Working Effectively and with Confidence

Training on

Working Effectively and with Confidence

                   Date: 01-02 February 2016                              Venue: Intercontinental Hotel /TonlebasacII

 Time: 8:00am-17:00pm                                    Language: Khmer/English     

Assertiveness skills are key to making employees feel confident and satisfied in their day-to-day work, which in turn enables them to be more productive. This Working Assertively and with Confidence course is designed precisely to equip your staff with the assertive attitude, tools and techniques needed to work more effectively and achieve a good work-life balance.

Pre-course Activity
Delegates will typically be sent some pre-course work to help identify their current level of assertiveness, which will enable the trainer to help each individual meet his or her particular development needs.

Outcomes 

• Making requests assertively
• Saying ‘no’ to unreasonable demands
• Reaching solutions assertively
• Using positive body language to support assertive communication
• Reducing negativity & building confidence

Delegates will leave the course with a personal action plan identifying the key changes needed to make sure they develop their assertiveness techniques for greater effectiveness in the workplace.

Course Contents
Understanding assertive behaviour

• Defining assertiveness in the workplace
• Identify the link between assertiveness and work/life balance
• Identifying behaviours linked with assertiveness
• Introduction to assertiveness techniques to say ‘no’ and make requests

Recognise the Link Between Assertiveness, Confidence and Self-esteem

• Distinguishing between assertive, aggressive and passive behaviour
• Self-assessment of your style – the associated strengths and weaknesses
• Recognising your own style and behaviours
• Techniques to build self-esteem and confidence

Handle Challenging Situations and People Confidently and Assertively

• Tackling barriers to assertiveness
• Confronting individual challenges which occur in the workplace
• Working proactively to prevent future challenges in the workplace
• Giving and receiving constructive feedback

Assertiveness and body language 

• Taking control through positive body language
• Responding appropriately to the body language of others in the workplace
• Using assertive and positive language – making your message clear
• Building rapport to maintain relationships

Planning Your Personal Strategy for Dealing with Assertive Behaviour

• Developing a personal action plan for using the robust tools and techniques learned from the course to increase your assertiveness, self-esteem and self- confidence

Trainer

Dr. Trevor Suter, Learning & Leadership Specialist – Founding Director Doctorate in Business Administration – Leadership Development Master’s Degree in Business Administration – Systems Thinking and Complexity Post  Grad  Cert  Management,  Post  Grad  Dip  Management,  Bachelor  of  Arts    Degree  (Hons) International Business Higher National Diploma (HND) – Business and Finance Cert Health and Safety,  Parts  1&2   Accredited   Associate  of  Institute for  Independent   Business  International (AInstIB). With more than 30 years’ experience working with people and teams, in Learning and Leadership Development and as an International Leadership & Business Performance Consultant, Trevor has worked with the worlds ‘best of the best’. This includes: elite ‘Special Armed Forces’ from different countries; Government Agencies and other high profile individuals and organisations from around the world including: Norwich Union Insurance, Canada Life, Sun Life of Canada, Blackstar (London), London Metropolitan Police Force, London Transport, US Navy Seals, British Special Forces and HM Royal Marines Commandos and Royal Navy, The European Commission, Ford Motor Cars, Sony Electronics, and numerous individuals and organisations in Cambodia including Cellcard, HR Inc, Canadia Bank, DAMCO, RHB Indochina Bank, ANZ Royal Bank, Lom Orng, Handicap International, Prudential, Coca Cola, Adidas, C&A, Comin Khmer, Vision Fund, BAT, Ezecom, Forte Insurance, Dumex, Wing, Royal Limousine, Vattanac Bank, CIMB Bank, CTN, Transparency International, Amret Microfinance, Kredit MF, DFDL, SCA Cambodia Airports, Cambrew, Crown, Smart Axiata, Pachem Dental Clinic, Room-to-read, Total, Dell Computers, Ganzberg Beer Cogetel (Online) Nexus, RMA, iOne. Trevor has also worked with some highly respected people in Leadership Development; Sir John Whitmore, CEO of Performance Consultants International, Gerard O’Donovan, of Noble Manhattan Coach Training organisation, and Dr Paul Thomas of DNA Definitive – leadership development and  complexity  specialists, and  a  number  of  senior country managers in the IBM Group and many specialist  colleagues  across  the  globe  from  the  IIBI (Institute for Independent Business International).

Mr.Bouth Chan Vibol (Luke) Professional Learning & Development Facilitator BBA Degree in Business Administration, NUM Cert IV in Training and Assessment – Fortress Learning, Australia. With more than 13 years’ experience working with people, in business and in organisations in Cambodia, Vietnam, Thailand and Japan, Vibol (Luke) has committed to developing himself and helping others to develop their skills, knowledge and positive attitudes. His main speciality lies in people skills -“soft skills”. Luke believes that while a combination of soft and technical skills are important; it is the soft (people) skills that are essential for enhanced management and in the 21st century’s business environment; and it is these skills, along with critical thinking, that are lacking – but most needed – here in Cambodia. Luke began  working  with    people in   teaching  roles and youth  counselling  and also  with a   number   of training organisations   working as a trainer, facilitator and coordinator 10 years ago. He joined Inspire Asia at the beginning of 2015 after he was offered a position as a  trainer and facilitator, where his skills and knowledge have become even more global and broad. For the past 3 years his main role has been in facilitating and coordinating all programs and workshops, and also in training and translation. He delivers professional programs, workshops and seminars in both Khmer and English and regularly receives excellent feedback from clients. Luke has worked with many individuals, businesses and organisations in Cambodia across a broad range of sectors including many different NGO’s, logistics, telecommunications, MFI’s,  banking and finance,  insurance,  wholesale distribution, manufacturing, engineering, construction, petroleum, oil  and  gas, brewing and canning, educational institutions, service industries, franchise companies, dental clinics and tourism and  hospitality. He  continues his research and understanding of the needs and requirements of the Cambodian organisations and workforce so that his skills may be utilised and shared with others not just in a theoretical way but through practical application and full understanding.

Who should attend?
This course is suitable for all staff who need to improve their level of assertiveness and increase confidence & self-esteem in the workplace.

What will be included with the training course?

• Group photo of participants
• Training materials
• Certificates are awarded by LIFE
• Two lunches and four refreshment 

Training Fee: US$240 per person (Exclude any Taxes). (US$210 If Register ​​and Payment before January 25, 2016)

More information

Tel:              093 666836  /  093 666796  /  069 555528  /  069 555566

Add:            Building #19F , St 271 , Sankat Boeng Salang, Khan Toul Kork

Email:          lifesuccess.asia@gmail.com   /   info@lifesuccess.asia

Website:      www.lifesuccess.asia