Master Class in Effective Communication

Training on

Master Class in Effective Communication

                   Date: 12 August 2016                                      Venue: Intercontinental Hotel /TonlebasacII

 Time: 8:00am-17:00pm                                    Language: Khmer/English     

Ask any employee in any organization, large or small, about problems they face at work on a daily basis and you will usually find communication lying at the heart of it. This 1-day Master class in Effective Communications therefore explores the importance of communication at work and provides you with the necessary skills and knowledge to maximize the impact of your communication on others, both in and outside the workplace.

The course is designed to help delegates understand how to maximize their communication skills in a variety of situations.

The 1-day course focuses on providing a set of useful communication tools and techniques that can be used in a number of different number formal and informal occasions, as well as with a range of differing personalities. The programmer also focuses on enabling delegates to develop professional business

communication skills to ensure they maximize their impact with everyone they encounter in the workplace, adapting their style to increase their influence and improve Interpersonal relationships.

Why should you attend this training?
A Master class in Effective Communications is suitable for any member of staff whose work depends on successful interaction with others and who want to maximize the impact their communication skills have on work-based situations.

Outcomes

• Help you to become a more inspirational and effective communicator
• By understanding the importance of clear and focused writtenand verbal communication skills, delegates will be able to communicate with  confidence and impact in a variety of workplace situations, ie. team meetings, interviews, presentations, performance reviews, networking events.
• They will understand the importance of feedback and the role behaviors and personalitiesplay in relation to effectively communicating with

Course Contents
I. Introduction to the Field of Communication

• The importance of communication in today’s modern setting
• The key elements and skills of communication
• Telephone communication
• Written communication – email etiquette
• Maximising our communication skills in a variety of situations
• What helps and hinders communication at an individual, team and organisational level
• Questioning and Listening skills
• Self-presentation and self-promotion

II. A Key Communication Skill – The Skill of “Feedback”

• The importance of feedback to people and organisations
• The types of feedback we receive in life
• Structuring feedback
• Giving and receiving feedback effectively

III. Communicating Assertively

• What assertive communication is and is not
• How we should plan, structure and conduct assertive communication
• Using assertive communication in a variety of situations

IV. Communication to Different Personalities

• The type of people and personalities we have to communicate with
• Understanding as to how each type likes to communicate and be communicated with
• Adapting our communication style to others

V. Employee Engagement

• Holding successful and inspiring team meetings
• Communicating with your immediate team
• The importance of 1 to 1’s

Trainer

Dr. Trevor Suter, Learning & Leadership Specialist – Founding Director Doctorate in Business Administration – Leadership Development Master’s Degree in Business Administration – Systems Thinking and Complexity Post  Grad  Cert  Management,  Post  Grad  Dip  Management,  Bachelor  of  Arts    Degree  (Hons) International Business Higher National Diploma (HND) – Business and Finance Cert Health and Safety,  Parts  1&2   Accredited   Associate  of  Institute for  Independent   Business  International (AInstIB). With more than 30 years’ experience working with people and teams, in Learning and Leadership Development and as an International Leadership & Business Performance Consultant, Trevor has worked with the worlds ‘best of the best’. This includes: elite ‘Special Armed Forces’ from different countries; Government Agencies and other high profile individuals and organisations from around the world including: Norwich Union Insurance, Canada Life, Sun Life of Canada, Blackstar (London), London Metropolitan Police Force, London Transport, US Navy Seals, British Special Forces and HM Royal Marines Commandos and Royal Navy, The European Commission, Ford Motor Cars, Sony Electronics, and numerous individuals and organisations in Cambodia including Cellcard, HR Inc, Canadia Bank, DAMCO, RHB Indochina Bank, ANZ Royal Bank, Lom Orng, Handicap International, Prudential, Coca Cola, Adidas, C&A, Comin Khmer, Vision Fund, BAT, Ezecom, Forte Insurance, Dumex, Wing, Royal Limousine, Vattanac Bank, CIMB Bank, CTN, Transparency International, Amret Microfinance, Kredit MF, DFDL, SCA Cambodia Airports, Cambrew, Crown, Smart Axiata, Pachem Dental Clinic, Room-to-read, Total, Dell Computers, Ganzberg Beer Cogetel (Online) Nexus, RMA, iOne. Trevor has also worked with some highly respected people in Leadership Development; Sir John Whitmore, CEO of Performance Consultants International, Gerard O’Donovan, of Noble Manhattan Coach Training organisation, and Dr Paul Thomas of DNA Definitive – leadership development and  complexity  specialists, and  a  number  of  senior country managers in the IBM Group and many specialist  colleagues  across  the  globe  from  the  IIBI (Institute for Independent Business International).

Mr.Bouth Chan Vibol (Luke) Professional Learning & Development Facilitator BBA Degree in Business Administration, NUM Cert IV in Training and Assessment – Fortress Learning, Australia. With more than 13 years’ experience working with people, in business and in organisations in Cambodia, Vietnam, Thailand and Japan, Vibol (Luke) has committed to developing himself and helping others to develop their skills, knowledge and positive attitudes. His main speciality lies in people skills -“soft skills”. Luke believes that while a combination of soft and technical skills are important; it is the soft (people) skills that are essential for enhanced management and in the 21st century’s business environment; and it is these skills, along with critical thinking, that are lacking – but most needed – here in Cambodia. Luke began  working  with    people in   teaching  roles and youth  counselling  and also  with a   number   of training organisations   working as a trainer, facilitator and coordinator 10 years ago. He joined Inspire Asia at the beginning of 2015 after he was offered a position as a  trainer and facilitator, where his skills and knowledge have become even more global and broad. For the past 3 years his main role has been in facilitating and coordinating all programs and workshops, and also in training and translation. He delivers professional programs, workshops and seminars in both Khmer and English and regularly receives excellent feedback from clients. Luke has worked with many individuals, businesses and organisations in Cambodia across a broad range of sectors including many different NGO’s, logistics, telecommunications, MFI’s,  banking and finance,  insurance,  wholesale distribution, manufacturing, engineering, construction, petroleum, oil  and  gas, brewing and canning, educational institutions, service industries, franchise companies, dental clinics and tourism and  hospitality. He  continues his research and understanding of the needs and requirements of the Cambodian organisations and workforce so that his skills may be utilised and shared with others not just in a theoretical way but through practical application and full understanding.

What will be included with the training course?

• Group photo of participants
• Training materials
• Certificates are awarded by LIFE
• Two lunches and four refreshment 

Training Fee: US$140 per person (Exclude any Taxes). (US$110 If Register ​​and Payment before August 8.)

More information

Tel:              023 64 17 666 / 093 666 836 / 093 666 796 / 069 5555 28 / 069 5555 66
Email:          lifesuccess.asia@gmail.com   /   info@lifesuccess.asia 

Add:            Building #63 , St.440 , Sangkat Tuol Tumpoung I, Khan Chamkar Morn, Phnom Penh.

Website:      www.lifesuccess.asia / Facebook: fb.com/lifesuccessdotasia  / Skype: lifesuccess.asia