INTERNATIONAL TRAINING SEMINAR
“EFFECTIVE LEADERSHIP SKILLS”
TRAINER: Maria Rufina
Course Title : EFFECTIVE LEADERSHIP SKILLS
Language of Instruction: English
Venue : Sunway Hotel
Duration : 2 Days (16 Hours)
Date : 27th & 28th July 2011
Time : 08:30 – 17:30
Admission Fee : USD290.00 booking before 20th July 2011 (after that the investment cost will be $390 per participant).
Free : Coffee Breaks, Lunch, Training Materials and Certificate of Attendance from OXCEL.
Group booking : 5 persons will get one free.
Seat are limited, please book your seat now. For more information/ registration, please feel free to contact us.
OXCEL (CAMBODIA) CO., LTD
The Cambodia Representative Office of The Oxford Centre For Leadership (OXCEL, UK) | No. 74, Street No.360, Sangkat Boeung Keng Kang III, Khan Chamkarmorn, Phnom Penh, Kingdom of Cambodia| Cell Phone: |015-959595 | 012-225252 | Tel: 023-216313 | 023-987545| Fax: 023-993876 | E-mail: info@oxcelcambodia.com | Website: www.oxcelcambodia.com | F: www.facebook.com/oxcelcambodia
Duration: 2 days
The need for it:
Group leaders and assistant managers are an important unit in an organization. They form a link between the upper management and their subordinates. A group leader and assistant manager has to be a friend, coach, mentor, mediator and motivator. Thus it is an important aspect for each group leaders and assistant managers to master their respective fields. This programme would guide the group leaders and assistant managers to become an effective group leader and assistant manager for both the organization and subordinates.
Target Audience
Group leaders and assistant managers
Common mistakes
- Building cliques and working on their own agendas
- Failing to resolve work conflict among subordinates
- Fail to lead by examples
- Failing to motivate subordinates to perform maximum
Learning Objectives
At the end of this program, the participants will:
- Able to develop more effective “people” skills in handling subordinates
- Able to formulate and achieve personal goals and objectives
- Identify the motivation tools for maximum productivity
- Handle difficult staff and cope with their behaviour
- Able to increase awareness on how coaching can contribute to employee commitment
Course Methodology
Workshop based, Role plays, experiential learning
Course Outline
THE ROLE AND RESPONSIBILITIES OF THE GROUP LEADER AND ASSISTANT MANAGER
•Who is a group leader and assistant manager
•Main responsibilities to:
- High Management
- Subordinates
- Staff Specialists
- Other group leaders and assistant manager
•Group leader and assistant manager tasks
•Why do some group leaders and assistant managers fail?
•Expectations of a group leader and assistant manager
GOAT SETTING AND OBJECTIVES
- The need
- Management by objectives
- Benefits of Objectives Setting
- Participation by subordinates
- Limitations
- Strategies to build your self esteem
HOT TO SET STANDARD
- Making plans and carrying out policy
- Set standards and goals
- The planning process
- Scheduling guidelines
- Methods and techniques
- Policies
HOT TO MONITOR PERFORMANCE
- Quality
- Consistency
- Being effective against efficient
- Exercising control over people and processes
- Control standards
- The control process
- Control targets
COACHING SKILLS
- Problem performers
- Troubled employees
- Employee counseling
- Reducing absenteeism
HOW TO MOTIVATE YOUR SUBORDINATES
- Why people work?
- Benefits
- Motivating factors
- Analysis and review of motivating forces - What motivates you and others?
- Job satisfaction
- Recognition of staff - Incentives and rewards
HOW TO DISCIPLINE STAFF AT WORK
- What is Disciplinary Action
- Objectives
- Positive Disciplines
- Taking Disciplinary action – Steps
- Handling Employee Resistance
- How to Discipline subordinates
HOW TO ACHIEVE “TEAMWORK”
- Identify the functions of leader
- Understand the importance of good human relation for effective teamwork and supervision
- Gaining skills to bring about greater cooperation and productivity through good human relations with subordinates and group leaders and assistant managers
- Individual vs. group – the synergy concept
- Team building
MANAGING CHANGE
- Changes in business environment
- management principles
- Leadership - How it is created
- Initiating the change processes
- Helpful behaviours
CONDUCTING BRIEFING
- Interpreting
- Using materials
- Commanding materials
- Keeping them focus
HANDLING NON PERFORMANCE
- Showing evidence
- Highlighting key points
- Developing corrective actions
Maria Rufina
Certified Professional Facilitator, IAF –USA
CEO
QPAC Business Consultant
“Strategies that work, Solutions that matter, Results that last” make up key words which define Maria Rufina’s dedication into her scope of work. She merges the divergent and convergent aspects of a topic to create a training flow that facilitates effective and interesting impart of knowledge and skills. Participants of various levels be it operators, clerks, executives or senior managers, find her training inspiring, thus creating a conviction in them to implement what they have learnt.
Maria’s ability to deliver fluently in both English and Bahasa Malaysia is also another reason why her programs are very well received.
Her credentials in training & consultancy are Certified Trainer for Workplace Training & Assessment (Australian Standards); Certified Professional Facilitator by The International Association of Facilitators, US; Faculty Member (Malaysia) & Certified Trainer of The Oxford Centre for Leadership, UK (OXCEL) and a Member of the Malaysian Institute of Management.
A graduate from University Malaya, Maria Rufina holds a BSc (Hons) in Mathematics and MBA in Finance to her credit. To add to her credibility, she is also often invited to share her views and expertise in the area of Entrepreneurs Development and Human Capital Development on Astro Channel 4 (Berita Astro) and Channel 6 (Business News).
CONTACT INFORMATION:
OXCEL (CAMBODIA) CO., LTD
The Cambodia Representative Office of The Oxford Centre For Leadership (OXCEL, UK) | No. 74, Street No. 360, Sangkat Boeung Keng Kang III, Khan Chamkarmorn, Phnom Penh, Kingdom of Cambodia| Cell Phone: (885) 15-959595 | (855) 12-225252 | (855) 90-905454| Tel: (855) 23-216313 | (855) 23-987545 |
Fax: (855)-23-993876 | E-mail: info@oxcelcambodia.com | Website: www.oxcelcambodia.com |
