CMA Training On Effective Supervisory and People Management Skill_ 09-10 April 2012

How importance of your staffs is?

Why do you need to manage them well?
What will be happened if you do not treat them well?
 CMA Training On

“Effective Supervisory and People Management Skill”

Date: 09-10 April 2012

**Note: All training topics can be customized or tailored to your need.

Training Information:

• Date    : 09-10 April 2012 (2 days)
• Time    : 8:00AM-5:00PM
• Deadline Register: 02April 2012
• Venue: Hotel/ Restaurant (Located in Phnom Penh)

Training Fee:

• 120$ for CMA members
• 150$ for Non-members

          Include (Lunch, Refreshment, Course Material and certificate of attended)

Note:    

• 5%- Discount, if you register before deadline
• 10%- Discount, if you send 3-4 staffs to attend one course
• Get 1 Free, if you send 5 staffs to attend one course.

Who should attend?
The course is designed for all supervisors and managers who wish to manage their well.

Course Objective: After completing this course, participant will be able:

• To describe the new roles and responsibilities those accompany a promotion to supervisor
• To explain the principles and process of performance management
• To provide guidelines for communicating effectively with employees, peers, and managers
• To explore how effective coaching skills can lead to increased employee satisfaction and productivity

Course Content

DAY 1
TIME	TOPIC	OBJECTIVE		ACTIVITY
08:00-10:00	THE ROLE AND RESPONSIBILITIES OF A SUPERVISOR	- Identify duties and responsibilities to perform to fulfill a role of a supervisor: eg. Produce a part or create product, treat all employees respectfully, fairly, honestly and with dignity. - Create the supervisor’s job description to determine success: eg. Achieve goals in a quality and timely manner, train and motivate staff, communicate with employees etc.		- Look at the worksheet about identifying your role and clarify duties that you feel confident and you need to learn more. - Look at a sample job description and create your own. Case study: Read the case and review the experiences with poor supervisors
10:00 - 10:15	MORNING BREAK
10:15 – 12:00	HOW TO BE AN EFFECTIVE SUPERVISOR	- Apply two dimensions of supervisory style: a) Relationship-centred (focus on relationship within the group) b) Task-cantered involvement (focus on tasks to be done) - Apply four supervisory styles to stimulate higher performance: a) Task-centred (direct work) b) Relationship-cantered (use relationship to influence) c) Integrated (involve others in cooperative) d) Separated (feel fair and enjoy monitoring goals)		Group work: What different types of leadership styles have you experienced or used yourself? Why do you need to use different leadership styles?
12:00 – 1:00	LUNCH
1:00 – 15:00	HOW TO BE AN EFFECTIVE SUPERVISOR	- Apply the two concepts of supervisory effectiveness: a) Job maturity: ability to do the job according to acceptable standards b) Personal Maturity: willingness to do the job at an acceptable performance level.		Look at the group member’s maturity level. What supervisory style do you use for each level?
15:00 - 15:15	AFTERNOON BREAK
15:15 – 17:00	MANAGING FOR HIGH PERFORMANCE	- Apply key skills for managing performance to motivate staff: - Set clear expectations and goals to evaluate performance: quantity, quality, and accuracy… ect.       - Identify way to set SMART goals to increase performance and productivity.		Task: Establish clear expectations and goals focus on: overall responsibility, key job duties and performance goals. Case study: Evaluating three employees’ performance to recommend for the promotion
DAY 2
TIME	TOPIC	OBJECTIVE		ACTIVITY
08:00-10:00	COMMUNICATING WITH OTHERS PROACTIVELY	- Build interdependent relationships to get job done: eg. Build trust, credibility, and rapport. - Communicate one-on-one with employee to review performance and eliminate some problems		Assessment: Look at the key communication skills checklist and assess yourself. Group work: Discuss the benefits of one-on-one communication
10:00 - 10:15	MORNING BREAK
10:15 – 12:00	COMMUNICATING WITH OTHERS PROACTIVELY	- Communicate with your manager to gain ideas on handling the performance issues: eg. Keep him informed of progress, build his confidence in your ability to get things done	Group work: Discuss the reasons why you need to  communicate with your manager
12:00 – 1:00	LUNCH
1:00 – 15:00	DEAL WITH CONFLICT	- Apply suggestions for handling 4 common causes of conflict: 1) miscommunications 2) different perceptions 3) different values 4) different preferred outcomes - Apply 5 approaches to resolving conflict: 1) demanding 2) problem solving 3) bargaining 4) giving in 5) avoidance	Group work: find solutions for the 4 causes of conflict Group work: find solutions for the 5 approaches to resolving conflict: When is it appropriate to use the 5 approach?
	COACHING FOR EXCELLENCE	- Identify coaching behaviors of supervisors that affects work performance: a) Worst behaviors b) Best behaviors	Task: Using the clues and fill in the coaching worksheet base on: a) Performance goals b) Assess performance c) Develop action plan
15:00 - 15:15	AFTERNOON BREAK
15:15 – 17:00	COACHING FOR EXCELLENCE	- Apply two major types of coaching process to get more done in less time: a) Informal coaching: involves relationship between a supervisor and employee. b) Formal coaching: involves a mutual problem-solving effort	Case study: Review past experience as a supervisor
	ACTION PLAN	- Apply SMART (Specific, Measurable, Action oriented, Realistic and Time bond) goals to set up action plan. - Identify two goals to work toward in developing strengths or overcoming weaknesses necessary to attaining career objective. - Identify the people whose help you need in order to reach career objective. - Identify the action steps necessary to achieve career objective.	Individual completes the “Action Plan” form

Trainers’ Profile:
Mr. Meng Seng Heng is an experienced Cambodian Master trainer. Trained by the Cambodian Secondary English Teaching (CAMSET) project and he also received overseas training in the United Kingdom (UK) and in the USA. He was also trained by the U.S. Embassy and the Mekong Private Development Facility (MPDF) in Phnom Penh. He graduated at the Royal University of Phnom Penh as Bachelor of Education (Bed) degree.

Mr. Meng is a professional trainer with extensive experience in language and management skill training programmes. Currently, he has designed and developed skills training, and regularly customizes training programs for specific needs. He has delivered a variety of skills training programs for both public and private sector organizations including English Report Writing Skills, Customer Service skills, Team Building Skills, Supervisory skills, delegating effectively, Management skills and Time Management skills.

He has worked for the Centre for British Teachers (CfBT) Education Services to conduct a variety of training programs for a range of both public and private sector organizations.  He was a part-time Khmer language teacher at the International School of Phnom Penh (ISPP) and was a part time Master Trainer with the Mekong Private Sector Development Facilities (MPDF). His responsibilities were to conduct ToT programs, skills training programs and observe teachers and trainees and to give oral and written feedback in Khmer for Pre-Service and In-Service teachers.

Training Methodology:

• Open Discussion
• Case Study
• Role Play
• Brainstorm
• Mini-lecture
• Group activity

Cancellations and refunds
If you cancel with:

• Seven days’ notice before event there will be a no charge for cancellation.
• Three days’ notice before event there will be a 25% cancellation fee charge
• Less than three days’ notice before event there will be a 50% cancellation fee charge.
• Less than one day’s notice before event there will be a full fee charge.

For Registration, Please: http://www.cma-network.org/drupal/TrainingRegistration

Seat are limited, please book your seat now.

For more information, please feel free to contact us as below address:

Cambodia Microfinance Association, CMA
Address: #69, St. Boerk Thmei, Sangkat Tomnup toek, Khan Chamkar Morn, Phnom Penh, Cambodia
Tel: 023 219 406/ 011 795 625/ 092 1234 36
Email: ata@cma-network.org / tm@cma-network.org
Website: www.cma-network.org