Assistant Front Office Manager -- Crown Resorts


Crown Resorts Co., Ltd with address: National Road No.: 5, Kbal Spaen Village, Sangkat Poipet, Poipet City, Banteay Meanchey Province, Kingdom Of Cambodia. Crown Resorts is looking for dynamic professionals to fill the following positions: Assistant Front Office Manager (1Position) Based in Poipet

Job responsibilities:
  • Attend HOD meetings as the head of Department
  • To perform all job duties toward the goal of maximizing guest service while simultaneously maximizing corporate profit.
  • To make certain each supervisor and receptionist are properly trained to deliver efficient, effective service to Park visitors.
  • To maintain high standards of each supervisor and receptionist work’s performance through continual monitoring and the issuing of mid-season and final evaluations.
  • To enforce adherence of employees to the dress, appearance and conduct codes established by Hotel department.
  • To regulate shift coverage for optimum effectiveness by scheduling full staffing at busy times and eliminating overstaffing at slow times.
  • To resolve guest relation problems skillfully with willingness and desire to understand a guest’s viewpoint while keeping within Company policies.
  • To organize and maintain Front Office records and equipment in accord with Hotel department policies. To control the inventory of Front Office supplies and forms.
  • To provide managers on location with a weekly occupancy forecast to enable them to plan staffing and supply needs for the following week.
  • To become familiar with and train emergency fire evacuation and safety procedures as needed.
  • To handle the lodging of all group tours and program player at location.
  • To administer employee incentive programs and motivate staff as necessary.
  • To work with the Housekeeping/Front Office matters, the bell Captain on Bell/Front Office issues, the Group Tour Office on all tour-related matters, the Controller on all Accounting/Front Office issues, the Reservation Office on all Reservation/Front Office matters, and all other departments as needed.
  • To oversee handling of guest mail in accord with hotel department policy.
  • To provide constructive feedback to staff and prepare employee evaluations and documentation.
  • To maintain communication channels within the desk staff and related departments.
  • Act with honesty, integrity and professionalism.
  • To perform other duties as assigned.

Job requirement:

  1. Bachelor’s degree in Hotel and Tourist Management
  2. Minimum of 2 years experience as Front office Assistant Manager.
  3. Age 30 years and above
  4. Human Relation skills. Must be a “people-person” who thrives on public contact.
  5. Performance Management skills and Communication skills.
  6. Ability to supervise employees.
  7. Computer literacy.
  8. Outstanding oral written English and Thai communication skills.
  9. Knowledge of Lodging Management Systems computer programs.
  10. Sales skills.
  11. Accounting skills.
  12. Ability to deal with guests when they are angry or upset.
  13. Ability to work quickly and thoroughly when under pressure.
  14. Knowledge of park facilities, activities, and features.
  15. Must be flexible and open to changes in procedures.
  16. Ability to attend to more than one task at a time.
  17. Office organizational skills.
  18. Technical Knowledge of Front Office operations.
Closing Date: May 25, 2016

Interested candidates please send a full resume with a recent photo, contact number and salary expectation to Crown Resorts Co., Ltd at address: National Road No.: 5, Kbal Spaen Village, Sangkat Poipet, Poipet City, Banteay Meanchey Province, Kingdom Of Cambodia or contact to hand phone: +855 12 783 555, Fax: +855 54 967 555, or E-mail:, website:, Only shortlist applicant will be contacted for interview, Submitted Resume will not be returned.

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