Position: International Operations Support Officer -- ABA Bank

https://www.ababank.com/

ABA Bank is one of Cambodia's premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians.  Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.

International Operations Support Officer
Job Description
International Operations Support Officer is responsible for uplifting sales volume, providing support and consultation on full range of all International payment queries to Internal and external customers to ensure customer’s enquiries are constantly well managed and resolved customer’s issues in a timely manner within agreed SLA.

The role is accountable for Customer Service Excellent Performance in terms on delivering excellent customer satisfaction, high call quality, high productivity, and it will require in-depth understanding of customers’ needs and the detail development of specific products and process for them. This role reports to Head of International Operation Sales Unit. He/ She needs to work closely with other key stakeholders on the implementation bank sale strategy including improving customer customers for growth of money transfer, remittances and other payments systems.

Location: Head Office, Phnom Penh (1 post).

Duties and Responsibilities
  • Provide support and consultation to customers on International Money Transfer products and services.
  • Convert customer queries to sale referral.
  • Handle customer complaints and provide appropriate solutions to customers involved with International payment products, services and other payment systems.
  • Develop and maintaining deep relationship with strategic customers, becoming a “Trusted Advisor” to them.
  • Propose solutions benefit to both customers and bank.
  • Work closely with Remittance team, Compliance, Branch Staffs, and other products partners to handle customer’s compliant, issue on their payment transaction.
  • Demonstrates as a true passion for customer service by proactively seeking ways to delight clients and going above and beyond.
  • Conversing customer queries to Cross Sale Referrals.
  • Conducting Induction training to new employees (Internal Staff) on in all International products including money transfers, remittance, MoneyGram and other payment systems.
  • Conduct Refreshment Training to existing employees (Branch staffs and others).
  • Propose solutions benefit to both customer and bank.
  • Manage Change and communicate with internal and external stakeholders.
  • Reporting customer complaints.
  • Identify and implement potential process/ service enhancements, escalate as appropriate and document.

Skills and Qualification Required
  1. Bachelor or Master Degree in Finance/ Banking/ Economics.
  2. At least 1 years banking experience in related areas.
  3. Experience in customer services
  4. Knowledge of international payment, correspondent banking, swift and payment systems
  5. Fluent English, both speaking and writing. Chinese is a plus.
  6. Proficient in communicating, inter-personal skills.
  7. Willing to travel to provinces for branches visits.
  8. Be flexible can work under pressure.
  9. Good team work and coordination
  10. Professional presentation skill.

Closing date:  30th Aug 2018

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail: recruitment@ababank.com
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!

JOBS$type=list$m=0$cate=0$sn=0$rm=0$c=5$page=1$

SCHOLARSHIP$type=list$m=0$cate=0$sn=0$rm=0$c=5$page=1$src=random-postsls

NGOs Fund$type=list$m=0$cate=0$sn=0$rm=0$c=5$page=1$src=random-posts

Name

Cambodia Jobs,2147,Contact,1,Exchange Rate for Tax Calculation,1,Expire,26,Guide,1,International Job,406,Job Tip,1,NGOs Fund,931,old,12,P,4,Privacy Statement,1,Scholarship,758,Training,1369,
ltr
item
Cambodia Jobs: Position: International Operations Support Officer -- ABA Bank
Position: International Operations Support Officer -- ABA Bank
https://1.bp.blogspot.com/-wL5pWomSZmk/W20VU1Np9dI/AAAAAAAALl0/1q9urX-se5UI8p1AFDpBJom5earXhqjlQCLcBGAs/s200/aba-web-top-logo.png
https://1.bp.blogspot.com/-wL5pWomSZmk/W20VU1Np9dI/AAAAAAAALl0/1q9urX-se5UI8p1AFDpBJom5earXhqjlQCLcBGAs/s72-c/aba-web-top-logo.png
Cambodia Jobs
https://www.cambodiajobs.biz/2018/08/position-international-operations.html
https://www.cambodiajobs.biz/
https://www.cambodiajobs.biz/
https://www.cambodiajobs.biz/2018/08/position-international-operations.html
false
8778075400999195946
UTF-8
Loaded All Posts Not found any posts VIEW ALL Readmore Reply Cancel reply Delete By Home PAGES POSTS View All RECOMMENDED FOR YOU LABEL ARCHIVE SEARCH ALL POSTS Not found any post match with your request Back Home Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sun Mon Tue Wed Thu Fri Sat January February March April May June July August September October November December Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec just now 1 minute ago $$1$$ minutes ago 1 hour ago $$1$$ hours ago Yesterday $$1$$ days ago $$1$$ weeks ago more than 5 weeks ago Followers Follow THIS PREMIUM CONTENT IS LOCKED STEP 1: Share to a social network STEP 2: Click the link on your social network Copy All Code Select All Code All codes were copied to your clipboard Can not copy the codes / texts, please press [CTRL]+[C] (or CMD+C with Mac) to copy Table of Content