ABA Bank is one of Cambodia's premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians. Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.
International Operations Support Officer
Job Description
International Operations Support Officer is responsible for uplifting sales volume, providing support and consultation on full range of all International payment queries to Internal and external customers to ensure customer’s enquiries are constantly well managed and resolved customer’s issues in a timely manner within agreed SLA.
The role is accountable for Customer Service Excellent Performance in terms on delivering excellent customer satisfaction, high call quality, high productivity, and it will require in-depth understanding of customers’ needs and the detail development of specific products and process for them. This role reports to Head of International Operation Sales Unit. He/ She needs to work closely with other key stakeholders on the implementation bank sale strategy including improving customer customers for growth of money transfer, remittances and other payments systems.
Location: Head Office, Phnom Penh (1 post).
Duties and Responsibilities
Skills and Qualification Required
Job Description
International Operations Support Officer is responsible for uplifting sales volume, providing support and consultation on full range of all International payment queries to Internal and external customers to ensure customer’s enquiries are constantly well managed and resolved customer’s issues in a timely manner within agreed SLA.
The role is accountable for Customer Service Excellent Performance in terms on delivering excellent customer satisfaction, high call quality, high productivity, and it will require in-depth understanding of customers’ needs and the detail development of specific products and process for them. This role reports to Head of International Operation Sales Unit. He/ She needs to work closely with other key stakeholders on the implementation bank sale strategy including improving customer customers for growth of money transfer, remittances and other payments systems.
Location: Head Office, Phnom Penh (1 post).
Duties and Responsibilities
- Provide support and consultation to customers on International Money Transfer products and services.
- Convert customer queries to sale referral.
- Handle customer complaints and provide appropriate solutions to customers involved with International payment products, services and other payment systems.
- Develop and maintaining deep relationship with strategic customers, becoming a “Trusted Advisor” to them.
- Propose solutions benefit to both customers and bank.
- Work closely with Remittance team, Compliance, Branch Staffs, and other products partners to handle customer’s compliant, issue on their payment transaction.
- Demonstrates as a true passion for customer service by proactively seeking ways to delight clients and going above and beyond.
- Conversing customer queries to Cross Sale Referrals.
- Conducting Induction training to new employees (Internal Staff) on in all International products including money transfers, remittance, MoneyGram and other payment systems.
- Conduct Refreshment Training to existing employees (Branch staffs and others).
- Propose solutions benefit to both customer and bank.
- Manage Change and communicate with internal and external stakeholders.
- Reporting customer complaints.
- Identify and implement potential process/ service enhancements, escalate as appropriate and document.
Skills and Qualification Required
- Bachelor or Master Degree in Finance/ Banking/ Economics.
- At least 1 years banking experience in related areas.
- Experience in customer services
- Knowledge of international payment, correspondent banking, swift and payment systems
- Fluent English, both speaking and writing. Chinese is a plus.
- Proficient in communicating, inter-personal skills.
- Willing to travel to provinces for branches visits.
- Be flexible can work under pressure.
- Good team work and coordination
- Professional presentation skill.
Closing date: 30th Aug 2018
Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail: recruitment@ababank.com
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
