Behavioral‐based Interviewing Skills

Practical Training On “Behavioral‐based Interviewing Skills” 23‐24 June 2012 Venue: Hotel/Restaurant Language : Khmer . . OBJECTIVES Interviewing and hiring people are one of the most critical tasks performed by managers and executives. The more people hired who can perform their jobs effectively, the more competitive an organization will be. On the other hand, hiring the wrong person for the job can be a costly mistake as a poor performer will undoubtedly hurt productivity. Using the Behavioral Interviewing approach gives the interviewer more inside about the candidate by asking them the right questions which leads to evaluating the candidates’ competency levels by asking specific questions and basing the answers on how they had applied it at their previous work place. COURSE CONTENTS 1. INTRODUCTION Realities in interviewing The Behavior‐Based interview Process The Four‐Phase selection model 2. GATHER INFORMATION The job analysis process The job description Filling up the Employee Requisition. Glossary of defined behaviors Creating a dimension matrix 3. CONDUCT THE INTERVIEW Principles of Effective Interviewing Developing Interview Questions The Interview Question Matrix The Importance of Questions Open and Closed Ended Questions The Interview worksheet Behavioral Rating Profile The Interview Process Avoiding Interview Bias 4. INTERPRET BEHAVIOR Interpreting Behavior What you see and hear The words and music 5. FOLLOW‐UP After the interview Letter of importance Process improvements Form Dispositions WHO SHOULD ATTEND? Managers  and  executives  who have to conduct interviews. All newly‐hired human resource executives. TRAINING METHODS Besides short lecture, this training will include a lot of group discussions    and    role    plays    to encourage the participants to immediately put into real practices what they are learning and to enable the trainer to provide feedback. ABOUT TRAINER Mr. Yang Navuth Associate Trainer (Specialties: HR, Supervisory Skills, Coaching and Counselling, Behavioural‐based Interviewing Skills, …) Mr. YANG Navuth is Head of HR of Latelz Co., Ltd., a leading and highly ambitious Mobile Telecommunication provider in Cambodia, operating under the brand Smart Mobile with the number prefixes 010, 069, 070, 086, 093  &  098.  An  HR  practitioner with  11  years  of  HR  experience, Navuth has  taken  responsibilities for operations, recruitment and selection, training and development, succession and talent management, compensation and benefits as well as employee relations. Navuth’s remarkable achievements include the successful operational startup of HR at Applifone Co., Ltd. (Star‐Cell), its Restructuring and Revitalization during TeliaSonera Group’s Acquisition of Star‐Cell, the conduction of the Position and Salary Structure Harmonization Project for TeliaSonera Eurasia in Istanbul, Turkey. He  successfully achieved to  become a  certified EOM trainer from Leadership Development Group HR  TeliaSonera AB, Stockholm, Sweden and successfully managed the merger integration of HR Operations of Star‐Cell and Smart Mobile. Navuth earned a Bachelor’s degree in Management from Pannasastra University of Cambodia and Human Resource University. He also has been attending numerous relevant oversea training workshops related to HR Transformation and Leadership (Tashkent, Uzbekistan), Succession Planning and Development and Competencies Framework (Amity, Kazakhstan), Strategic HR Management (Helsinki, Finland) and other International Leadership and Management Programs in Singapore, Malaysia and Vietnam. SPECIAL COURSE FEE Direct Members: USD150/person Members of GMAC, MBCC, IBC, CMA, ACRA, BBAC: USD180/person Non Members: USD200/person         (Fee is inclusive of Lunch and learning materials. Certificate provided) FURTHER INFORMATION & REGISTRATION Mr. Prim Somony (or Mr. Orm Ponnareay) Mobile: 012 634 077, Phone: 023 222 186 E‐mail:  training@camfeba.com  or  training_assistant@camfeba.com # 44A, St. 320, Boeung Keng Kang III, Chamkar Morn, Phnom Penh.