Training on
Turn difficult people and poor performers into team players. 
                   Date: 18-19 June 2016                                     Venue: Intercontinental Hotel /TonlebasacII
 Time: 8:00am-17:00pm                                    Language: Khmer/English     

Note: Usually provided for a 5 days training, this course was structured into two intensive days while keeping the essential of the PMP (Project Management Practices) concept and methodology
Why should you attend this training?
On-the-job benefits
  • Adjust your management and personal style to the needs of different situations
  • Resolve conflict more effectively in a wide variety of situations
  • Get more done by using the appropriate delegation techniques for any given situation
  • Turn difficult people and poor performers into team players.
Benefits for the company
  • Hiring & Recruiting & Organizing People in an efficient manner
  • Motivate and direct the employees that the company rely on even when they don’t share company values
  • Win the cooperation and trust from those within your organization
  • How EI (Emotional Intelligence) can help managers in people management
  • Enhance performance management strategy
Course Objectives
  • Increase confidence, leadership skills, personal and professional satisfaction by managing people successfully
Course Contents
Day-1: Leadership Skills & How to effectively manage people?
  • What is the leadership?
  • Why do we want to be a manager?
  • Become an exceptional manager
  • New of leadership
  • Leadership Skills
  • Why people leave?
  • Qualities of effective manager
  • Different leadership management style
  • The most critical success factors of manager
  • What really lead manager to success?
  • Behaviors to adopt to become a more effective manager
  • How to manage effectively the transformational & the innovation process
  • Manage People effectively in a different ways
  • Turn difficult people and poor performers into team players
  • Do's and Don't do for manager
  • Conflict resolution
  • Qualities of effective manager
  • Conflict resolution, Change management
Day-2: Motivation & Performance management and Emotional Intelligence (EI):
  • Motivational theory: Maslow’s Pyramid
  • Performance management strategy: Reward system, employee appraisal
  • Introduction to PMP approach (Performance Management Program)
  • KPI Concept
  • Moving from performance measurement to performance management
  • What Is Emotional Intelligence (Daniel Goleman Theory)?
  • Self-awareness, Self-regulation, Motivation, Empathy, Social skills
  • Recruiting & Hiring & Organizing and layoff People
  • Social game : Passing the ball
  • This game will provide to participants to share and learn several aspects of leadership & people management & process optimization,
  • Role game: employee’s performance evaluation, self-evaluation, evaluation with supervisor, feedback
  • This game will require participants to change and play their respective roles as supervisor (evaluator) or employee (get evaluated) using PMP approach or KPI or both.
Lyaun Hay is a Cambodian-born, Canadian citizen and trilingual business professional who holds two Bachelor degrees from France as well as an MBA from Canada. He has gained over 25 years’ experience in various senior positions across a variety of business sectors including international development consultancies in Canada, USA, Europe, Africa, the Caribbean, Asia Pacific and Cambodia. Having frequented Cambodia since 1995, Hay uses his expertise and broad knowledge of capacity building and human resources to coach participants into having a clear understanding of Cambodia’s business environment and the world’s best management practices.

Who should attend the course?
  • Directors, Managers, supervisors and individuals with management responsibilities
  • Individuals who want to sharpen their leadership & people management skills
  • Individuals who have proved greater people management abilities
  • Although no experience is required for this course, but people who have proved greater people management abilities will certainly be a benefit,

What will be included with the training course?
  • Group photo of participants
  • Training materials
  • Certificates are awarded by LIFE
  • Two lunches and four refreshment 
Training Fee: US$ 198 per person (Exclude any Taxes). (Register ​​and Payment before June 13. Get 10%- discount for sending 1- 2 staff , Get 15%- discount for sending 3-5 staff, Get 1 Free for sending more than 5 staffs)

More information
Tel:              077 667 879  /  069 5555 66  /  096 666 3281  /  093 330 839
Add:            Building #19F, St 271, Boeng Salang,  Khan Toul Kork
Email:   /



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