Position: Contact Center - Complaint Resolution Specialist -- Advanced Bank of Asia

Job Description

S/he is responsible for providing excellent resolutions to customers who wish to escalate issues to the bank, across a range of communication channels (including letter, email, in person, online or telephone).

Location

  • Head Office, Phnom Penh (1 post).

Job Description

  • Being responsible for receiving, resolving (if achievable during first-stage of resolution) registering complaints from all interactive channels, including reports from frontline staff and/or the Champion into FT system.
  • Ensuring that all complaints are received and acknowledged by the complaint owner and keep complainant (complaint raiser) the progress of resolution.
  • Using bank system and knowledge, actively investigate customer complaints in a timely and effective manner.
  • Following up with internal relevant teams.
  • Contacting customers to inform them about the resolution cycle, Or asking for information & supporting documents.
  • Reporting immediately on any urgent case(s) which is required to be fixed to comply with bank operation and policy or fulfill customers’ needs.
  • Ensuring that all complaints are received and acknowledged by the complaint owner and keep complainant (complaint raiser) the progress of resolution.
  • Highly securing the customer’s confidentiality.
  • Preparing reports and other assigned tasks.

Skill and Requirement

  • Excellent communication skills in English and Khmer (verbal and written) and interpersonal skills with the ability to influence outcomes.
  • Knowledge of information technology.
  • Attention to details and critical thinking skills.
  • Skills in supporting business development planning, documentation and implementation.
  • High level analytical skills with the ability to think literally and the flexibility to be able to work in an environment of change.
  • Teamworking spirit and able to work independently.
  • Previous banking experience and handling customer's complaint is a plus and can speaking Chinese is a plus.

How to apply

Interested and qualified applicants should submit only their updated covering letter and CV stating the position you apply for with current photo (4x6) via the Application form below.
https://www.ababank.com/career/contact-center-complaint-resolution-specialist
Closing Date:17/07/2019

JOBS$type=list$m=0$cate=0$sn=0$rm=0$c=5$page=1$

SCHOLARSHIP$type=list$m=0$cate=0$sn=0$rm=0$c=5$page=1$src=random-postsls

NGOs Fund$type=list$m=0$cate=0$sn=0$rm=0$c=5$page=1$src=random-posts

Name

Cambodia Jobs,3416,Contact,2,Guide,1,International Job,407,NGOs Fund,932,old,12,P,4,Privacy Statement,1,Scholarship,774,Training,1369,
ltr
item
Cambodia Jobs: Position: Contact Center - Complaint Resolution Specialist -- Advanced Bank of Asia
Position: Contact Center - Complaint Resolution Specialist -- Advanced Bank of Asia
Cambodia Jobs
https://www.cambodiajobs.biz/2019/06/position-contact-center-complaint.html
https://www.cambodiajobs.biz/
https://www.cambodiajobs.biz/
https://www.cambodiajobs.biz/2019/06/position-contact-center-complaint.html
false
8778075400999195946
UTF-8
Loaded All Posts Not found any posts VIEW ALL Readmore Reply Cancel reply Delete By Home PAGES POSTS View All RECOMMENDED FOR YOU LABEL ARCHIVE SEARCH ALL POSTS Not found any post match with your request Back Home Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sun Mon Tue Wed Thu Fri Sat January February March April May June July August September October November December Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec just now 1 minute ago $$1$$ minutes ago 1 hour ago $$1$$ hours ago Yesterday $$1$$ days ago $$1$$ weeks ago more than 5 weeks ago Followers Follow THIS PREMIUM CONTENT IS LOCKED STEP 1: Share to a social network STEP 2: Click the link on your social network Copy All Code Select All Code All codes were copied to your clipboard Can not copy the codes / texts, please press [CTRL]+[C] (or CMD+C with Mac) to copy Table of Content