Help Desk Analyst - ( 0531)

FINCA International - Washington, D.C. based
Deadline: May 31, 2007
FINCA International, a leading global network of microfinance institutions providing loans to over 500,000 entrepreneurs in 21 countries, has excellent opportunities to grow some of the world's most challenging and rewarding markets. Under supervision of the IT Manager, the Help Desk Analyst (HDA) ensures the efficient users support at FINCA International. The HDA works in a team with the System Administrator and provides troubleshooting and Information Technology assistance to staff in the HQ office, travelers and remote locations. The HDA is responsive to the technical needs of the organization and work with the highest standards of attention to detail, follow through and quality customer service, by following the established procedures and policies. To ensure top of the line service, on site presence during core office hours (8:30am to 5:30pm) and a good attendance record are vital for the position. The HDA will contribute to the following areas: user support including hardware/software technical support, preventive maintenance, upgrades, purchasing, inventory, and documentation. This position involves some light lifting (up to 15 lbs).
Ideal profile:
  • BA/BS degree, degree in Computer Science, Business Information Systems or related field a plus,
  • Experience in the customer services area an asset,
  • Excellent customer service skills, responsiveness,- Positive attitude,
  • Excellent communications skills, capable to communicate over the phone or email and explain instructions and guide a person through repair steps,
  • Excellent attention to details,
  • Ability to organize frequently changing and varied tasks/assignments,
  • Ability to work under little supervision,
  • Eager to learn and expand knowledge,
  • English fluency.

Please email resume, cover letter and salary history to: jobs-dc@villagebanking.org mentioning ‘Help Desk Analyst’ as subject of email. For more information about FINCA, visit our website www.villagebanking.org.

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Help Desk Analyst - ( 0531)
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