Effective Branch Management for Multi-Industries Branch Managers


Training on
Effective Branch Management for Multi-Industries Branch Managers
15-16 November 2014

Branch Management in today’s environment is much more challenging and demanding than ever before. Branch Managers now are required to think in different dimension and perform multi-tasks so that they could achieve their hard-earn target. Therefore, this course is perfectly fit for upcoming and new appointed branch managers to increase their knowledge-based and learn the art of managing their hard-ship. Additionally, is also suitable for experienced branch managers as it serves as refresher while encouraging of new techniques and methods of today effective branch management.

Training Benefits
  • Understand the fundamental skills in managing today changing branch
  • Know the functions and tasks of a branch manager
  • Identify the branch major problems and solve them professionally
  • Set & agree standards and targets with which to measure performance
  • Manage people performance more professionally
  • Coach and familiar branch staff with target & expectation
  • Create strong performance-based team
  • Manage branch customer service effectively
  • Identify the common issues and challenges at branches
  • Learn and share practical experiences among others

Course outlines
I. The Performance-based Branch Manager
II. Leading & motivating team
  • Roles of today branch managers
  • Branch Manager and branch performance
  • Qualities of effective branch manager
  • Branch managers and their hand-on leadership
  • Build performance-based team
  • Managing internal conflicts
III. Branch Sales & Services
IV. Effective People Management
  • Effective products & service positioning
  • Customer retention & up-selling
  • Competitive advantage via customer experience
  • People management
  • Branch goal achievement
  • Customer relationship management
V. Strategic cost and operational management
VI. Change Management
  • Discover and manage wastage
  • Optimize cost, resources and output
  • Classify and manage operational risk
  • Actual branch problem and solution
  • Make and manage change at branch
  • Personal effectiveness

Who Should Attend?
  • New appointed Branch Managers
  • Experienced Branch Managers who need refreshment program
  • For those who are involved in effective Branch Management

Training tools and materials
Flipcharts, color papers, handouts, pens, papers and other stationeries, especially, and final evaluation and other specific materials were used to present key learning concepts and structures and to make good environment for learning to ensure the presentation run smoothly and efficiency. Training methods included Presentation, Group discussion, Role Play, Activities, Case Studies and Question &Answer. 

Trainer is a Certified Facilitator from Singapore. He brings no less than 10 years extensive experience in People Management; he views that human capital is the most valuable asset for all organizational success. He is currently working as Head of People Development, for a leading commercial bank. Within 8 years in Banking Industry, 3 years in Social Awareness and 17 years of People Capacity Building, he used to serve as Sales & Service Manager, Deputy HR Manager and Branch Manager. His specializations included strategic human resources management, staff capacity building, effective branch management, professional sale techniques, interpersonal communication, leadership skill, effective time management, exceptional customer experience and so much more. He is a Doctor Candidate and has attended many professional training programs visits included Thailand, Malaysia, Philippine, Singapore and Vietnam. 

Training information
Course Title:      Effective Branch Management for Multi-Industries Branch Managers
Language:         Khmer/English, Slide presentation and handouts are in English
Trainer:             Certified Trainer
Date:                  15-16 November 2014 (2 days)
Time:                 8:30 am – 17:00 pm
Venue:               King Grill & Beverage Restaurant
Fees:                 US$ 165
Free:                 Certificate Frame
Special Offer:   150$ for group registering from today until 14 November 2014.

    3G Agent Co., Ltd
    #58, St. 313 corner 584, Boeung Kok II, Toul Kok, Phnom Penh, Cambodia
    Tel: 023 6767 687 / 088 767 6676 / 012 98 38 30 / 010 829 998
    Email:  mengtaing@3gagent.com   or  sovanna@3gagent.com
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