22-23  March 2014

Recent organization’s success is largely depends on its human capital in order to achieve the organizational performance and business strategic plan; especially, people are the most valuable asset. Thus, this program are meant to provide new appointed managers with the core knowledge and skills that they would need to lead and inspire their team well in a fast-paced environment and full of changes and challenges for today managers.

At the end of this informative and practical training course, the participants will be able to:
  • Understand their roles as an effective manager
  • Understand the best practice of leadership skill
  • Be able to motivate and lead their team towards high performance
  • Use effective problem solving and decision-making techniques
  • Learn the process of delegation and how to delegate effectively
  • Learn and practice key coaching techniques
  • Learn and practice key performance management

Course outlines
I. Career in Management
IV. Decision Making and Problem Solving
  • Management roles
  • The challenges of new managers
  • Problem solving process
  • Understand the root causes of the problem
  • Practical remedies for best practice solution
II. Leadership and Motivation
V. Delegation
  • Leadership quality
  • The difference between leader and manager
  • Understand the motivational factors
  • Create a winning motivated team
  • Process of delegation
  • When to delegate effectively
III. Communication for result
VI. Coaching for Excellence
  • Communication process
  • Effective verbal and non-verbal communication
  • Written communication
  • Why do we coach staff?
  • Effective coaching techniques
VII. Performance Management
  • Effective Key Performance Indicator (KPI)
  • Appraisal process
  • SMART goal of performance management

Training Benefits
  • Truly understand how today effective managers perform
  • Enhance your capacity in managing & leading staff toward high performance
  • Understand the causes of problem and how to solve it professionally
  • Learn and apply practical key coaching skills
  • Clearly learn and practice how to delegate effectively

Who Should Attend?
  • New appointed manager
  • HR practitioners
  • Anyone who is making the transition from staff to management
  • Those in management positions but lacking formal management training
  • People who are contemplating a career in management and are seeking a broader Knowledge base

Training tools, materials and facilities
The LCD projector, flipcharts, color papers, handouts, pens, papers and other stationeries, especially, and final evaluation and other specific materials were used to present key learning concepts and structures and to make good environment for learning to ensure the presentation run smoothly and efficiency.

Presentation: Trainer will present the concerned subjects while participant is actively listening, and taking note. Participants will have opportunity to express their comment by asking questions and providing their personal answers.

Group discussion: Participants are assigned to work in small group by brainstorming, discussing, outlining, selecting, analyzing idea and it allows participants to contribute their idea/comments to the whole group, enable participants to respond and react to their contributions and allows individuals or group to summarize and/or raise their comment to the class as a whole.

Role Play: Participants will have more opportunity to improve skills, attitudes, and perceptions in real situation, be creative and flexible with the actual condition also will assist participant to express their personal experience by role-playing.  

Activities: In order to facilitate the training period to be more active and in a friendly-environment, participant will be introduced with a variety of activities and allow participants to entertain, stimulate interest and alertness as well as recall of information and skills.

Case Studies: In order to assist participants to visualize what they have learnt into actual practice, many case studies will be introduced. Participants will have to work as a team to reflect their understanding.

Question and Answer: It encourages participants to discover their confusing and/or unclear part of the subjects and ask question to clarify while all participants could actively listen and absorb at the same time.

About Trainer
Trainer brings with him no less than 10 years extensive experience in People Management; he views that human capital is the most valuable asset for all organizational success. He is currently working as Head of People Development, for a leading commercial bank. Prior to his promotion, he served as Sales & Service Manager where his main responsibilities are to drive all branches to be champion customer experience. Also, he used to work as Assistant HR Manager in-charge of selection and recruitment process, staff capacity building and performance management; his specializations are strategic human resources management, training and development, interpersonal communication, leadership skill, effective time management, exceptional customer experience and so much more. Furthermore, he has more than 15 years practical experiences in training at the well-known universities and institutes namely American Academic Association (AAA), Pannasastra University of Cambodia (PUC), Cambodian University of Cambodia, University of Cambodia (UC), Beltie International Institute in the field of Business Management, Customer Relation Management, Administrative Skills, Public Speaking, Leadership Skills, Human Resources Management and Teaching Methodology. Plus to his extensive experience, he used to work for well-known International Institute as Branch Manager where he supervised more than 2,500 students and staff. His main responsibilities are to plan instructors’ schedule and number of staff needed so that the institute has sufficient staff to work effectively. He has attended many professional training programs visits included Thailand, Malaysia, Philippine, Singapore and Vietnam; he is currently pursuing his Doctor Degree.

Training Information
Language:         Khmer/English, Slide presentation and handouts are in English
Trainer:             Certified Trainer
Date:                  22-23 March 2014 (2 days)
Time:                 8:00 am – 17:00 pm
Venue:               Hagar Restaurant (Coffee breaks, lunch)
Fees:                 US$ 145 (Deadline Registration: 19 March 2014)

Special Offer
  • 5% Off for your confirmation from today till 14 March 2014
  • 10% Off for group confirmation from today till 14 March 2014
  • Free certificate frame
  • 28 Seats only, First Come, First Serve! 

For more information or registration: 
Address: Canadia Tower, 3rd Floor, Monivong Blvd, Phnom Penh.
Tel: 023 6767 687 / 012 682 802  / 088 767 6676 / 078 747 868




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