Training on Problem Solving and Decision Making

Problem Solving and Decision Making
8-9 April 2017 (Time: 8 am-5 pm, Language: Khmer)
We continually make decisions and solve problems. We start making decisions before we even get out of bed beginning with for example, shall I get up now or not? Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. In fact you may even know someone who has a hard time making decisions around even their routine activities for example, even something as simple as what to eat, only exasperated by the anxiety experienced when making major decisions at work.
Key Benefits: Understand the benefits of systematic problem solving and decision making tools Identify the nature of a problem and potential root causes Analyze problems from different angles Analyze potential root causes and solutions Filter, merge and prioritize potential solutions Use creative thinking to develop alternatives Develop and sell potential solutions to influence decision
Core Focus: Module 1: Understand what problem is and the nature of a problem Module 2: 6 steps of problem solving process Module 3: Identify the problem Module 4: Analyzing the problem Module 5: Generating the solution/alternative Module 6: Determine the solution (Decision Making) Module 7: Implementing the decision Module 8: Review the result
Faculty: Mr. Phann Sopheara has 10-year experience of training in a management position, where he has to responsible for various functions that meet the selection criteria including consulting, coaching, recruitment, training, staff compensation and benefit, and labor office relation at Sofitel, Raffles & Naga World. Sopheara has also worked to create the Training Policy and Procedure (P&P) and revise the internal rules for Group Human Resources Department. He has also worked to put together annual training plans and various programs to address to staff members’ concerns as far as possible. In addition to this, he has communicated the new performance management system to staff at executive and supervisor level. Sopheara has also worked to ensure that HR practices in the various departments are in compliance with Corporate HR guidelines and Cambodian Labor Law. He has managed and coordinated the training courses and workshops for all staff. On top of that, he did engage external trainers or merely obtain their professionals’ opinions and tips so that he could keep up with developments in training styles, techniques and resources to ensure appropriate and effective delivery.
Course Details Venue: EDI Training Centre, Phnom Penh Fee: USD160 (Exclude any Taxes) The Fee Includes: Refreshment, Materials & Certificate.	Who Should Attend This course is designed for Assistant Manager and all staff working within a challenging environment.
Educational Development Institute (EDI) #22, St. 51┴154, PhsarThmei III, Daun Penh, PP.	T:  015 728 123  /  089 659 896 / 096 555 99 88 training@edi-cambodia.org