENTS
  1. Bachelor Degree of Business, Sales & Marketing, elevant qualification
  2. Good Knowledge of using Smart Phone iOS & Android.
  3. Able to use basic computer skills (MS Office, Internet and Email);
  4. Strong knowledge of customer behavior
  5. Strong team work and friendly
  6. Ability to maintain a friendly disposition under pressure.
  7. Good interpersonal and communication skills
  8. Good command of English language in both speaking and writing is preferred (Chinese is a plus);
  9. Hard-working, smart, flexible, honest and fast learner.

This position is required to work on holidays and weekend Pre-Scheduled.

Note
  • Students or fresh graduates are encouraged;
  • Non-experience applicants are also encouraged;

BENEFITS
  • Commission and/or Bonus on Performance (TBD)
  • Company’s Cellphone
  • Phone allowance
HOW TO APPLY
Interested applicants are invited to send your CV, with related documents via email: shawn095955515@gmail.com, irichoffice@gmail.com
Only short listed candidates will be contacted for the interview. CVs will not be returned
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