Position:Customer Service Representative -- 88888star light

Position: Customer Service Representative

Working Hour

• Monday - Saturday, 6 Days per week.
• Time: 8am-5pm/ 4pm-12am/ 12am-8am

SALARY

• Salary 200$ - 350$
• Salary vary depend on experience

KEY RESPONSIBILITIES

• Handle incoming requests from customers to ensure that issues are resolved.
• Respond quickly and promptly with good grammar, punctuation and attention to detail.
• Report new technical issues to the development team (NEW PROBLEM & NEGATIVE COMMENT LOG).
• Always Note down feedback negative customer’s experience and point of view, then report to immediate responsible team of superior.
• Prompt customers who have had a positive interaction to share their experiences in a review or social media.
• Organize workflow to meet customer satisfaction criteria.
• Direct requests and unresolved issues to the designated Direct Superior or Team Leader.
• Fill out Daily Report as required and send to directly to Direct Superior.
• Follow Customer Verbiage Guideline is a must
• Gather customer information (CUSTOMER CLIENT LOG), access and fulfill customer needs,
• Stay ACTIVE, answering and/or participate in Company’s Chat group.
• Perform other duties, as assigned on TO-DO-LIST directed by Direct Manager
• Follow Assigned Work Schedule and Always be punctual.
• Attend weekly Mandatory meeting as required by Top Management.Follow
• SOP of the company Promptly
• This position is required to work on holidays and weekend, as per preset-schedule.

REQUIREMENTS

1. Bachelor Degree of Business, Sales & Marketing, elevant qualification
2. Good Knowledge of using Smart Phone iOS & Android.
3. Able to use basic computer skills (MS Office, Internet and Email);
4. Strong knowledge of customer behavior
5. Strong team work and friendly
6. Ability to maintain a friendly disposition under pressure.
7. Good interpersonal and communication skills
8. Good command of English language in both speaking and writing is preferred (Chinese is a plus);
9. Hard-working, smart, flexible, honest and fast learner.

This position is required to work on holidays and weekend Pre-Scheduled.

Note

• Students or fresh graduates are encouraged;
• Non-experience applicants are also encouraged;

BENEFITS

• Commission and/or Bonus on Performance (TBD)
• Company’s Cellphone
• Phone allowance

HOW TO APPLY
Interested applicants are invited to send your CV, with related documents via email: shawn095955515@gmail.com, irichoffice@gmail.com
Only short listed candidates will be contacted for the interview. CVs will not be returned