What are the great assets of your company? Your people
Who earn money for your company? Your people
Who are representatives of your company? Your people
How do you supervise or manage them to be your great assets?
Please turn to us; we are going to organize the training course on
“Effective Supervisory and People Management Skills”
Date: 05- 06 September 2011
Training Information:
- Date : Monday 05- Tuesday 06 September 2011 (2 days)
- Deadline Register: 29 August 2011
- Venue: Hotel/ Restaurant (Located in Phnom Penh)
Training Fee:
- 120 $ for Members (MFIs license, Chamroeurn, CCSF and VDA)
- 150$ for Non-members
(Free: Lunch, Refreshment, Course Material and certificate of attended)
Note:
- 5%- Discount, if you register before deadline
- 10%- Discount, if you send 3-5 staffs to attend one course
- 20%- Discount, if you send more than 5 staffs to attend one course.
Course Objective:
This highly interactive course, using the best methods, will provide you with the skills to enable you to maximize the performance of your team.
This course is carefully designed for managers, team leaders and senior/executive secretaries who manage others and are looking to enhance their own effectiveness as well as the performance of their team. By the end of this course, participants expect to:
- Define what is required of you in their capacity as a supervisor
- Meet the demands of their workload
- Confidently manage the team
- Provide leadership to achieve greater productivity from their team
- Motivate others and support their development
- Handle difficult situations and conflict with confidence
- Communicate successfully
- Delegate effectively
Course Content
1. DEFINING YOUR RESPONSIBILITIES AS A TEAM LEADER
- Define your vision, mission, and core values
- What is required of you? – Your roles, functions and duties
- Meeting the needs of your manager and team
- Getting the best from your team and individuals (Supervising not only staff and also workplace environment)
- Balancing your personal workload with the demands of your supervisory role
2. SUPERVISING PEOPLE AND MANAGING
- Performance
- Setting goals, objectives and standards of performance
- Using the strengths of every team member
- Giving and receiving feedback, criticism and praise
- How to PUSH (encourage) staff if their performance is not satisfactory)
3. OVERCOMING PEOPLE PROBLEMS
- Dealing with difficult people
- How to handle with Cross Functions and Subordinates (Being aware of the personal conflict and business conflict)
- Assertiveness and the supervisor
- Supervising people you used to work with
- Solve problems rather than attacking them. Not try to point the issue at each other or not try to win each other in this regard. A proper escalation shall be made to upper level should there no solution
4. MOTIVATING AND LEADING YOUR TEAM
- What are the motivation tools?
- Developing your leadership qualities
- Gaining commitment from your team
- How to motivate the team (however be aware that we cannot satisfy everybody…)
- The dynamics of successful teams
- Establishing a positive and productive environment
5. EFFECTIVE COMMUNICATION
- Overcoming barriers and communicating well with others
- Briefing your team with confidence
- Giving and receiving instructions
- Coordinate within team and cross-functions (To be open and positive work attitude)
6. IMPROVING INDIVIDUAL AND TEAM EFFECTIVENESS
- Managing office performance and efficiency
- How to handle with the deadline (follow up, remind, etc. professionally)
- Managing your own time
- Successful delegation and team development
- Prioritizing and planning workflow
- Encouraging team organization
Target Audience: Managers, Team Leaders, and Senior/Executive Secretaries who manage others and are looking to enhance their own effectiveness as well as the performance of their team
FACILITATOR’S PROFILE
Mr. SI Len (Executive Director of Cambodia Microfinance Association)
MBA of Management – PUC, Cambodia
BBA of MIS – NUM, Cambodia
SI Len has a Master Degree of Business Administration in General Management from Pannasastra University of Cambodia (PUC), and a Bachelor Degree of Business Administration in Management Information Systems from National University of Management (NUM); and he specializes in strategic human resources management and training and career development; and International Finance Corporation (IFC) and International Labour Organization (ILO) certified as a Trainer of Business Membership Organization (BMO) Management and a Trainer of Policy Advocacy.
Currently, SI Len is an Executive Director of Cambodia Microfinance Association. For many years, he was a Program Manager and a Training Manager of Cambodian Federation of Employers and Business Associations (CAMFEBA). SI Len worked as a Community Development Director of Goodwill Family Resource Center in partner with Digital Divide Data (GFRC-DDD). Prior to this, he used to work as a Chief Human Resource Officer of Newton Thilay Community (NTC) and he was responsible for developing and implementing human resource management strategies, policies and procedures; ensuring recruitment of quality staff; developing and implementing training programs for all staff; planning, organizing, directing and managing the human resource department to achieve departmental objectives.
SI Len has designed the training courses and delivered the trainings such as Human Resources Management, Leadership Development, Essential Management, Effective Supervisory Skills, Personal Effectiveness, Effective Customer Service, and Training Techniques for Trainers, and Employability Skills.
He has also participated in various national and international workshops.
Training Methodology: The following methods will be used during the course: open discussions, case -studies, brainstorming and mini-lectures.
For Registration, Please: http://www.cma-network.org/drupal/TrainingRegistration
Seat are limited, please book your seat now. For more information, please feel free to contact us as below address:
Cambodia Microfinance Association
Address: #69, St. Boerk Thmei, Sangkat Tomnup toek, Khan Chamkar Morn, Phnom Penh, Cambodia
Tel: 023 219 406, 011 795 625, 092 1234 36
Email: ata@cma-network.org / tm@cma-network.org
Website: www.cma-network.org
