Problem Solving and Decision Making Skills

 Training on
Problem Solving and Decision Making Skills
15-16 November 2014
 

We continually make decisions and solve problems. We start making decisions before we even get out of bed beginning with for example, shall I get up now or not? Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. In fact you may even know someone who has a hard time making decisions around even their routine activities for example, even something as simple as what to eat, only exasperated by the anxiety experienced when making major decisions at work.

COURSE OBJECTIVES
At the end of the training, the participants should be able to:

• Understand the benefits of systematic problem solving and decision making tools
• Identify the nature of a problem and potential root causes
• Analyze problems from different angles
• Analyze potential root causes and solutions
• Filter, merge and prioritize potential solutions
• Use creative thinking to develop alternatives
• Develop and sell potential solutions to influence decision

COURSE CONTENTS
1. Understand what is the nature of a problem

• Problem Classification
• Common pitfalls to problem solving

2. Solving problem through scientific thinking

• Benefits of solving problem in accordance with  scientific thinking
• 6 Steps in Problem Solving

3. Identify the problem

• Basic questions to ask in defining the problem
• Criteria of a problem statement

4. Analyzing the problem

• Analyze problems through Fishbone Diagram
• Keys to find root cause

5. Generating the solution/alternative

• Using creative thinking generate new ideas
• How to get more inputs?

6. Determine the solution (Decision Making)

• Why we made bad decision
• Selection criteria to weigh solutions

7. Implementing the decision

• Ensuring actual execution
• Example of action plan on the decision to solve problem

8. Review the result

• Find out the effectiveness of actions
• What is the curve of forgetting?

TRAINER PROFILE
Mr. Phann Sopheara has 10-year experience of training in a management position, where he has to responsible for various functions that meet the selection criteria including consulting, coaching, recruitment, training, staff compensation and benefit, and labor office relation at Sofitel, Raffles & Naga World. Sopheara has also worked to create the Training Policy and Procedure (P&P) and revise the internal rules for Group Human Resources Department. He has also worked to put together annual training plans and various programs to address to staff members’ concerns as far as possible. In addition to this, he has communicated the new performance management system to staff at executive and supervisor level. Sopheara has also worked to ensure that HR practices in the various departments are in compliance with Corporate HR guidelines and Cambodian Labor Law. He has managed and coordinated the training courses and workshops for all staff. On top of that, he did engage external trainers or merely obtain their professionals’ opinions and tips so that he could keep up with developments in training styles, techniques and resources to ensure appropriate and effective delivery.

WHO SHOULD ATTEND?
This course is designed for  business owners and  managers as well as all staff working within a challenging environment and wish to be skilled in problem solving and making good decisions. 

COURSE DETAILS  

Date:                15-16 November 2014 
Venue:             Hotel/Restaurant located in Phnom Penh

Time:                8 am- 5 pm

Language:       Khmer

Fee:                 US$ 200 (Exclude any Taxes)

Early Bird:       US$ 180 (Register before Nov 07)
The Fee includes: Lunch, Refreshments, Materials and Certificate of Participation. 

Educational Development Institute (EDI)
 #22, St. 51┴154, SangkatPhsarThmei III, Khan Daun Penh, Phnom Penh.
Tel: 023 966 967 / 012 594 619 / 016 254 123 / 012 56 6606
Email: director@edi-cambodia.org   / training@edi-cambodia.org